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Web Software Developer

Raleigh, North Carolina, United States
February 09, 2018

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Andre Mitchell Stevens



Languages: C# • Java • HTML5/CSS3 • SQL • WPF • C++ • JavaScript • jQuery Software: Visual Studio 2017/2015/2013 • Netbeans • Eclipse • TortoiseSVN • Service Now • PDSM Ticketing System • Remedy Ticketing System • Microsoft Office: Word • Excel • PowerPoint • Publisher

Databases: Microsoft SQL Server

Operating Systems: Windows 10/7 • Linux

Microsoft Office 2010/2013/2016: Word • Excel • PowerPoint • Publisher • Outlook Object-oriented programming • SQL queries • Able to conduct research and document findings

• Use of analytical problem solving skills • Provide production support • Good trouble shooting skills • Excellent written/oral communication skills • Patient • Diligent • Follow-through • Passion for coding


MacVector Inc Cary NC

Software Developer 9/2017 – 11/2017

Technologies Used: C++ • C# • WPF • Visual Studio 2017 • TortoiseSVN

Managed the replication of dialogs from the Macintosh platform onto Windows using Windows Presentation Foundation (WPF)

Handled the translation and coding of underlying code for controls using C++, ref classes and CLR programming technologies according to specifications

Administered shared code repositories using version control HCL America Raleigh NC

Technical Help Desk Support 11/2013 – 9/2017

Technologies Used: Service Now • PDSM Ticketing System • PDSM Ticketing System • Microsoft Office: Word • PowerPoint • Excel • Microsoft Outlook/Exchange

Researched issues on various computer systems and databases to resolve complaints and answer inquiries

Improved job productivity by providing IT support to company personnel

Managed customer complaints with strong verbal and negotiation skills

Improved customer satisfaction by displaying courtesy and good interpersonal skills

Built and maintained successful relationships with advanced technical teams

Maintained composure and patience in the face of difficult customer situations

Trained new and existing employees and explained protocols clearly and efficiently Page 1 of 4

Andre Mitchell Stevens

Email: LinkedIn: Electron-Age Technologies Raleigh NC

Software Development Consultant 6/2013 – 11/2013

Technologies Used: C# • ASP.NET • HTML5/CSS3 • SQL • JavaScript • jQuery • Visual Studio 2013/2015

Modified existing software to correct errors, and to improve its performance

Analyzed user needs and software requirements to determine best design within time and cost constraints

Consulted with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces

Store, retrieve, and manipulate data for to meet requirements

Design, develop and modify software

Provided consulting on computer technology and coding

Designed and built portfolio website

Cicero Inc Raleigh NC

Software Developer 5/2012 – 6/2013

Technologies Used: C# • ASP.NET • SQL • XML • Visual Studio 2015

Collaborated with product and engineering team members to conceptualize and develop new software product concepts

Coordinated with QA testers for end-to-end unit testing and post-production testing

Created proof-of-concept prototype applications for demonstration and evaluation purposes

Modified, expanded and uploaded existing software programs

Researched and analyzed requirements and used systematic approaches to implement and document tasks

Delhaize America LLC 2/2012 – 5/2012

Help Desk Analyst Salisbury NC

Technologies Used: Active Directory • Cisco • Microsoft Office: Word • Microsoft Outlook/Exchange

Provided customer satisfaction by providing friendly customer support regarding computer hardware and software operations

Added value to the organization by conducting computer diagnostics to investigate and resolve problems

Supplied research and documentation on cases as needed

Implemented escalation procedures on cases when necessary

Provided troubleshooting assistance and worked with third party service providers to Page 2 of 4

Andre Mitchell Stevens

Email: LinkedIn: facilitate repairs, which improved efficiency of the organization Self Employed 11/2011 – 2/2012

Software Development Consultant Winston-Salem, NC

Technologies Used: C# • ASP.NET • SQL Server • Visual Studio 2013/2015

Provided consultation and support to local clients for small application projects

Assisted developers with coding questions

Participated in coding challenges, designing and developing small applicatons

Assisted developers with Winform and Webform utility applications Lowes Inc. 5/2011 – 11/2011

Help Desk Analyst Wilkesboro, NC

Technologies Used: Active Directory • Cisco • Microsoft Office: Word • Microsoft Outlook/Exchange

Provided timely solutions for all technical issues related to upgrade of computer and network systems.

Followed up on issues as needed, which subsequently contributed to the reduction of backlogged service calls and resulted in higher client satisfaction.

Applied use of Cisco tools to provide proactive support of upgraded systems. Wells Fargo 1/2011 – 5/2011

Help Desk Support Winston-Salem, NC

Technologies Used: Active Directory • Remedy Ticketing System • TCP/IP • Microsoft Office: Word • Microsoft Outlook/Exchange

Provided consistent and courteous support to address customers' needs.

Assisted users with password resets and lock outs.

Trained customers on the use of secure applications.

Managed call center ticketing to ensure that SLAs were met Sealy Inc. 12/2010– 1/2011

Technical Help Desk Support High Point, NC

Technologies Used: Active Directory • TCP/IP • Microsoft Office: Word • Excel • PowerPoint • Microsoft Outlook/Exchange

Provided desktop, printer, laptop and software support to business clients.

Upgraded desktop and laptop memory.

Re-imaged desktops and laptops to restore applications and configurations.

Provided maintenance and repair of networked printers. Page 3 of 4

Andre Mitchell Stevens

Email: LinkedIn: GeeksOnSite 10/2010 – 2/2011

Computer Technical Support Engineer Winston-Salem, NC Technologies Used: Active Directory • TCP/IP • Windows7/Vista • Microsoft Office: Word • Excel • PowerPoint • Microsoft Outlook/Exchange

Provide consulting and technical support to individual and business customers.

Provided break-fix support to individual customers

Advised clients on the purchase of necessary software and hardware, such as antivirus and security applications.

Replaced and configured hard drives and memory.

Replaced of damaged hard drives and recovered of files. Blue Cross-Blue Shield 9/2010 – 10/2010

Blackberry Migration Specialist Raleigh, NC

Technologies Used: Blackberry Enterprise Server • Active Directory • TCP/IP • Windows7/Vista • Microsoft Office: Word • Excel • PowerPoint • Microsoft Outlook/Exchange

Staged the upgrade of Blackberry devices

Converted devices from GroupWise to Microsoft Exchange e-mail system

Rolled out updated Blackberry devices

Provide training and technical support for upgraded devices PREVIOUS EXPERIENCE

(Prior to 2010)

NYU LANGONE MEDICAL CENTER, New York, NY; Systems/Network Analyst STANDARD CHARTERED BANK, New York, NY; Data Security Administrator STOOCK & STROOCK & LAVAN, New York, NY; Systems Support Coordinator EDUCATION

Bachelor of Science Computer Science Herbert H. Lehman College Bronx NY Certificate of Completion Object Oriented Programming using C++ and Java Columbia University New York NY

Certificate of Completion .NET Framework SetFocus LLC Parsippany NJ Certficate of Completion Android Application Development Udacity Raleigh NC Page 4 of 4

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