Customer Service Microsoft Office
Resume:
Haseeb Ibrahim
ac4ezp@r.postjobfree.com
Plainfield, IL 60586
Experienced I.T support professional with knowledge of Microsoft products seeking a Helpdesk or System Administrator position.
Technical Skillset:
Technical Troubleshooting Hardware Diagnosis
Teamwork & task oriented Software Installs
LAN / WAN Help Ticket Creation
Phone & Online Support Client/Server Installs
Preventive Maintenance Microsoft Office
Customer Service O.S Troubleshooting
Professional Experience:
Thomas Toyota of Joliet March 2016 – Present
On Site Technician
Install and configure Windows 7 corporate image on to the desktops and laptops
Upgraded Windows 7 to Windows 10 with standard office software.
Manage all in-house information technology needs on a day to day basis at a small office network of 10+ computers.
Create and maintain service ticket queue daily and coordinated troubleshooting efforts with corporate IT support.
Maintain printers, ink level and server connectivity
Assist with online sales inquiries and service emails
Troubleshot networking issues with Comcast business router.
Diagnose driver issues with printers and scanners
Migrated shared folder access to a different server
Performed on site backup and restore of user files while operating system was being upgraded
Create documentation on all usual issues and provide resolution steps on the SharePoint site.
Education:
Joliet Junior College (JJC) September 2015 – Present
Currently enrolled in Associates in Applied Science
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