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Customer Service Data Entry

Atlanta, Georgia, United States
12.00 per hr
February 09, 2018

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Mary E. Jones

**** ***** **** ***

Doraville, GA 30340

Home: 404-***-****, Cell: 954-***-****



Exceptional interpersonal communication & organizational skills

Strong knowledge in processes for providing customer and personal services

Highly proficient in computers and programs including Word, Excel and Outlook

Ability to resolve time sensitive issues promptly and efficiently

Excellent oral & written communication


Axis/Jack Cooper Logistics, Atlanta GA

Data Entry Specialist/Customer Service Rep. 2011 – 2017

Inbound and Outbound Calls

Provided timely customer service regarding inquiries and orders

Accurately documented new order information in a timely manner to ensure transport needs were met

Monitored and recorded shipment status

Documented and filed new carrier service agreements, filed delivery receipts

Verified correct account numbers and billing rates for orders

ETI/Finco Financial Services, Coral Springs, FL

Data Entry/Customer Service Rep. 2007-2010

Opened and distributed mail to various departments

Entered customers payments into automated tracking and billing system

Entered cancellation checks and overpayments

Entered new contracts from various agents

Verified all data entered for accuracy

Encoded payments for Bank Deposit in a timely manner.

1st NLC Financial Corporation, Boca Raton, FL

Vendor Compliance Specialist, 2004-2007

Received and approved Broker Contracts

Received and approved Title and Escrow Company Contracts

Verified License and Insurance

Performed detailed background checks on all potential clients

Entered all approved clients and implemented account closings and management

Evaluated financial statements to determine credit worthiness and took steps towards rick mitigation factors as necessary.

Professional Education

Wheeler County High School

Diploma 1979

~Magna Cum Laude~

West Georgia College



*References are available upon request

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