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Manager Software Engineer

Dallas, Texas, United States
February 09, 2018

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Extensive Experience in HealthCare, Life Sciences, Banking Software, Investment Banking, Web Applications, Siebel – CRM Product, BPM - Pega PRPC, and MDM - Master Database Management.

QA Program Management / Engagement Manager / QA Manager (managed large teams of FTE’s, Contractors & 3rd Party vendors), Delivery, Escalation Management, Quality Assurance, Consulting, Customer & Stakeholder Management and Solution Architect.

Extensive experience in RFI & RFP solutions, Business development and setting up of large Testing CoE, Established Enterprise wide QA Process, Metrics & Dashboards. Implemented best practices & re-useable QA best practices achieving 75% of ROI

Extensive experience in Business development and setting up of large Testing CoE. Executed multiple winning RFP’s/RFI’s in Financial, Healthcare & Retail sectors. Achieved Soft targets in revenue growth of the practice.

Extensive experience in QA Prgm/Project Management, Test Management, Define & Implement the QA/Test Process, Scheduling, and Test Activities, Implemented best practices and process to achieve highest quality in short durations.

Proficient in providing robust solutions for onsite-offshore models across the globe.

Good communication skills, Interpersonal skills, Self-motivated, quick learner, team player Current: Humana Inc. Louisville, KY Mar 2014 – Present as QA Engagement Manager Assignment History

HealthCare: (Humana, Medco, Express Scripts)


Provide solutions to client issues & challenges for smooth business process across multiple LOB’s like PBM, Clinical, Medicare, Medicaid, Claims, & CRM.

Directed and established QA Various QA Metrics by benchmarking at industry standards, Establish SLAs, KPIs around key deliverables to drive efficiency and high quality products

Implement and lead latest industry trends & automation centre of Excellence (Service Virtualization, CI/CD, DevOps QA) to support automation initiatives that are re-usable and extendable within enterprise IT QA department

Own and manage budget of $13+MM to support & Develop business & client-facing initiatives, Transformational leader with increasing scope and year-on-year revenue with an overall 40% - 42% profitability.

Provide support on System Integration Testing, User Acceptance Testing/Business Testing. Build Automation teams for Regressi on, DevOps Assurance and Performance testing.

Provide continuous walkthroughs & presentations on strategic initiatives to improve testing capabilities, processes and pract ices to uplift teams on par with industry tools & standards.

Provide QA solution for a successful implementation across Humana QA engagements distributed globally.

Implement best value add business process in collaboration with Application development teams, Project Management Office, Quality Assurance teams & Business teams to deliver excellent quality software. Awards

“Outstanding Contribution Award” - 2011, For Best Performance at Medco-ESI PBM 2.0 MDM

“Excellence Award” Jan 2011, American Express iCRUSE – Institutional Credit Risk and Underwriting System.

“Siebel Engineering Outstanding Award” July 2004, Outstanding Contribution in Globalization Team NARSIMHA KISHORE NAMBURI / CELL: 1-818-***-**** / eMail: GC Holder - Authorized to work in US for any employer Career History & Profile:

Sixteen plus year experience in Quality Assurance - Engagement Management & Program Management Program Mgmt. & Engagement Mgmt.: Proven experience and expertise in program management & Engagement Management Customer Engagement: Ability to interface and negotiate with customers, partners, various stakeholders using various modes of communication

Solution Concept and Application: Ability to translate business needs to solutions, development, product life cycle management and delivery.

Technologies: Ability in understanding Technology capabilities to manage projects/programs across various domains Methodology: Multiple Project/program/product lifecycle implementation experience using both waterfall and agile methodologies Collaboration: Ability to manage large teams working across geographies to deliver with Customer Satisfaction 2 2/23/17

Single point of contact for escalations across Humana QA engagements.

Resource planning and allocation across LOB’s with respect to demand verses capacity. Proper team structure with skill mix and resource capacity model to ensure implementation of high quality solutions including industry-leading quality control/assurance measures

Mentor Peers and Team members to achieve the quality of the delivery above defined standards .

Implemented, Enhanced and Monitored current implementations, processes, and evaluate based on metrics.

Work closely with Program Management, IT teams (Dev&Test) and business stakeholders (UAT) in prioritizing projects and resources allocation based on business needs and demands, Involved in Business team Training and Demos for UAT setup and execution support.

Managed offshore resources and movement of offshore team to onshore testing engagements based on project needs.

Oversee the execution and documentation of comprehensive testing strategies estimates, environment set up, functional, integrations, regression, UAT and release and certification of testing.

Managed and continue to improve on established the test frameworks, test reporting, testing tools, processes and procedures

Managed Test infrastructure, SIT environments and UAT environments testing facilities based on requirements.

Mentor and provide leadership on testing methodologies and procedures Financials: (AMEX, VISA, Nova Scotia, Deutcshe Bank) AMEX Phoenix, AZ Oct 09 to Feb 11 Amex iCruise (B2B-RCubed) with Agile & Iterative Methodology Implementation. QA Manager

Responsibility: Provide QA solution for a successful implementation of the required system.

Established program delivery framework for large and complex program of $5M revenue annually and successfully delivered with an overall 52% profitability.

Progressively optimized the resource base to dramatically increasing profitability.

Implemented a complete new system for the risk based assessment of the CSURs (Customer Users), by rating and Under- Writing analysts for constant monitor the customer state from credit history by implementing BPM tool (PEGA – PRPC).

Reduced human involvement in business process management. Automated business process management reminders, agreement renewals, rating updates, re-underwriting reporting & notifications

Functional Automation

Pre-production was set up with the new system parallel to existing system to monitor for a stipulated duration

Achieved immediate maximum ROI on Implementation process and business IBM Global Services limited Global Dec 2003 – Jan 2009 Role: Associate Project Manager/Test Manager


VISA Inc. Foster City, CA May 08 to Jan 09 VROL – Visa Resolve Online NetApp Inc. Sunnyvale, CA Jan 08 to Apr 08 NetApp Siebel Sales Application. WALGREENS Inc. Deerfield, IL July 07 to Dec 07 Next Gen POS IBM US Bangalore, KA, INDIA Aug 2006 – Jun 2007 Opportunity Market Place Scotia Bank Toronto, Canada Dec 2005 – Jul 2006 Scotia Investment Platform Phase 2 Siebel Inc. San Mateo, CA Dec 2003 – Nov 2005 Siebel Globalization

Managed project schedules, Review project documentations & Manage project risks.

Prepare project Forecast, utilization, and Resolve time-tracking issues.

Discuss the views of Testing Perspective over application in the Extended Team Meetings and manage different team’s co-ordination.

Track & Follow-up issues and problems to escalation for immediate action and to analyse risk.

Provide the reports in various requirements to the higher management to understand the project health.

Organize and facilitate Status meetings.

Prepare project summary status updates, DR trending repots, and statistical metrics.

Prepare Test Plan, Test Strategy, and Analyze Risk involved in Productivity, & Strategy.

Managed Team size of 18 – 37 members.

– – Direct (Internet)

Role: Software Engineer

HCL Perot Systems limited Bangalore, KA, INDIA Oct 2002 – Mar 2003 Role: Software Engineer

S V Consultants May 1999 – Dec 2001

Role: Software Engineer

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