Customer Service Sales

PRISCILLA MARIE YERA

***** ********* **** *******, *****, FL 33175 C: 786-***-**** *****@*****.*** I am a customer-oriented cashier successful at troubleshooting and handling customer support issues in a timely manner. I am also a receptionist excelling at customer satisfaction and retention. As a pre and post-sales support specialist, I am flexible and hardworking in deadline-driven environments. Skilled in call center operations

Customer interface expertise

Extensive history with predictive dialers

Training development aptitude

Proficient in cash management

Multi-line phone talent

Exceptional communication skills

Quick learner

Adheres to customer service procedures

Strong problem solving aptitude

Persuasive speaker

Talented client relations manager

Exceptional workflow management

Trusted key holder

Creative problem solver

Strong client relations

Cashier, 09/2017 to 12/2017

Michaels – Miami, FL

Trained new cashiers on procedures, customer service and sales techniques. Directed customers to store locations.

Received customer payments.

Greeted customers promptly.

Totaled bills and calculated taxes.

Described products and services in detail.

Monitored areas for security issues and safety hazards. Assisted customers in selecting items based on needs. Processed customer returns.

Reported security and service incidents to management. Assisted on sales floor as needed to maintain service standards. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Priced merchandise, stocked shelves and took inventory of supplies. Alerted customers to upcoming sales events and promotions. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Trained 4 new sales associates each quarter.

Welcomed customers into the store and helped them locate items. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Call Center Representative, 12/2017 to Current

Renovations PROPERTY MANAGEMENT – Miami, FL

Performed initial client assessment and analysis to begin research process. Analyzed departmental documents for appropriate distribution and filing. Assisted customers daily by assisting in revewing accounts, sorting applications and payments, and answering questions over the phone.

Effectively managed a high-volume of inbound and outbound customer calls. Gathered and verified all required customer information for tracking purposes. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Acted professionally and patiently when addressing negative customer feedback. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

High School Diploma: Early Psychology, 2016

G Holmes Braddock Senior High - Miami, FL

Recipient of Vocational Scholarship

Associate of Science: Psychology,

Miami Dade College - Kendall Campus - Miami, FL

Microsoft Office Certified

Word

Powerpoint

EDUCATION

CERTIFICATIONS

Contact this candidate