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Customer Service Manager

Suitland-Silver Hill, Maryland, 20746, United States
12.00 per hour
February 12, 2018

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Vanessa Y. Graham

**** ******* **** ***** *** *

District Heights, Maryland 20747

(Home) 301-***-**** (Cell) 240-***-****



Focused and reliable professional Bank Teller with over 10 years fantabulous customer service and cash management experience. Adept at managing multiple customer needs with utmost professionalism and courtesy. Ability to work independently with little to no supervision or in coordination with other tellers and bank management.


• Strong knowledge of banking and cash management.

• Thorough grasp of teller procedures and policies.

• Ability to organize and prioritize the daily workflow in a timely manner.

• Proficient in various industry computer software and 10 key adding machines.

• Great customer service skills in overcoming client issues to their satisfaction.

• Knowledge of IBM computer and Windows.


District Photo Greenbelt, Maryland

Sewer (Temp Assignment) 11-15-2017 - 12-15-2017

. Sew photo book together so that the cover can be added.

. Clean cover and package for shipment.

Apple One Present Arlington, V.A.

Administrative (Temp Assignments) November 2016 - Present

. Answer and transfer calls as needed.

. Collect and distribute mail and packages.

. Give badge to visitors when they come in.

. Make sure that copies has been made if need to be and paperwork is together correctly.

. Escort visitor to the correct office and make sure that they are comfortable while they wait. White House Federal Credit Union Washington, D.C.

Teller (Temp Assignment With Kforce) September 2015-July2016

• Made deposits and withdrawals for members.

• Made cashiers checks and money orders.

• Processed all payments and changed orders.

• Explained to member the process of doing things during the merger.

• Helped branch manager and assistant manager with the opening and closing process and their daily activities.

Wells Fargo Washington, D.C.

Teller February 2011 – June 2015

• Received and processed money when customers make deposits.

• Distributed money when customers write checks on their accounts or withdrawals from checking and savings account.

• Cashed payroll checks, exchange foreign currency, receive loan payments and issue money order and cashier checks.

• Processed night deposit drops.

• Helped with opening and closing of branch.

Scientific Technologies Corporation Washington, D.C. Data Specialist January 2007 – November 2010

• Provided data entry and file management support of medical records.

• Verified recorded information to ensure accuracy and completeness of data.

• Identified and corrected errors. Update files and records.

• Assembled batches and distribute data to other employees. Branch Banking & Trust Cheverly, Maryland

Head Teller December 2000 – September 2006

• Processed night drop and changed orders allowing clients to enter branch and pickup.

• Ordered monetary shipment each week and verified shipment on due date.

• Pulled morning reports and balance the branch.

• Processed payments, deposits and withdrawals.


EAA Capital Silver Springs, Maryland

File Clerk October 1998 - December 2000

United Bank Bethesda, Maryland

Teller June 1997 – August 1997

T.J. Maxx Washington, D.C.

Cash Office September 1995 – May 1997

Burlington Coat Factory Forestville, Maryland

Department Manger June 1990 – September 1995


Kinston High School Kinston, North Carolina 06/1984 OTHER ACTIVITIES

Recorded church services using audio/visual equipment and mass produced tapes for sale. Worked with finance auxiliary performing bookkeeping audits.

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