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Network Administrator

Wilmington, Delaware, 19808, United States
February 09, 2018

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****-** ******** ****, **********, DE 19808



Idemia - Exton, PA [Aug 2017 – Present]

Network Administrator

Maintain and keep up network and local backup solutions and tape libraries

Monitor Intrusion detection system for any suspicious activity and reported weekly to manager

Support for over 500 users

Assist users with office 365 and skype for business migrations

Assist with running cables and new network lines for new Polycom VOIP service

Make sure all servers are patched and up to date

Assisted in setup of new shared file server using DFS in order to restrict access

Use SCCM to push out software of do machine images

HOSTING.COM - Newark, DE [Aug 2015 – June 2017]

Support Administrator

Worked closely with internal teams on customer impacting issues and escalate when appropriate.

Setup high availability configurations and troubleshot them.

Assisted with customer issues regarding apache configurations

Utilized VMware in order to build out environments for customers.

Troubleshot Smarter Mail, CF mail and assist with office365 migrations

Troubleshot SRX/SSG Firewalls & customized rules, and set up VPN's.

Linux and Windows server administration and troubleshooting

Utilized Science Logic to monitor customer’s environments and servers.

Backed-up and restored customer data using CommVault Backup & Righteous Backup Manager.

AstraZeneca - Wilmington, DE [June 2015 – Aug 2015]

Level 2 Help Desk Analyst (Contract)

Provided phone support for all deployment/refresh issues that occur within the support period.

Responsible for advanced troubleshooting for laptops, IPad hardware and software issues with Office365

Provided proactive support to users related to data plan consumption, application installations, and other items.

Assisted users who had issues logging in because of locked AD accounts

Utilized Service Now Ticketing system to create, track and monitor all customer issues.

Brooklyn Children’s Museum - Brooklyn, NY [Sep 2010 – Mar 2015]

Senior Network Administrator – [Mar 2014 – Mar 2015]

Maintained, designed and upgraded the museums technology infrastructure

Created and enforce email and electronic policies

Assisted with any issues with Avaya telephone systems

Managed Exchange Server 2008

Assisted in Security Data and Telephony Infrastructure and Upkeep

Responsible for the integration and implementation of long-term technology projects

Managed a support team of three

Created new shared folders for company file server and set up access levels for each department

Brooklyn Children’s Museum - Brooklyn, NY

Junior Network Administrator – [Sep 2010 – Mar 2014]

Provided help desk and network support for over 120 users using Ticketing system

Monitored files server, print Server, and network for security flaws

Supported Windows/ Mac Desktop and software installation for users and administrators

Supported and participated in the setup of new phone system by Avaya

Set up and manage user accounts in Active Directory


OS: Windows ME, XP, 95, 98, 2000, Vista, Windows 7, 2000 Server, 2003 Server, 2008 Server,

Server 2012, Server 2016, Leopard, Mac OS, 9x, 10, SAP, CentOS, Red Hat, Kali Linux, Fedora

Software: Microsoft Office Suite 2007, 2010, 2013 and 2016, Web research, Norton Ghost, Computer

Updates, Ad-Aware, Anti-Spyware, Norton, Bit Defender, Active Directory Administration, McAfee and Carbon Copy Cloner, Constant Contact, Galaxy POS, Word Press, HTML, VMware, osTicket Ticketing System, Service Now Ticketing, Office 365 Administration and migration, Exchange Email Migration, Smarter Mail, SSG Firewall, SRX Firewall, CommVault Backup, Putty, Spark, Oracle Service Cloud (Right Now Ticketing System), Amazon AWS, Microsoft Azure, Symantec Endpoint Protection, VPN, Load Balancers, ColdFusion, Oracle Private Cloud Appliance

Hardware: Partitioning and formatting of hard drives, Installing of peripheral devices. Uninstalling, Installing,

Configuring of hardware and software. Upgrade R.A.M, Hard drive, BIOS, POS Systems, Avaya


Networking: Peer-to-peer network, switches, hubs, routers, wireless routers, ftp, and remote desktop, cabling


NPower NY- Technology Service Corps, Brooklyn, NY 07/2012-01/2013

Cisco Network Academy IT Essentials

22-week intensive training program in computer Fundamentals, networks, Internet and Microsoft office applications

A+ Certified Technician

MERCY College, Manhattan, NY 09/2011-08/2015

Major: Cyber Security; Computer Science (part time online)

Bachelor’s Degree

Coursework includes but not limited to: Connectivity and Networking, C+ programming, Logic and Design

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