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Project Manager Customer Service

Location:
Denver, Colorado, United States
Salary:
100000
Posted:
February 12, 2018

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Resume:

Ronald J. Mayka, PMP, CSM, ITIL

(Home) 303-***-****; (Mobile) 303-***-****

https://www.linkedin.com/in/ronaldjmayka

ac4f79@r.postjobfree.com

EXECUTIVE SUMMARY

Experienced Senior Project Manager

** **s management experience with large, complex, analytical, and strategic projects with wide organizational impact

Managed 12 technical software products through the Software Development Life Cycle (SDLC), utilizing Agile, Scrum, and Waterfall Methodologies. Performed as both Project Manager and Scrum Master on multiple complex projects.

Built committed teams to create quality solutions to enhance the Customer Experience, within prescribed budgets

Point of contact for the transition of Oracle engineering from on-premise applications / tools to Oracle’s Cloud Fusion

CORE PROFICIENCIES

Business Strategy, Budget Management, Business Administration, Program Management, Project Management, Project Coordination, Operations, Positive Customer Experience, Customer Service, Risk Assessments, Change Management, Project Plans, Iterative Software Development, Software Development Lifecycle (SDLC), Agile, Scrum, SAFe, Rolling Wave, Waterfall, Microsoft Project, High Quality Standards, C++, Java, Object-Oriented, Written Communications, Teamwork

PROFESSIONAL EXPERIENCE

Employment Gap Jan’2017 – Present

Oracle exited the Sun Microsystems part of their business, and laid off almost all of their former Sun personnel.

I tried early retirement for the better part of a year, but there’s still too much I want to accomplish! I have since pursued, and acquired, certifications as a Project Management Professional (PMP) and Certified Scrum Master (CSM), as well as an ITIL Foundation Certificate in IT Service Management.

Oracle Corporation, Broomfield, CO (Oracle bought Sun Microsystems) Jan’2010 – Jan’2017

Senior Project Manager

Directed the project to migrate the Engr Product Lifecycle Management (PLM) system & toolset to the Oracle Cloud Fusion application (over 140 users). Forced more than 20 design changes to enhance the Customer Experience. Utilized Scrum techniques such as User Stories and Backlog Feature Prioritization.

Managed over 130 product enhancement upgrades to Oracle’s PLM systems. Developed Project Charters, collected stakeholder requirements, defined project scope, created Project Plans, tracked project milestones, conducted weekly status meetings in a professional manner, managed project budgets, and brought multiple complex projects to formal closure. For two of these releases, acted as both Project Manager and Scrum Master.

Directed the migration of our Engr data from the Sun Product Lifecycle Mgmt (PLM) system & toolset to the Oracle PLM system & toolset. The project included several million Engr design data records, and their corresponding Engr Change Orders (ECOs) & Bills of Materials (BOMs).

Sun Microsystems, Broomfield, CO_(Sun bought Storage Technology Corp) Aug’2005 – Jan’2010

Senior Project Manager

Managed the migration of several million Engr data records from the Storage Technology (PLM) system & toolset (SAP) to the Sun Microsystems PLM system & toolset (MatrixOne).

Directed Accenture / Dassault consultants to successfully plan, design, implement, validate, and verify more than 30 complex Engineering Statements-of-Work (SOW), monitored costs and budgets, etc.

EDUCATION

M.S. Computer Science, University of Colorado, Boulder, CO

B.S. Electrical Engineering, University of Illinois, Chicago, IL

CERTIFICATIONS

PMP Certification, Project Management Professional (#2071465, Granted 8/11/2017)

CSM Certified Scrum Master (#582764, Granted 7/3/2017)

ITIL Foundation Certificate in IT Service Management (#6036822.20675822, Granted 6/30/2017)



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