Technical Support Data Entry

SHEILA B. WRIGHT

***** ********* ***, ***** ** 20832

202-***-**** ac4ewz@r.postjobfree.com

Professional Profile

Highly dependable and enthusiastic IT professional that possesses 25 plus years of experience. I am a team player and highly dedicated to producing quality products and efficiently resolving project issues. My years of experience encompass a wide variety of skills which allows me the ability to enhance any teams’ ability to deliver a solid, reliable product.

Experience

NFF COBOL/FOCUS - System Developer/Analyst August 2017 – Present

Ms. Wright is working on a contract support the Washington Suburban Sanitary Commission (WSSC). Ms. Wright provides multiple levels of support on their mainframe systems. Her responsibilities include:

Creates/modifies batch programs in COBOL/IDMS Logical Record Facility (LRF)

Performs data analysis and data modification of data files

Modification of JCL

Ensure that Personally Identifiable Information (PII) is not being compromised

CSRA COBOL System Developer/Analyst March 2016 – August 2017 (Public Trust Security Clearance)

Ms. Wright worked on a Federal Emergency Management Agency (FEMA) contract providing multiple levels of support on the National Flood Insurance Program (NFIP) – Legacy Software System (NFIP-LSS). Her responsibilities include:

Lead development team for the successful data validation efforts for the transition of the mainframe platform as well as the analysis and resolution of Operation Support Requests (OSR)

Modify JCL (Job Control Language) for release changes

Conducted unit testing of batch jobs for release readiness

Perform Peer Reviews for accuracy of new/modified COBOL/Focus programs to ensure business rules are reflected correctly

Created Program Design Documents (PDD’s) for existing COBOL/Focus programs

Participate in the weekly meetings of the transferring of data from one mainframe platform to new platform and team meetings

Ensure that Personally Identifiable Information (PII) is not being compromised

Camber Corporation Senior Programmer/Analyst April 2014 – March 2016 (Public Trust Security Clearance)

Ms. Wright worked on a United States Citizenship and Immigration Service (USCIS) contract providing multiple levels of support on two of their mainframe systems using Agile Methodology. Her responsibilities included:

Agile team facilitator for daily standup meetings, backlog grooming sessions, retrospectives, user demo’s and maintained team documents (Kanban boards/Cumulative Flow Diagrams/Workflow and Backlog Spreadsheets)

Created User Stories, Acceptance Criteria and Acceptance Test Criteria

Modified/created batch programs (IDMS/COBOL), on-line dialogs (ADS/O) and JCL

Gathered Requirements / performed system analysis to ensure business requirements are coded to meet the specified needs

Resolved system/data problems reported by users (Help Desk Tickets/ Remedy Tracking System)

Production Support

Ensure that Personally Identifiable Information (PII) is not being compromised

Created/Modified system design documents, program design and user demo sheets

Avaya Government Solutions Senior Member of the Technical Staff August 1999 – March 2014 (Public Trust Security Clearance)

Ms. Wright provided technical support as a developer/analyst to the United States Citizenship and Immigration Service (USCIS) contract on multiple mainframe systems. Her responsibilities included:

Modified batch programs (IDMS/COBOL), on-line dialogs (ADS/O), and JCL streams for release specific tasks as well as Adhoc requests.

Performed system analysis to ensure business rules/requirements are coded to meet the business needs

Resolved system/data problems reported by users (Help Desk Tickets/ Remedy Tracking System)

Lead on decommissioning of a mainframe system

Created/modified program design documents (CMMi specifications)

Unit testing

Creation of System Change Requests (SCR's) in PVCS Tracker

Production Support

Ensure that Personally Identifiable Information (PII) is not being compromised

Supervised junior programmers (work assignments)

Gather system requirements

Xpress Solutions, Inc Programmer/Analyst August 1997 – August 1999 (Public Trust Security Clearnace)

Ms. Wright provided technical support as a developer/analyst to multiple contracts for Y2k Conversion. Her responsibilities included: analysis of current IDMS/COBOL and Culprit batch jobs to determine the changes required, testing batch programs and modified JCL streams, build test data for team members for compliance testing, provided supervision to other team members to ensure that the proper data was identified and built for cycle test runs, designed/coded and tested EasyTrieve programs, monitor workload for all team members, participated in meetings with customer to report status of team. Ensure that Personally Identifiable Information (PII) is not being compromised

Electronic Data Systems (EDS) Programmer/Analyst November 1994 – August 1997 (Public Trust Security Clearance)

Ms. Wright provided technical support as a developer/analyst to the United States Citizenship and Immigration Service (USCIS) contract on multiple systems. Her responsibilities included creating Adhoc extracts/reports, and modify existing batch programs for new requirements (IDMS/COBOL)

Computer Data Systems, Inc (CDSI) Programmer/Analyst September 1988 – November 1994

Ms. Wright provided technical support to the United States Citizenship and Immigration Service (USCIS) contract and to the General Accounting Office (GAO). During her time on these contracts she started off as a data entry specialist and worked her way up to a programmer/analyst. Her responsibilities included coding in IDMS/COBOL and dBASE III Plus, analysis of systems, creation of documentation (User’s Manual’s, Requirement Documents, Test Plans), participating in meeting with customers and performing training classes

Data Entry Specialist November 1987 – August 1988

Corporate Information Systems, Inc

Ms. Wright provided support to the United States Steel Corporation with administrative duties and technical support. She coded an inventory tracking system using dBASE III Plus, maintained their safety system and updated the Safe Job Procedures as well as providing user training.

Skills

Software: IDMS/COBOL,IDMS LRF/COBOL, ADS/O, JCL, IBM Utilities, CA-Endeavor, Microsoft Office Products (Word, Excel, Power Point, Visio), dBASE III Plus, Foxbase, Sharepoint,

IBM 360, 370 and 4341 mainframes

Education

Allegheny Community College, Pittsburgh, PA…1/81 – 5/81

California State University of Pennsylvania, California, PA…9/81 – 5/82

Median School Of Allied Health Careers, Pittsburgh, PA…1984 Certificate Medical Assistant

ICM School Of Business, Pittsburgh, PA…1988 Certificate Computer Programming

Awards

CSRA Merit Award 12/2016

Clearance

None at this time

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