Steven Sack

Millis, MA ***** 774-***-****

ac4f6b@r.postjobfree.com

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Systems Administrator

Experienced Information Technology Specialist who undertakes enterprise scale projects with an analytical insight focused on efficiency and security. Possesses practical knowledge of systems integration, installation, maintenance, best security practices. Applies calculated project management techniques to best attack team and independent assignments resulting in consistent completion within prescribed SLA’s. Creates a friendly productive environment by explaining user workflow processes clearly and simply. Core competencies include:

Analytical Thinking – Communication for Results – Computer Components – Telecommunication – Systems Administration – Networking – Web Development

Education

Massbay Community College Wellsley, MA

Computer Information Systems Sept 2016-Present

Comptia A+ 801 Certified July 2015

Experience

Town of Hopkinton Hopkinton, MA

Systems Administrator (Contracted) Dec 2016 - Feb 2018

●Migrated and patched computer and networking systems after office flood

●Planned, configured, deployed networked, computer systems for new library

●Created documentation and process to deploy lab environment workstations

●Wrote scripts to automate a kiosk browser with dynamic embedded information

●Handled break fix & hardware refresh, for DPW, Fire Department, Police Department

●Configured numerous software installation, printer, scanner, network monitor

●GSuite administration of email, devices, active directory users, groups

Smart Source Computer and Audio Visual Rentals Norwood, MA

Information Technology Bench Technician (Contracted) June 2016 - Dec 2016

●Configured desktops, laptops, printers, monitors, routers, TV

●Performed quality assurance upon all items listed.

●Troubleshot and maintained equipment to a component level of expertise

●Extensive use and maintenance of Symantec ghost server image repository

●Documented new processes, trained recruits, streamlined processes for peak efficiency

●Lead set and strike IT teams for installation and relocation of equipment

Spartan Computer Service Eastern, MA

Product Support Specialist (Contracted) Sep 2015 - Mar 2016

●Consistently met prescribed SLA’s across the region of eastern Massachusetts for all Panera, Ninety-Nine Restaurant, P.F Chang’s, and Uno’s Networks, POS Systems, and Back of House Servers.

●Troubleshot and maintained printers, touch head systems, register drawers, NCR equipment, micros equipment and more at a component level

●Consistent customer satisfaction through analytical understanding of customer problems, and providing quick relevant solutions, presented professionally

EMRCPR Waltham/Cambridge

Lead Technician(Contracted) Aug 2015

●Lead a team of ten technicians in the relocation of symantec headquarters from Waltham to Cambridge

●Completed project well within allotted time, while under budget for resources

●Installed database systems, monitors, cabling, computer systems, while managing project issues that needed addressing, giving status reports, and ensuring customer satisfaction

Northeast Tower Service Holliston, MA

Cooling Tower Technician Oct 2014 – May 2015

●Repaired cooling tower components that had depreciated with use

●Troubleshoot and repair any component responsible for ineffective systems

●Delivered consistent objective driven results, in enterprise systems

Technical Skills

Windows Desktop/Server – Linux/Unix – Mac OSX – Android/IOS

Python – Java – HTML 5 – PHP – BASH

Port Scans – Firewall Configuration – Patch Cabling – Troubleshooting Connectivity

Symantec Endpoint – Symantec Ghost - Cisco Routers/Switches/Access Points

Munis - Checkpoint – Cisco VPN – OpenSSH Proxy Services

Active Directory – Microsoft Office– Group Policy Shell Scripting – File Permissions – RDP

G Suite Admin Console– Google Analytics – ChromeBox For Meetings Installation

Printer/Scanner Installation USB/Ethernet/Wifi/Server

Virtualization Vmware/VirtualBox/KVM – BlueStacks – LAMP Configuration

Partition Management – Virus Scans – Driver Installation – PXE boot - Backup/Restore

HelpDesk\CRM Software – SpiceWorks – Network Monitor

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