Customer Service
Resume:
Kaitlyn Palfi
Nazareth, PA
ac4f4f@r.postjobfree.com
EXPERIENCE
Travel Impressions, 90 S Commerce Way Suite 200, Bethlehem PA Reservations Call Center Agent
October 2017 - PRESENT
Answering calls from agents, researching products and destinations, offering options and upgrades, making sales and reservations, calling internal departments, calling external agencies, utilizing computer programs for everydays tasks, utilizing Microsoft Outlook and Microsoft Suite for organization, etc.
Giant Food Stores, 859 Nazareth Pike, Nazareth PA Customer Service Associate
February 2016 - November 2017
Customer interaction both over the phone and in person, opening and closing the service center, cleaning, ordering and restocking products, supervising front end employees, organizing visitor records, taking messages and transferring calls to managers and owners, calling staff members when needing to fill shifts, etc.
My Place Pizzeria, 270 E Northampton St, Bath PA Waitress/Counter Person
March 2014 - November 2015
Answering phones, taking food orders and relaying orders accurately, plating and serving food, opening and closing restaurant, restocking products, ordering supplies, bussing tables, washing dishes, cleaning, etc.
EDUCATION
The Lehigh Valley Charter High School for the Arts, 321 E Third Street, Bethlehem PA High School Diploma
August 2013 - June 2017
I majored in Instrumental Music and was accepted into the school as a violinist but learned many other instruments such as the flute, piano, and even trombone. I excelled in my art as well as my education all while achieving a 3.78 GPA at the end of my senior year. I took Honors classes all four years and performed especially well in mathematic courses. I also enrolled in a course for Audio, Video, and Broadcast Production.
SKILLS
Customer Service
Handling Calls and Customers
Supervising
Computer Skills including: Word, Excel, PowerPoint, Prezi, Google Slides, Google Docs and Calendars, Microsoft Calendar, Typing, etc.
Organization
Multi-tasking
AWARDS
National Honors Society
Academic Excellence
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