DENNY MATHEW

*** ******** ******, ******, ** K*S 0J5

Ph: +1-613-***-****, Email: ac4f04@r.postjobfree.com

CAREER PROFILE

Junior Engineer with thorough knowledge and a proven track record of practical hands in network engineering, administration and troubleshooting. Confident with my professional and management skills, and strive to develop my technical skills to achieve my career ambitions.

SUMMARY OF QUALIFICATIONS

2+ years of technical trouble-shooting and customer service

In-depth knowledge of LAN, WAN, VPNs, Cisco Products and networking devices.

Solid understanding on routing and VoIP protocols like TCP/IP, OSPF, BGP, SIP, RTP etc.

Experience in Wireshark for analysing packets.

Acquaintance with Mitel Border Gateway and Mitel Standard Linux

Good knowledge on Unix systems and HA architecture.

WORK EXPERIENCE

MITEL NETWORKS March 2017 – October 2017

Provided excellent technical support of MiVoice Business and other Mitel products to customers by taking numerous calls per day.

Analysed and solved problems related to MINET and SIP protocols.

Escalated issues as required after thorough testing in the lab.

Dealt with network, software and hardware issues on a daily basis.

Scored 100% in Mitel courses and exams

BROADVIEW NETWORKS May 2015 - July 2016

Provide technical support to Telco service providers; collaborate on resolving complicated Silhouette application problems found in the field.

Drafting and documenting technical guides for Silhouette and third party applications.

Recreate issues in the lab environment and open defects for R&D team for further investigation and resolution.

Perform software upgrade, backups and complex testing for large customer base systems running Silhouette and NowMessage application

Recreate issues in the lab environment for further trouble-shooting and debugging with R&D

CERTIFICATION AND COURSES

Cisco Certified Network Associate (Cisco Id- CSCO12742876)

Microsoft Certified Solutions Associate: Windows Server 2012 (in progress)

Completed a course on Linux Network and System administration, Bash and Python scripting

PROJECTS

Planning of Mobile Ad-hoc networks (MANETS)

Next Generation Internet

Locator/Identifier Separation Protocol (LISP)

Architectures of LTE and WiMax technologies.

Next-Generation SONETs.

EDUCATION

Masters of Engineering - Carleton University, Canada Sept ’12 – Jun ’14

Bachelors of Engineering - Visvesvaraya Technological University, India Sept ’07 – Jun ’11

Senior School Certificate Examination (12th grade) - CBSE, India Apr’06 – Apr’07

INTER-PERSONAL SKILLS

Developed excellent teamwork and organising skills while carrying out projects as a part of organising events. Acted as a coordinator in the State Level fests in college

Gained excellent communication skills through participation in presentations, debates and other cultural activities

Proficient in multi-tasking, assessing data, formulating solutions and project presentation

Hobbies/activities – Basketball, Billiards, Body building,

Full clean driver’s licence

REFERENCES: Available upon request

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