Customer Service Technician

MATTHEW YOUNGBLOOD

**** * ***** **

Peoria, As **382

Home: (602) -448 -9892

OBJECTIVE

To obtain a position in the Communications industry.

EDUCATION

Associate of Applied Science in Electronics

DeVry Institute of Technology, Phoenix, Arizona

GPA: 3.35

February 1999

Course Emphasis:

450 lab hours, Digital Electronics, Analog Communications, Digital/Data Communications, Microprocessors, Control Systems, Electronic Devices and Applications, Technical Math, Communications Skills, Technical Writing.

Language/Software:

BASIC MS DOS

Windows 3.1 Windows 95/98/NT

MS Word MS Excel

MS Office 97 Circuit Maker

HC11 Assembly language

WORK EXPERIENCE

Sr. Field Technician March 1999 to Present

Sprint Inc. Kansas City, MO/Phoenix, AZ Las Vegas Nv

Preform testing and troubleshooting of DS1, DS3, and OCn circuits, including all equiqupment at the

switch site using various test equipment. Answer telephone calls to work with remote technicians, and telco

on down circuits. Maintain all equipment at the switch site including DMS-250/5ESS/ECP/ AP front line maintenance. Splice fiber mechanical and fusion.

DMS-250 maintenansplicece Certified.

Lucent 5ESS maintenance Certified

Technician June 1998 to March 1999

Hypercom Inc. Phoenix, AZ

Perform component level troubleshooting, and repair of point of sale machines using oscilloscopes and digital multimeters.

Associate March 1998 to July 1998

The Home Depot Phoenix, AZ

Provide Customer service. Stock

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