ac4fc3@r.postjobfree.com Riverside, CA ***** 951-***-****

My focus Is to offer my time, skills, and hard work, providing for any needs of your Company that in the best interests of the company and its shareholders

EXPERIENCE:

05/2016-11/2016 J & L Electric Co.-Electrical Apprentice

•Lifting of 80+ pound electrical lights above head into cieling t-bar. •Ability to handle power tools on a regular basis. •Fill out weekly paperwork for per-diem pay for out-of-town expenses. •Had to keep a very fast pace for an extremely quick work environment, work was pushed constantly at an enormously fast rate, all offices must be finished in a business week's time. •Had to have the attention to detail to handle new different kinds of tools/power tools, during an ever changing environment.

02/2015-09/2015 Support.com-Multi-Tentant Remote Service Technician

•Assist Store associates with remote service software. •Accurately update tickets with information, and documentation of all services provided. •Provide world class customer service to multiple retail tanants whilst multitasking multiple tickets. •Diagnose problems with infected machines brought in store to multiple retail tenants, and provide solutions/upsale to customer when a better service can be provided to resolve all customer needs. • Diagnose and resolve hardware issues that arised when new equipment was purchased from ISP tenants. •Provide accurate in-scope information to customers/Store Associates as needed referencing work wiki. •Adapted to a constatly changing scheduled that was elastic with the amount of work needed. •Availability to accept overtime as needed by the company to meet tenant demands. •Navigate multiple programs provided by the company (such as phone system/ticketing system/team chatroom/Work wiki) while maintaining call control and metrics. •Access customer information whilst maintaining call control with tenant store associates to ensure accuracy of the ticketing system and documentation.

09/2013-07/2014 Xpressbet –Select Teller •Assist Customers in making their bet selections •Accurately recap customers bet to insure the right wager was placed •Provided all necessary information of racing types, tracks, account information, personal information of customer if needed to verify account security, and provided for all over the phone needs for customers. •Ensure customer has an amazingly friendly, speedy and accurate experience •Handling 10s of thousands of dollars accurately and efficiently in a 1-2 minute time range. • Access Customer information via in house operations system and accurately confirm balance before and after the transaction.

01/2013 – 09/2013 Ross Stores inc. – Retail associate Beaverton, OR

•Off customer service to every customer with a smile and eye contact. •Follow company standards for every aspect of my job. •Entering in new stock information into our database with relative data using Excel and our on hand inventory system •Lift to an upwards of 50 pounds while working the stock room. •Provide a safe and secure environment for customers and employees alike whilst working loss prevention shifts every week. •Handle money on register while recovering my department, when no customers need to be checked out. •Always on the lookout for safety hazards that I notify the MOD about before cleaning or removing it. •Trained on schedule writing, rallying associates, and the fundamentals of being the manager on salesfloor.

06/2011-11/2012 Fred Meyer – Graveyard shift stock associate OR

•Customer Service, first and foremost. •Freight and Stocking Standards had to have been met, Stockroom audits of my department. •Lifting upwards of 60 pounds a box daily. •Daily on hand inventory analysis and entering stock quantities into our system for auto replenishment •Followed procedure on a day to day basis stocking shelves on sales floor. •Worked independently in my department for hours on end, and having to match a quota.

ATTENDANCE I have never been late for work, I have never called in sick for any scheduled shift and hold my job as the highest priority in my life, my work ethic mirrors this mentality

EDUCATION High school diploma 1 year of Jr College in Computer Sciences