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Customer Service Air Force

Richmond, Virginia, United States
February 12, 2018

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Reginald McLaurin

Home (804) ***-**** / /Cell (804) ***-****

Professional Objective: To obtain a position with your company as a Customer Service/Mailroom Associate and meet company expectations.

Skills Summary:

Mailroom Experience Multi-Tasking Pitney Bowes

Computerized Machinery Customer Service Computer Skills

Work Experience


Mechanicsville, Virginia

Retail Merchandiser 11/2016-Present

Primary responsibilities are to maintain the product display in a retail ready fashion to attract customers to purchase. Responsible for all aspects of product merchandising. Use Hallmark issued hand held mobile devise to replenish, straighten and track inventory. Interact with Hallmark customers, store personnel and co workers in a professional manner to increase sales. Build everyday, seasonal and speciality displays as required. Assist with the reset, remodeling and refixture of installation within the department. Disciplined to work individually or in a team environment. Ability to lift 40 lbs or more. Able to work part time as required.

Fareva Pharmaceutical Manufacturing/ Kelly Services

Richmond, Virginia

Production Line Assistant/Packaging Specialist 08/2014-06/2016

Accountable for the safe and sanitary production and packaging of products that are distributed around the world. Performed job functions in a clean and safe production bay. Adhere strictly to all GMPs, PPGs, and 5S. Trained and received classroom instructions for several production lines. Ability to operate and equip computerized machinery. Ability to lift 40 lbs or more and place product on pallet for warehousing. Complied with OSHA guidelines during the performance of duties. Completed required forms upon completion of work order. Disciplined to work individually or in a team environment.

Virginia Employment Commission/ SCSEP Foundation

Richmond, Virginia

Research Room Assistant/Employment Resources Facilitator 09/2013-08/2014

Primary responsibilities are to inform claimants and customers on how to navigate the Virginia New Claim website and the Virginia Workforce website. Also to assist SCSEP Foundation participants with compiling and updating their resumes and possible employment contacts. Developed a methodized training program to advance participants employment opportunities.

Cordially greeted and pleasantly interacted with all levels of management. Worked intensively with veterans entering the program to advance their computer skills, interviewing technique and responses to business correspondence. Established contacts with potential employer’s to promote our program and increase employment opportunities. Worked closely with Virginia Employment Commission (VEC) staff and other Host Agencies. Completed the Individual Employment Plan (IEP) with participants to remain focused on employment goals. Attended hiring events and resource. Performed in house interviews to strengthen participant confidence. Made recommendations for enrollee and program improvement. Traveled to required cities in the state to implement and evaluate the program effectiveness.

Reginald McLaurin



Richmond, Virginia

Litigation /Bankruptcy Recovery Specialist 08/2003-08/2012

Positions required reducing delinquency within the departments by recovering and repossessing all assigned delinquent accounts. Monitored over 900 accounts intensely to insure compliance with company guidelines. Reviewed Short Sale packages and Deeds in Lieu for required documents. Able to multi-task and work under stringent deadlines. Worked closely with Loss Mitigation and Foreclosure Departments. Recovered in excess of $800,000.00 in a twelve month period. Mitigated the financial loss on late stage accounts. Cordially respond to debtor’s inquiries in a call center environment. Negotiated settlements and repayment arrangement. Professionally interacted with Chapter 7 and Chapter 13 Trustee office. Reviewed bankruptcy plans and debtor responsibility.

North Carolina School of the Arts

Winston-Salem, North Carolina

Mailroom Specialist

Position requirements were to deliver incoming mail to all department with in the allotted time limits and send outgoing mail and packages with the correct mailing amount. Received in coming mail and sorted and processed for delivery throughout the campus. Recorded incoming specialty mail for students and faculty. Drove golf car with safety first as required. Picked up outgoing mail as required for faxing, copying and pricing for distribution. Replenished supplies as needed. Made mail runs in company vehicle to the US Post Office. Sorted incoming mail for distribution. Dispatched outgoing mail. Opens envelopes by hand or machine. Stamped date and time of receipt on incoming mail. Sorted mail according to destination and type. Processed return mail for all departments. Corrected undeliverable mail with incomplete or incorrect address. Examined outgoing mail to insure postage amount and packaging correct.

Education Forsyth Technical College

Winston-Salem, North Carolina

Associate Degree-Business Administration

Computer Skills Microsoft Office, MS Word, Workforce applications, Pacer, Excel, PeopleSoft,

Recovery Management Accounting System, Accurint, Explorer and Outlook

Military Service United States Air Force Langley Air Force Base Hampton, Virginia

Honorable Discharge

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