Customer Service Air Force

Angela Sensing Phone: 770-***-****

**** ***** ***** ************, ** 30135 **********@*****.***

Executive Profile: High energy, results-oriented. Administrative Assistant with 15-year high-level executive support roles. Organized and professional, hardworking, high-performing, Innovative, mature, motivated, multi-task-oriented, performance driven, personable. Positive, dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and follows through to achieve project goals. Seeking a role of increased responsibility and authority.

Skill Highlights: Microsoft Office Proficient, Excel spreadsheets, results oriented, self-directed, time management, Advanced Microsoft Office Suite knowledge, dedicated team player, strong interpersonal skills, schedule management, 15+ years in customer service, Data Collection, Data Entry, Accounts receivable, accounts payable, payroll, QuickBooks, all duties as Dispatcher.

Professional

Experience:

06/15-10/17 Kendall & Associates Marietta, GA

Office Manager

Handled all procedures for soil consulting firm, typed reports to send to EPA as well as customers, scheduled upcoming jobs, typed proposals for anticipated jobs, daily billing for any unpaid jobs, all accounting procedures, including AP/AR and payroll, ordering of supplies needed on jobsites, and all calls in and outbound.

02/12-02/15 CRTC Air National Guard Gulfport, MS

Head Dispatcher, Constable Security Forces

Mississippi Air National Guard Combat Readiness Training Center

Head Dispatcher, responsible for the management of the Base Defense Operations Center which includes operating communication equipment to perform primary dispatch duties for Security Forces and Base Fire Department. Monitored communication to ensure officer safety as well as provided first responding officers with vital information on alleged suspects. Qualified NCIC operator, CPR certified.

06/10-02/12 Media Net Communications Biloxi, MS

Assistant Office Manager

Generated all payroll for over 100 employees’ accounts receivable, posting payments to the correct account, reconciled statements and books, handling some procedures for hiring, including scheduling drug screens for pre-employment as well as random, running background checks using a third party company, typing proposals, letters and invoices, and generating weekly and monthly reports.

05/09-01/10 Goco’s Convenient Store Bay St. Louis, MS

Assistant Manager

Ensured all employees were granted breaks throughout the day, Responsible for opening and securing the store and its components. Tasked with the responsibility of ensuring that all safes and registers were balanced at the beginning and ending of each shift. Oversaw all department functions for a team of 8 employees. Verified and logged in deadlines for responding to daily inquiries. Improved communication efficiency between departments, clients and vendors. Supervised, supported and trained all staff employees.

Angela Sensing Phone: 770-***-****

6407 Shore Drive Douglasville, GA 30135 **********@*****.***

04/08-05/07 Rouse’s Supermarket, formally Diamondhead Supermarket Diamondhead, MS

Customer Service Representative

Responsible for the supervision of 8 to 10 employees. Entrusted to open and secured the building as well as balance all safes and registers at the beginning and ending of each employee's shift. Responsible for all voids and refunds, money orders and Western Union for customers.

Education/Training/Certifications

•Lithia Springs High School-Lithia Springs, GA-completed a college preparatory academic program (1992-1996)

•U.S. Department of Homeland Security-Air Force Emergency Management-AF Emergency Response Operations (AERO)-Equivalent to FEMA NIMS IS-100, IS 200, IS 700, IS 775 and IS 800 Courses

•United States Air Force Unit Control Center (UCC) Operations Course

•United States Air Force Environmental Management System Training

•American Heart Association-CPR Critical Skills Certification

•United States Air Force Self Aid and Buddy Care Training Course

•United States Air Force HazMat Awareness Training

•United States Department of Commerce-National Weather Service Skywarn Basic Course-a volunteer program with nearly 290,000 trained severe weather spotters

•U.S. Department of Homeland Security-FEMA IS-00144-Telecommunications Emergency Response Taskforce (TERT) Basic Course

•TASER Training Academy-TASER Electronic Control Device Model X26 Certification

Awards/Honors

•Mississippi Air National Guard Combat Readiness Training Center-(CRTC) Security Forces Nomination-Officer of the Quarter (June 2013-September 2013)

•Mississippi Air National Guard Combat Readiness Training Center-(CRTC) Security Forces Superior Performer/Team Player Award (January 2013)

•Mississippi Air National Guard-Air Combat Command (ACC)-Enhancing War Capabilities Award (February 2013)

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