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QA Testing

Jackson Heights, New York, United States
February 09, 2018

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**-** **** ******, ***#*H Jackson Heights, NY 11372

Home: 718-***-**** v Mobile: 917-***-**** v


v 14-Year of experience in managed and testing projects

v Expert in Manual/Automated Testing

v Extensive experience in Functional, Integration, UAT, End to End, Smoke, Recovery

v Strong ability to interface with IT & Business resources from internal and client's organizations

v Experienced in managing multiple projects in a fast-paced environment

IT QA Engineer/Tester with over 14 years of experience organized and detail oriented team player who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment, communicate effectively with excellent organizational skills. Flexible with proven analytical and troubleshooting skills. Professionally adaptable to get on board quickly with new technologies and new assignments.

Primary focus on multiple phases of testing and development, extensive experience in system, Functional, Integration, UAT, End to End, negative, Recovery and strong management, analytical and implementation skills. experience in managing and testing various business information technology projects in Legacy Mainframe, Web, EDI and Unix environments involving both manual and automatic tests in QA, UAT and Production environments, including writing Test Cases from Test Plan and Business Requirements.

Backed by strong credentials including Bachelor of Arts, training in Software Testing, Microsoft Windows Networking, Web Design, Windows, Linux and UNIX.

Skills Summary

Integration Testing

UAT Testing

Test Plans, Cases & Processes

Functional Requirements

Scripting & Documentation

Regression & Negative Testing

UI & Compatibility Testing

Production Support

Performance / Stress Testing

QTP Automation

E2E Testing

Defect / Bug Tracking

Test Strategies & Coverages

Redundancy elimination

Agile, JIRA, Confluence

Professional Experience


Software System Specialist- IT QA, April 2008 to Jun 2017

Oversaw all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. Acted as a key point of contact in Wholesale Access ordering systems as well as with the regulatory and legal obligations that our team was mandated to comply with at Verizon

Verizon Special Access allows point-to-point transmission of data at various speeds. These types of services primarily serve the backbone network connecting Internet devices together at very high speeds. Verizon is the largest provider of Data Services, making significant contributions to the bottom line through these service offerings. Testing Access Products and Services offered by the Wholesale Markets arena. Test systems involved Mainframe-IMS and Web -CSG, Accord, eBonding

Well versed with testing methodologies such as Agile, SCRUM and waterfall

Created and executed detailed software test plans in JIRA to identify software defects

Documented and tracked software defects using JIRA

Worked on high visibility projects, requiring order entry and testing support that was critical to delivering revenue of $62M for Verizon Partner Solutions in 2016.

Delivered support across the SDLC life cycle start from requirement till code drop certification. Received awards for demonstrating core values and going far above and beyond.

Developed test plans, cases, and scripts to support QA testing (manual and automated) using agile methodology. Coded and executed scripts for regression/progression testing with an emphasis on software testing for client server system applications which resulted in reducing time by 50%, and generated cost savings totaling $88K.

Identified issues by using multiple tools including SPUFI and web base in-house written applications. Documented software defects and performed additional testing to verify all issues were fixed before the final delivery. Facilitated daily Trouble Ticket call with Development team for the purpose of decreasing turnaround time.

Had close and productive relationships with PM and Design teams to ensure the content is meaningful and correct. Participated in design sessions and used the information obtained as basis for developing test cases following agile methodology. Analyzed the impact of changes and enhancements on existing systems. Interacted with Development team to perform root cause analysis and preliminary problem diagnosis, insuring systems tested meet end-users requirements.

Helped to deliver a superior customer experience through Verizon’s products and services. Mitigated security and regulatory risks and fulfill industry mandated changes.

Performed production verification for both major and maintenance releases to reduce fallout work in centers and avoid any risk of financial penalties to Verizon.

Served as a liaison between developers and different business units to promote information flow, minimize access costs and drive operational efficiency. Communicated with business stakeholders regarding installation issues and software defects.

Developed training materials for on shore and off shore teams.

Experience in SQL Server to check data integrity.

End to End testing including planning, preparing test scenarios and executing the test cases

Attending meetings (JAD) with Client, Release management, Development Teams, Design Teams, Requirement teams and providing valuable suggestion for various projects

Performed testing including functionality and system Interface testing between various systems for ordering, billing and provisioning

Create and Maintain customer account information in customer Access Billing System.

Service Order management and billing and account Inquiry in cabs system.

Conducted Extensive API testing for Internal eBonding Application

Collaborate with developers to ensure the outcome of the product or functionality being tested is working according to requirements

Utilize HP Quality Center Defect system as troubles were encountered to report and track the fixes of testing issues

Ensure published testing commitments for releases are met and complete assigned tasks during the planning phase of a release

Provide production support, to ensure turn around to meet Business Client expectations for defect correction

Actively and consistently update Test Plan and Test Scripts in Quality Center for Deliverables and Regression Cases.

Using QTP Automation tool for Regression testing to save time and increase productivity

Participate in release post mortem; make recommendation for test process improvement

Helping and Working with Team Members resolve testing issue, increased productivity. Providing trouble-shooting support to team members solving various testing issues


Software Q/A Engineer, Mar 2004 – March 2008

Worked on technologies such as - tML, XML, Web Services, WSDL, EDI, ANSI T1.278-200X, C, UNIX, IBM and Mainframe Legacy Systems; experienced in various internal and external products - EDISIM Analyzer, Win runner 7.5, LSOG 2/4/5/6/9 Telecom EDI, Wholesale Business Rules, WISOR, and PGP.

Contributed to implementation of notable Verizon products as a part of VPS team

FiOS Digital Voice (FDV) for Consumers, FTTP, FTTP SIP, VMS products for VPS customers

Analysis of requirements and Integration of Trouble Admin Web Services (tML/TA)

Gathering, Understanding and Documenting Requirements

Requirement Analysis, Design of Test Data Management System (TDMS) and Test data procurement system (TDPS).

Developed processes for Wholesale Test and Trouble tracking System.

Trained a team from external Vendor Companies (WISOR and Excellacom).

Performed Black Box, White Box, System, Security, End to End Regression and Integration Testing for internal EDI, Web Services and web based Ordering/preordering applications and trouble admin products.

Wholesale Integration (WIT):

EDI Order/Pre-order Test Deck development and testing for CLEC Releases.

Web and EDI Regression deck development and testing.

Redundancy eliminated enhanced integration testing efficiency by 100%.

Performed Regression Testing using Win runner, QTP automation tool. QC and Wisor


Integration System Tester, Jan 2003 – Mar 2004

Project: Local Wholesale Service

Environment: Client server environment with HP, Sun Solaris 2.5, Oracle database

Involved in creating high level test plans and individual scenario testcases.

Executed Test Scenarios and opened several critical Correction requests, Modification requests on the software and the requirements.

Responsible for validating EDI before it is sent out to the trading partners checked the requirements to make sure the 850,855,865 transitions are all accurate.

Tested IBICS a GUI Application for order entry and ECIP3 server which is an order processing system. Tested order & Pre-order processing for several markets.

Performed performance testing, look and feel testing, boundary testing, link testing of the RTS, web application, in test environment.

Performed UAT testing of RTS, Regression Testing system, web base & UNIX base Automation tool, created baseline scripts & wrote test cases while executing the scripts.

Queried the Oracle database to check data integrity.

Education & Credentials

Bachelor of Arts, University of Osmania, Hyderabad, India

Certified Tester, Foundation Level (CTFL): Online Course

Advanced Software Security Testing - Tools and Techniques – online Certificate course

Virtual Agile Team Training (VATT) for VES – WebEx classroom Training.

Technology Skills

MS Office, Outlook, Lotus Notes

Oracle, SQL Server, MS Access

Visual Basic


HP Quality Center

Quick Test Pro (QTP)

Internet Explorer, Netscape, Google


WinRunner, LoadRunner

Century Gateway, Wisor

HTML, tML, XML, WebServices

Telecom EDI LSOG 2/4/5,6,9 GENTRAN

References: Available on Request

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