Mary E. Jones
Doraville, GA 30340
Home: 404-***-****, Cell: 954-***-****
Email: ac4evb@r.postjobfree.com
SKILLS & ABILITIES
Exceptional interpersonal communication & organizational skills
Strong knowledge in processes for providing customer and personal services
Highly proficient in computers and programs including Word, Excel and Outlook
Ability to resolve time sensitive issues promptly and efficiently
Excellent oral & written communication
PROFESSIONAL HISTORY
Axis/Jack Cooper Logistics, Atlanta GA
Data Entry Specialist/Customer Service Rep. 2011 – 2017
Inbound and Outbound Calls
Provided timely customer service regarding inquiries and orders
Accurately documented new order information in a timely manner to ensure transport needs were met
Monitored and recorded shipment status
Documented and filed new carrier service agreements, filed delivery receipts
Verified correct account numbers and billing rates for orders
ETI/Finco Financial Services, Coral Springs, FL
Data Entry/Customer Service Rep. 2007-2010
Opened and distributed mail to various departments
Entered customers payments into automated tracking and billing system
Entered cancellation checks and overpayments
Entered new contracts from various agents
Verified all data entered for accuracy
Encoded payments for Bank Deposit in a timely manner.
1st NLC Financial Corporation, Boca Raton, FL
Vendor Compliance Specialist, 2004-2007
Received and approved Broker Contracts
Received and approved Title and Escrow Company Contracts
Verified License and Insurance
Performed detailed background checks on all potential clients
Entered all approved clients and implemented account closings and management
Evaluated financial statements to determine credit worthiness and took steps towards rick mitigation factors as necessary.
Professional Education
Wheeler County High School
Diploma 1979
~Magna Cum Laude~
West Georgia College
1979-1981
References
*References are available upon request