Quality Control
Resume:
Chris Mock
***** ******** ***** ******* **
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LinkedIn Profile
Twitter/Blog/Portfolio
20+ year mortgage industry veteran with experience leading large, national organizations focused in the areas of setting strategic risk direction, compliance, enterprise risk, underwriting quality, customer operational assessments, mortgage fraud prevention and portfolio performance. Experience
NOVEMBER 2011 – OCTOBER 2017
Vice President Quality Control, Counterparty Operations and Fraud Mitigation / Freddie Mac, McLean Va.
Set the strategic direction and manage day to day operations of a 200+ team responsible for:
Actively improving the manufacturing origination quality and servicing quality for Freddie Mac's $2T Single Family portfolio
Utilizing six sigma, LEAN, Agile and other methodologies to improve productivity, technology and workflow
Significant experience in identifying key risks and developing enterprise risk frameworks and utilizing GRC and other risk compliance systems Reviewing and approving new customer application requests Identifying customer operational deficiencies and implementing remediation actions to address weaknesses
Achieving expense targets by actively managing a $45M expense budget including the negotiation and management of multiple large vendor relationships Leading multiple cross functional projects to ensure successful project completion including developing project metrics, timelines, issue identification, resolution and post project completions assessments
Designing and implementing surveillance tactics using data analytics and tools to identify fraud schemes and execute action plans to prevent fraud Active in the design of components of Freddie Mac's Loan Advisor Suite including Loan Product Advisor, Loan Collateral Advisor, Automated Collateral Evaluation and Quality Control Advisor
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Part of the Freddie Mac risk decision making body with input on identifying key risks, strategic risk decisions such as credit policy changes and geographical risk Input and oversight for portfolio surveillance routines, identification of performance outliers and remediation plans to address portfolio performance Serving as senior leadership representative for engagements with FHFA and FHFA OIG related to quality control, counterparty operations, fraud and other risk related functions Primary point of contact for Freddie Mac in the redesign, roll out and implementation of the origination representation and warranty framework that included partnering with MBA and FHFA representatives
Led numerous negotiations with customers in settling legacy mortgage portfolios totaling billions of dollars
Motivating and developing success oriented, driven employees via on the job opportunities and educational training
Developing a culture of among associates of open, transparent communication, productive problem solving and fun atmosphere in which to work Presenting to Freddie Mac’s Board of Directors updates on key risk concerns as needed Serve as primary contact for external speaking engagements such as MBA conferences NOVEMBER 1989 – NOVEMBER 2011
SVP - Risk Management and Underwriting Operations / Genworth Mortgage Insurance / Raleigh, NC
Multiyear career successively progressing to roles of increasing responsibility in the risk management function. Responsibilities included:
Overseeing a multi-state underwriting organization responsible for maintaining strong portfolio quality
Developing key risk indicators for portfolio performance Implementing portfolio surveillance routines to identify portfolio weaknesses and implement action plans
Managing customer origination quality to identify below average performance and developing remediation plans to improve performance Led a team responsible for the development of credit policy guidelines to adhere to risk appetite of the firm
Education
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JUNE 1988
BS Marketing / East Carolina University, Greenville NC Activities
Supporter of Wounded Warrior Project and Honor Flights
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