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Technical Writer Office

Location:
Mesa, Arizona, United States
Salary:
Negotiable.
Posted:
February 12, 2018

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Prospective Employer

The following resume outlines my years of experience as a Technical Writer. I have an extensive background in Information Technology (Processes/Procedures/Network Operations and Architecture), Telecommunications, CRM, Manufacturing Processes/Procedures, Banking/Financial/Mortgage Services processes and procedures and Security issues, Healthcare and State of Arizona (Guardian Project) Child Welfare Information Systems, DocuSign tool, PCI Security Compliance, Electronic Payment Exchange systems. In addition, I have also produced technical documentation for Hydro, Coal and Nuclear Power Plant Operations and associated Control Safety Systems and the Nuclear Regulatory Commission (NRC). I have also previously produced technical documentation for the North American Electric Reliability Corporation (NERC). As you will note in the body of my resume and by the summary of my career accomplishments listed, I’ve always moved to technically challenging positions with increasing responsibilities. Also, please note in my capacity as a technical writer and editor, that I’ve had the opportunity to manage various projects in uniquely different engineering/technical disciplines. Given my employment track record and my exposure to various technical projects (both hardware and software), this makes me very eager to apply what I have learned thus far and will serve me well in a new career position. I am always eager to learn new technologies and my enthusiasm to "get going and hit the ground running" may well prove to be most beneficial to your organization. My qualifications and abilities are many and could not be listed entirely in the body of my resume. I would like to elaborate further, answer any questions you may have, and make some inquiries of my own.

At your earliest convenience, I would like to arrange an interview to discuss the possibility of employment and becoming a team-member of your organization. Previous work samples are available upon request.

Thank You,

Fred Lane

623-***-**** - Mobile

480-***-**** - Residence

ac4f70@r.postjobfree.com – email

1

RESUME - FRED LANE, SENIOR TECHNICAL WRITER

RESIDENCE 1338 W. Los Lagos Vista Avenue 623-***-**** - Mobile Mesa, AZ 85202 480-***-**** - Residence

ac4f70@r.postjobfree.com

EXPERIENCE STATE OF ARIZONA - PCG

3003 N. Central Avenue – 22nd Floor (PMO Group)

Phoenix, AZ 85012-2528

Position: Technical Writer 12/2016 – 6/2017

Responsibilities: Creation of technical documentation for new Guardian project children and adult program/application and IT platform infrastructure which will also include a newly developed mobile platform (Diona) and social welfare case-reporting system based in the cloud utilizing MS Office, Visio, SnagIt, Adobe Acrobat Professional and SharePoint. Accomplishments: Developing new documentation for a new statewide implemented (AZ) IT case worker mobile cloud-based program platform.

EPX – ELECTRONIC PAYMENT EXCHANGE

3300 N. Central Avenue

Phoenix, AZ 85012-2528

Position: Technical Writer (Consultant) 12/15 – 9/2016 Responsibilities: Creation and editing of PCI security associated proprietary operating processes/procedures, network structure/operations, disaster recovery, and Java based software applications technical documentation for electronic payment exchange technology for credit/debit card processor utilizing MS Office 2010, Visio, SnagIt, Adobe Acrobat Professional and SharePoint 2010.

Accomplishments: Delivered network architecture, operations, disaster recovery, storage, and database processing technology technical documentation for proprietary credit/debit card electronic payment exchange systems. CAPGEMINI - FISERV

Charlotte, NC

Position: Technical Writer (Consultant - Remote) 6/15 – 12/15 Responsibilities: Creation and editing of banking/financial IT technical documentation for Fiserv using MS Office 2013, Visio, SnagIt, SharePoint 2010 and Remedy via home/office and corporate supplied equipment. Accomplishments: Delivered finalized technical documentation for publication on MS SharePoint 2010. WELLS FARGO

2600 W. Price Road

Chandler, AZ 85224

Position: Technical Writer (Consultant - Remote) 10/14 – 5/15 Responsibilities: Creation and revision of IT technical documentation for Compute Platform Services DSSM Secure Environment Engineering services utilizing MS Office 2013, MS Visio, and SnagIt and SharePoint2010 via my home/office and corporate supplied equipment.

Accomplishments: Delivered finalized technical documentation for publication on MS SharePoint 2010 corporate webportal. ARIZONA STATE UNIVERSITY (ASU)

University Technology Office – Systems and Security Operations – ECA Building, 1031 S. Palm Walk Tempe, AZ 85287

Position: Technical Writer (Consultant) 1/14 – 8/14 Responsibilities: Created and editing of technical documentation for University Technology Office (UTO) Systems and Security Operations division of ASU for IT personnel using MS Word, Visio, PowerPoint and SnagIt. Accomplishments: Delivered MS Word versions of Systems and Security Operations procedures for IT data center personnel into newly implemented ServiceNow service automation “cloud-based” network management system platform. Also, created ASU UTO Wiki website for IT staff technical documentation repository. BLOOD SYSTEMS, INC.

Corporate Office Data Center, Scottsdale, AZ

6210 Oak Street

Scottsdale, AZ 85257

Position: Technical Writer (Consultant) 6/13 – 12/13 Responsibilities: Creation and revision of technical documentation for Network Systems IT group HCLL hospital blood bank system project including policies, processes, and procedures documentation (IT Disaster Recovery, Server Rebuilds, Software Application Installation, etc.) using MS Word (Information Mapped), MS Visio, and SnagIt.. Accomplishments: Delivered Info-Mapped versions of Document Control group compliant infrastructure technical documentation for enterprise-wide distribution.

AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL GROUP

Phoenix, AZ (Desert Ridge - Remote Position via VPN from Home Office) Position: Technical Writer (Consultant) 1/13 – 6/13 Responsibilities: Within Agile and Waterfall software development environments, I am responsible for the creation and maintenance of enterprise-wide technical documentation for the AX EXPLORE GBT Deployment Administration Reference Guide for the Global Business Travel Payment Services group which also produces Euro MasterCard and Visa Implementation Guides. The tools utilized are MS Office 2010, MS SharePoint 2010 and SnagIt in accordance with corporate technical documentation templates and guidelines. Also responsible for taking daily group/team meeting notes. Accomplishments: Delivery of MS Word 2010 versions” of user technical documentation for publication on MS SharePoint 2010 corporate enterprise webportal.

2

RESUME - FRED LANE (Continued)

EXPERIENCE BANK OF AMERICA

(Cont’d) 2595 W. Chandler Blvd.

Chandler, AZ 85224

Position: Technical Writer (Consultant) 8/11 – 6/13 Responsibilities: Creation and editing of processes/procedures and workflow technical documentation for Post-closing and Central Services (Lien Release department) utilizing MS Office 2010, MS Visio, and SnagIt for Associates processing mortgages in accordance with Compliance, Risk and Legal departmental guidelines. Accomplishments: Delivered MS Word and “.pdf versions” of user technical documentation for publication on MS SharePoint 2010 based corporate Webportal.

WYNDHAM HOTEL GROUP

Phoenix Data Center - Central Systems

11048 N. 23rd Avenue, Suite 104

Phoenix, AZ 85029

Position: Technical Writer (Consultant) 10/10 – 08/11 Responsibilities: Creation and editing of technical documentation for Payment Card Industry (PCI) compliance project for Data Center Network Operations (processes and procedures) utilizing MS Office 2010, MS Visio, SnagIt and SharePoint 2010.

Accomplishments: Delivered MS Word and “.pdf versions” of web-based (MS SharePoint 2010) PCI compliant Network Operations technical documentation.

WESTINGHOUSE NUCLEAR SERVICES – CS INNOVATIONS

7400 E. Tierra Buena Lane, Suite 101

Scottsdale, AZ 85260

Position: Technical Writer (Consultant) 4/10 – 10/10 Responsibilities: Creation and editing of technical documentation for analog and digital hardware safety-related control systems (Instrumentation & Controls) for Nuclear Power Plants and submittal to the NRC for licensing using MS Office 2007, Documentum eRoom, Visio and CorelDraw. Accomplishments: Delivered printed, MS Word, Adobe “pdf” and repository-based (online library via Documentum) copies of final technical documentation to Westinghouse and the Nuclear Regulatory Commission. VA FINANCIAL SERVICES CENTER (Healthcare Electronic Data Interchange) 7600 Metropolis Drive

Austin, TX 78744

Position: Technical Writer (Consultant) 8/09 – 04/10 Responsibilities: Creation and editing of technical and User Acceptance Testing documentation for Veterans Administration Healthcare Claims Processing Financial Services Data Center using MS Office 2007 and SharePoint 2007. Obtained “Top Secret” Federal/Government Security Clearance. Accomplishments: Delivered printed and repository-based copies of final technical documentation and monthly Congressional Budget Office (CBO) Reports.

EL PASO ELECTRIC

100 N. Stanton Street – North American Electric Reliability Corporation Critical Infrastructure Protection (NERC-CIP) El Paso, TX 79901

Position: Technical Writer (Consultant) 1/09 – 09/09 Responsibilities: Responsible for creating regulatory Operations Manual using MS Office 2007. Created and documented Critical Infrastructure Protection processes and procedures for one Coal-fired and one Hydro-Electric Power Generation plants for NERC CIP compliance.

Accomplishments: Delivered printed and web-based copies of final technical documentation. ARROW ELECTRONICS

1955 East Sky Harbor Circle North, Phoenix, AZ

Position: Technical Writer (Consultant) 12/07 – 1/09 Responsibilities: Responsible for creation, editing and revising technical documentation to support pre-production and manufacturing build procedures for proprietary computerized systems using the MS Office suite of software applications and a digital camera and MS Picture Manager. Accomplishments: Produced technical documentation to support various engineering pre-production computer systems.

3

RESUME - FRED LANE (Continued)

EXPERIENCE AMERICAN EXPRESS / IBM

(Cont’d) 31st Avenue, Phoenix, AZ

Position: Technical Writer (Consultant) 6/07 – 12/07 Responsibilities: Responsible for editing and creating technical documentation to support implementation of PC user migration (American Express Technologies) to MS Active Directory via MS Word, MS Access, MS Excel, SnagIT, Lotus Notes, CRM and DocuSign tools. Also, created PCI compliance white paper (security) and marketing materials for AMEX PCI project management team. Accomplishments: Delivered technical documentation in support of user migration to MS Active Directory. SALT RIVER PROJECT (SRP – Phoenix, AZ Electric Company Software Application Development Team) 1600 N. Priest Drive, Tempe, AZ 85281

Position: Technical Writer (Consultant) 08/06 – 6/07 Responsibilities: Revision of all IT technical documentation (Client User Guides, System Reports, Transaction Posting, Billing and Collections, Design and Development Guide, Functional Design, etc.) and other emerging payments technology platforms for public utility company CIS 2000/DB2 system (PHOENIX Customer Relationship System) upgrades utilizing MS Office 2003, Adobe Acrobat Professional 7.0, Visio, Doc-to-Help and SnagIt software tools.

Responsibilities: Revision of all IT technical documentation (User Guide, System Reports, Transaction Posting, Billing and Collections, Design and Development Guide, Functional Design, etc.) for public utility company CIS 2000/DB2 system (PHOENIX Customer Relationship System) upgrades utilizing MS Office 2003, Visio, Adobe Professional 7.0, Doc-to-Help and SnagIt software tools. I also worked with internal Payment Card Industry (PCI) compliance team.

Accomplishments: MS SharePoint repository and hard-copy delivery of technical documentation. CITY OF TEMPE, AZ – Information Technology Department (ITD) 20 East Sixth Street, Tempe, AZ 85281

Position: Technical Writer (Consultant) 2/06 – 8/06 Responsibilities: Creation of System Administration and Technical Guides, including Disaster Recovery processes for their Banner Billing Information System for the Information Technology Department. Also, creation of Visual dBase Traffic Accident Program Technical User Guide for the Transportation department. All documentation was created utilizing MS Office 2003, Visio, Adobe Professional 7.0 and SnagIt software tools. Accomplishments: Intranet based and hard-copy delivery of technical documentation. MICROCHIP TECHNOLOGY

2355 West Chandler Blvd., Chandler, AZ 85224

Position: Technical Writer (Employee) 12/00 – 2/06 Responsibilities: Creation, maintenance, and editing of technical documentation (Marketing brochures, Data Sheets, Product Briefs, Reference and Application manuals, White Papers, Errata’s and internal web-based intranet departmental communications newsletters) for a semi-conductor manufacturer utilizing Adobe FrameMaker, PaintShop Pro, Visio Technical, and an HP PC via Windows NT. Typically, the audience for the documentation was internal and external systems development engineers and programming personnel. Accomplishments: Learned semi-conductor industry fabrication/technology. 4

EDUCATION

BEAVER COLLEGE (Evening Division)

450 S. Easton Road, Glenside, Pennsylvania

Degree: Bachelor of Arts, Business Administration

BEREAN INSTITUTE TECHNICAL SCHOOL

1901 West Girard Avenue, Philadelphia, Pennsylvania Degree: Associates, Advanced Electronic Technology GERMANTOWN HIGH SCHOOL

Germantown and High Streets, Philadelphia, Pennsylvania Major: Industrial Arts/Electronics - Received Diploma PROFESSIONAL REFERENCES

1) Anita Higgins

Atlanta, GA (Works for Phoenix, AZ AMEX location)

404-***-****

Title: Senior Project Manager for AMEX Global Business Travel Group – ac4f70@r.postjobfree.com 2) Lisa Renee Ellis

140 Halsted Street

East Orange, NJ 07018

862-***-****

Title: Administrative Assistant/Former Coworker – ac4f70@r.postjobfree.com 3) Karon Bradford

9333 W. Miami Street

Tolleson, AZ 85353

623-***-****

Title: Manufacturing Technician and former Microchip coworker – ac4f70@r.postjobfree.com 5



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