Customer Service Data Entry

Kyle Tobin Kelleher

*************@*****.***

Mobile: 845-***-****

Permanent Address C urrent Address

** *’Handley Drive, Amenia NY 12501 191 Farm Acre Rd., Syracuse NY 13210 EDUCATION: Syracuse University August 2015 - May 2018

Syracuse, NY

Bachelor of Science - Computer Engineering

Dutchess Community College January 2013 - May 2015 Poughkeepsie, NY

RELEVANT COURSEWORK: Major Courses: Digital Logic Design/Simulation, Computer Architecture, Database Management Systems, VLSI Design, Image and Video Processing, Machine Intelligence with Deep Learning

● FPGA/Microcontroller Design Project – S imon : Worked with a partner to develop a replica of the memory game, S imon, in C using an NXP KL05 such that a user/player would have to match random computer-generated pattern by pressing buttons in the correct order.

● 8-Bit Microprocessor: Worked in a team of four to design an 8-bit Microprocessor using Virtuoso Design Suite. We also wrote a vector file for simulation from a list of assembly code instructions including add, load, and jump. The microprocessor’s layout includes a controller, ALU, instruction register, accumulator, program counter and multiplexers.

● Healthcare Center Database: Designed and developed a database loosely based on the operation of a healthcare center using a database management system. Tables within the database hold information for employees, patients, medication, procedures, among others. Each table is written with appropriate checks and error handling to ensure proper data entry.

● Social Media Mining: U tilized TextBlob, Twitter's Search API and Streaming API using Python to perform sentiment analysis on several hundred Tweets to gauge user thoughts on recent video game releases.

TECHNICAL KNOWLEDGE:

● Proficiencies: C++, Python, SQL, VLSI

● Familiar With: C, Linux, VHDL

● Writing Skills: Ability to produce clear technical lab reports

● Experience in customer service working at CVS/pharmacy from June 2013 - August 2018. I learned to handle many difficult situations with frustrated/confused customers.

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