Dr. Ricky Downing
**** *** ***** ****--***** Mount, NC 27804 919-***-**** ac4f7a@r.postjobfree.com
PROFESSIONAL PROFILE:
Managed & Coached up to 370 employees both salaried and hourly.
Human Resources
*Recruiting *Coaching *Contract Negotiations
*Interviews *Employee Profiles *Retention
*Hiring *Evaluations *Progressive Discipline
*Benefits *Promotions *Termination
*Sexual Harassment *SOP Development *OSHA, DOT, NIOSH
*Diversity in the Workplace *Training Design *Violence in the Workplace
*ADA *Arbitration *Safety DOT, EPA, etc.
Training & Development
*Professional Truck Driver Safety *Load Techniques *Forklift Certification
*Smith Training *Delivery Methods *Evacuation Plans
*OSHA *Safe Work Methods *Hazardous Materials
*DOT Regulations *Food Safety *SWANA TS Certification
Customer Service
*Account acquisition *Marketing
*Account retention/satisfaction *Customer Service logs
Administrative
*Planning *Equipment procurement *Bid packages
*Manning *Preventive Maintenance *Reports
*Budget (P&L compliance) *Training Schedules *KPI
*Maintain Metrics *Department Scheduling *Routing
*Process Documentation *Training/Safety Records *Analyze data
Tools & Technology
*Facsimile Machines *Microsoft (word-excel-access-PowerPoint)
*GMP *Manugistics (TRUCKS) *Isotrak
*Photocopiers *Manhattan (TMS/WMS) *EFLEETSUITE
*Computers *Oracle *AS 400
*Phones *Xata *Kronos
*Corel (word perfect) *Quick books Pro *ADP
*Tower
PROFESSIONAL EXPERIENCE
WASTE INDUSTRIES, INC. (Raleigh, NC) Operations Manager all product lines present
Increased Revenue from 11% to 19%
Increased Productivity and Efficiency
WASTE INDUSTRIES, INC. (Raleigh, NC) Safety Director/RO, FE, Residential Supervisor
Composed and implemented Safety and New Hire Training
DOT, OSHA, NIOSH,CSA, compliance and training
Smith Certification for all drivers
Developed and implemented Train the Trainer and Driver Training Program
Reduced Accidents and Injuries 74%
Managed Residential Product line in Greensboro and Raleigh
Managed Front End, CDR and CDC Product lines Greensboro
Managed Roll-Off Product line, and Residential
SWANA Certified
HOSTESS BRANDS (Rocky Mount, NC) Regional Transportation Manager
Increased proficiency in route deliver and planning
Reduced overall transportation cost by $1.5 million
Built team work within the department/throughout the operation
Increased the morale of the department
VELOCITY EXPRESS (Greenville, NC) Terminal Manager
Improved overall performance of the operation
Increased proficiency-productivity
Brought center from last to first in on-time delivery and accuracy
Reduced overall cost of the operation $300,000.
EAST CAROLINA PIZZA HUT (Greenville, NC) General Manager
Increased sales
Reduced inventory shrinkage
Reduced food cost
Reduced labor hours.
MBM CORPORATION (Rocky Mount, NC) Transportation Manager
Increased backhaul revenue
Reduced inventory shrinkage
Increased delivery proficiency and on-time delivery
Sent to other regions to fix problems within transportation
MCLANE CAROLINA (Battleboro, NC) Transportation Supervisor
Set-up routing system
Designed and implemented routes
Set-up Bid packages
Set-up and implemented backhaul program increasing revenue
UNITED PARCEL SERVICE (Raleigh, NC) Operations Manager 1985-1997
Reduced overall center cost
Increased proficiency, accuracy, and on-time delivery
Helped implement new routing-tracking systems
MILITARY SERVICE
UNITED STATES ARMY Communications Chief
Honor graduate from Basic Leadership School (Fort Bragg, NC)
Honor Graduate Non-Commissioned Officer’s Academy (Fort Bragg, NC)
Graduated from NCOES (Fort Gordon, GA)
Soldier of the Year
Re-enlistment NCO
NBC NCO
Secret Clearance
EDUCATION
Doctorate (Ministry) South Atlantic Seminary (Kershaw, SC) June 2000
Master of Arts (Divinity) South Atlantic Seminary (Kershaw, SC)
Bachelor of Arts (Religion) Campbell University (Buies Creek, NC)
OTHER EDUCATION
Certificate United States Army Non-commissioned Officers Advance Course Fort Gordon, GA
Certificate United States Army Non-Commissioned Officers Academy Fort Bragg, NC
Certificate United States Army Leadership School Fort Bragg, NC
Certificate Smith Training Garner, NC
Certificate Forklift Trainer Charlotte, NC
Certificate Safe Serve Greenville, NC
VOLUNTEER ACTIVITES
American Legion
Disaster Relief
Meals on Wheels
Client rest home Liaison for Law Firm