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Active Directory Support

Port Chester, New York, 10573, United States
February 09, 2018

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Stephen Chen *** Fourth Avenue Pelham, New York **803

(914) ***-****


Comprehensive experience in IT management, technical associate, administration and systems engineer computer in applications development and computer operations. Network with hands-on infrastructure design, analyze, utilization, maintain, Networking/ WAN/ LAN/ DESKTOP/ HELP DESK environments support. Demonstrated strengths in project management, team building, team player, researching, planning, decision-making and problem solving. Able to develop solutions to meet needs.


Security + (SYO-401) Global Knowledge

Managing Office 365 Identities and Services Global Knowledge

Hyper-V Master Class Windows IT Pro Training

Administering Windows Server 2012 Global Knowledge

HP P4000 Administration and Configuration HP Education Services

Upgrade Exchange 2003/2007/2010, Configuring Managing and

Troubleshooting Microsoft Exchange Server Global Knowledge

ITIL v3 Foundation Certificate Global Knowledge

Supporting MS NT Server4.0 Enterprise Technologies New Horizons Computer Learning Centers

MiniMBA in General Management AT&T School of Business and Technology

Master of Chemical Engineer Manhattan College

Bachelor of Chemical Engineering University of Chinese Culture


Hardware: COMPAQ/HEWLETT PACKARD, DELL, GATEWAY, TOSHIBA, SONY, and, Cabletron Smart Ethernet Switch/Hub, Cisco Switch/Router, 3COM Hub, AT&T Switch/Hub, HP ProCurve Switch and Dells’, SonicWall, Palo Alto and Barracuda.

OS: Windows 2012/2008/2003/2000, Windows7/XP/2000/NT/95/98, Windows 3x, DOS.

Topologies: Ethernet, ATM, Frame Relay, X.25, X.400, X500, Token-Ring, CSU/DSU, DTE/DCE,

Internet/Protocols: TCP/IP, SPX/IPX, NWLINK, NetBIOS, NetBEUI, HOST, LMHOST, OSI, IPX/ODI, LDAP, DOMAIN, DC, AD, FOREST, TREE, OU, GC, DNS, WINS, DHCP, SNMP, MAPI, SMTP, POP, IMAP, NDS, IAS, NPS, RADIUS, T1/T3, RRAS, RAS, Remote Access, DSL, Wireless Access, VMware Server ESX 3.5/4i/5i, VMware Server, VMware Workstation, Novell NetWare 3/4/5.

Backup: ARCserver, Veritas NetBackup/Backup EXEC, SAN, ZIP & JAZ,

Tools/Packages: GHOST, InoculateIT, McAfee & Norton Anti-Virus, pcAnyWhere, SMS, ZEN Works MS Office, Office 95/97/2000/2003/XP/2007/2010/2013/2016/365, Attachmate EXTRA, AS400, REFLECTION, TXEN, Internet Explore 4/5/6/7/8/9/10/11, Netscape, IIS3/4/5/6/7, PROXY, SurfWatch, VPN, Firewall, PPTP, L2TP, PAP, MS-CHAP, MS-CHAP v2, MPPE, EAP-TLS, RADIUS, NPS, Widows Messages, Exchange 4/5/2000/2003/2007/2010/2013/2016, Outlook 97/98/2000/2003/2007/2010/2013/2016/Office 365, GroupWise 5.5, Lotus Notes 4/5x, Citrix MetaFrame1.8, Windows Cluster and Load Balance, Hyper-V.


US Merchant Marine Academy Kings Point, NY 02/10 – 10/16

System Administrator/ Engineer

As part of ungraded team of Windows 2012 Server, upgrading around 276 production Windows 2008 servers to Windows 2012 Servers. Most of the Windows 2012 servers were building new VMs to replace existing roles and function from Window 2008 servers. DC, CA, DNS, DHCP, Exchange servers, SQL, Web applications server.

Working with the Windows Server Operations team on supporting new and existing technologies in the environment. Evaluating current infrastructure, identifying areas for investment and project managing solution development and deployment to completion. Working with Windows Engineering on creating solutions for managing and automating support, testing and release of new technologies into production and training of support personnel. Working with networking team to Monitoring, 2nd and 3rd support, and maintenance servers (Windows Server 2003/2008), routers, and switches connectivity. Working with Service Center to support end users’ issues.

As part of Windows Server operations support team, implement, maintenance, monitoring 26 Hosts, 357 VMs from 2 Dell Blades, HP SAN. Exchange server 2010 DAGs with DR site, working with Windows 2008 R2 and Hyper-V iSCSI VM structure. Configure and deploy Microsoft Windows 2003, 2008 servers and virtual machines. Administer, maintain, upgrade, and manage new VM servers. Responsible for every aspect of the day-to-day operations of the network, data center local area network, servers, computing infrastructure. Perform in the administration and support of Windows 2008 Active Directory including networking, DNS, DHCP, WINS, global catalog servers and group policy.

Working with migration Exchange 2003 to Exchange 2007/2010, Office 365 and maintenance, administrative email box, user account, daily and Cluster Exchange servers and DAG databases. Work close to AD and DNS, GC and makes sure MAPI and Replication networking wit mail data replication with disaster recovery site between DAG databases.

Upgrade and implement switches from Cisco 6500, 4500, 3550, 3750 and HP ProCurve 54xxzl, 82xx, firmware upgrade, VLAN and Privates VLAN reconfiguration coexisting with Cisco switch.

Configure, test, and maintain LAN and WAN equipment and related services. Ensure that system infrastructure, hardware, networks, operating systems, and applications perform to established specifications and provide intended services. Suggest and provide IT solutions to business and management problems.

Maintenance and managing Blade server and San iSCSI Virtual Servers with Left-hand. Identify, diagnose, and resolve network problems. Follow-up and resolve network anomalies. Analyze and resolve faults, ranging from a major system crash to a forgotten password.

Create and maintain comprehensive documentation for all implemented networks. Assist in preparation of proposals and solution presentations.

Oversee and maintenance Windows systems, applications, anti-virus/ anti-spam protections, email, network appliances and authentication administration.

Monitor network usages by Solarwinds, SCCM, Nagios, and Kace; manage daily maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration. Carry out routine preventative measures and implement, maintain and monitor network traffic.

Responsible for installation, configuration, operation, and maintenance of computer systems. Install, support and maintain new server hardware and software projects.

Wireless Network Project: Install and configure Windows Server 2008 with DC, AD, DHCP, DNS CA, and NPS (RADIUS). Deploy Cisco Aironet 1240AG Access Point (25) using MAC address authentication. And using Tropos Metropolitan provides campus wireless connection.

Support and managing Hyper-V ISCSI with SunFin X2200 and PowerEdge M950 Blade servers. Two and four cluster servers load balance application.

DC FSMO Upgraded/Migration Project: Network Infrastructure Domain Controllers upgraded from Windows 2000 to Windows 2003/2008. Install new DC servers AD, DNS, DHCP. Demote DCs, Migration Exchange server from 2000/2003 to 2007/2010 and Office 365,

Implement ITIL concepts and Best Practices.

Landauer Metropolitan Inc Mount Vernon, NY 02/06 – 11/09

Network /System Administrator

Build and install new servers Windows Server 2003/2008 in designated sites, as needed, to support the operation of services and business objectives. Participate in on-call responsibilities, including off-hour server administration and all sites applications and connectivity.

Responsible for the continued install, support, administration and maintenance of the Microsoft Active Directory, Windows NT/2000/2003/2008 Server and Windows NT/98/2000/XP/7 workstation environments. Provide installation, configuration and maintenance support for TCP/IP networks to include VPN and firewalls at multiple sites.

Working with migration Exchange 2003 to Exchange 2007 and maintenance, administrative email box, user account, daily and online backup. Work close to AD and DNS, GC and makes sure replication with disaster recovery site.

Research and apply service packs, hot fixes and security updates to servers. Proficient in HW troubleshooting; including PCs, servers and printers, network equip. Maintains smooth operation of a multi-user computer system, including Local and WAN area networks. Perform server administration functions such as user/group administration, scripting, group policy development and implementation.

Servers’ consolidation and virtualization with VMware Server ESX and VM workstation. Upgraded Cisco Switch 2950, HP ProCurve Switch 4000m, and 4108gl.

Design network for redundancy and high-availability with fail-safe, off-site mirror servers. Provide network strategy, documentation and training to organization and IT department. Train System Administration team to properly maintain network when managers are absent. Configure and maintain the LAN/WAN network devices including proper functioning of the installed anti-virus, VNC, pcAnywhere. Adjust and enforce network and client-side administration, security and usage policies. Ensure local file, print, ftp and web servers are available to local and remote users.

Install/upgrade/build/configure Dell servers and workstation PowerEdge830, 1800 2400 2650, OptiPlex GX1, 100,240,260,270,280,620,745. Configure and maintain server hardware, Windows Operating Systems and applications. Maintain Active Directory, DNS, WINS, RRAS and other essential Windows services. Maintain Cisco PIX firewall rules and regular security sweeps for new vulnerabilities. Ensure PIX site-to-site VPNs with all offices are online 24/7. Update firewall firmware as needed.

Proficient in client / server network application deployment, support, and troubleshooting Active Directory configuration, management, troubleshooting Competent in group policy management and implementation for locking down workstations and servers and securing the Windows domain environment Server configuration, support, troubleshooting, maintenance. Manage servers, including e-mail, printer, and backup servers and their associated operating systems and software. DSL/ Cable Modem/ Router / Firewall CISCO PIX 501 configuration and support.

Design implement, and maintain Local and Wide area Network hardware and software in Windows NT/2000/XP/2003 environment. Implement standards, policies and procedures to facilitate management, functionality and security of the network. Maintain, enhance and support network services. Monitor, analyze, and optimize network performance.

Diam USA Yonkers, New York 03/05 to 11/05

Network Manager/Administrator

Implementing and optimize network topologies and site configurations. Plan installations, transitions, & cutovers of network components and capabilities. May review existing network designs and capabilities with the goal of making refinements, reducing operating overhead, enhancing network throughput, & improving current network topologies. Maintaining Active Directory user accounts, Group policy object, network folder security, and server hardware and software. Proven network knowledge (WAN, LAN, Firewall, DNS, WINS) and protocol knowledge (TCPIP), Internet Explorer, Norton Anti-Virus, Personal Firewalls, and PC Remote Access configurations.

Doing LAN/WAN/WIRELESS network design/engineering and monitoring, servers, messaging, and escalated desktop support. Maintain Windows NT/2000/2003 servers and support WAN/LAN infrastructure. Understand messaging design principles, support MS Exchange and Active Directory administration.

Maintaining, monitoring and enhancing the local area network and remote accessibility systems, based primarily on the Microsoft platform. Provide online Windows 2002/2003 and Exchange 5.5/2000/2003 network supports, including installing, configuring, customizing, integrating, & troubleshooting Windows NT/2000 in a heterogeneous, multi-server corporate enterprise environment. Clustering and citrix server installation, configuration, supporting, and troubleshooting.

Setup / maintain / monitor servers and backup system. Manage and maintain Windows 2000/2003 backup jobs and Windows 2000/2003 schedule tasks. Perform system recoveries. Maintain existing global Cisco infrastructure and enterprise architecture. Work with IS management to plan and improve network design with growth and change of company, knowledge of firewalls, interoperability of network devices, and internet connectivity is necessary.

Purchase and configure new servers and desktop and rebuild servers/desktop and configurations to reflect changes with windows update and patches. Proficient in supporting Microsoft Windows NT/2000/2003 operating systems and domain environments. Monitor all network devices from switches/routers to servers and desktop. Maintain monitoring tools and ensure all sites are up to date with monitoring information. Identify and mitigate security risks; work with management to improve technologies; must stay on top of latest issues and technologies.

Ability to implement and maintain remote services. Troubleshoot and resolve system issues. Proactively support and maintain Microsoft 2000/2003 servers systems, hardware, Operating System and Domains, in remote/core offices and hosting co-locations constantly work to improve existing system designs and bring new technology ideas to the table. Ability to identify need for and write documentation.

Supporting customers utilizing a multitude of solutions. They include Windows 2000/XP/2003, NT, 9x, 3.1, DOS, Limited Macintosh support, Cisco routers, CSU/DSU, Cisco Catalyst, Cisco PIX, VPN, RAS, TCP/IP, IBM, HP/Compaq, Dell, RAID, SCSI, DLT, HP JetDirect, Veritas Backup Exec, Exchange 5.x/2000/2003, IIS, Terminal Servers, VNC, Symantec security firewall, Scanmail, Norton/Symantec Corporate Edition, and Blackberry Enterprise Server.

Network server’s migration and consolidation. Managing Active directory and Windows Server 2003 Domain controller, DNS configuration and infrastructure planning and deployment.

Developing and implementing Active Directory Services for network domain utilizing Windows 2003 Enterprise Services. Exchange 2003 migration and shared folders and files permission setting. Users, groups’ migration from NT domain to AD domain.

Oversee the network operations. Administrating network, desktop daily support, new servers and pcs and laptops upgrading, configuring, and troubleshooting. Wireless and access point configuring and setting.

Administration of a Windows Active Directory network infrastructure. Assist in network design/engineering/implementation for growth and improvements. Movement and Inventory of servers and desktop computers and peripherals. Troubleshooting of hardware and software problems. Help desk and desktop support.

Con Edison New York, New York 10/03 to 03/05

Information Resources LAN Support/ System Analyst

Performs day-to-day support functions for computer end users. Configures new desktops and laptops. Install software on desktops and servers. Servers build, rebuild, upgrade, security patch, application software, and network conflicts, anti-virus issue. Troubleshoots desktop, server and network problems. Maintains hardware and software inventories. Provides end user support for other Information Technology devices such as printers, scanners, and hand held devices, etc. Analyzes hardware requirements for new systems. Backup Exec 8.6 install, setup, configure, update, and administered regular daily backup and restore. Makes suggestions and decisions on hardware, operating system and network configuration in support of new systems requirements.

Install, configuring, support, maintaining, and troubleshooting of Windows 2000, Windows XP Workstation and Windows 2000 and Windows 2003 Server; of Windows 2000/2003 Terminal Server including configuring and installing applications, maintenance and support; of Blackberry devices and Blackberry Enterprise Server. Supporting and managing servers running Windows Server 2003, Exchange Server 2003, SMS, SQL Server 2000 & 2005, ISA Server 2004, Blackberry Enterprise Server, Web Servers, Active Directory, Veritas, SAN 's, etc. Managing network performance, troubleshooting and resolving complex problems.

Supporting daily administration duties, backup/restores, troubleshooting customer issues via email and phone, designing the growing infrastructure, provisioning servers, implementing upgrades, working with vendors, setup and manage Exchange Server 2003 and Outlook Web Access. administering users and security policies, administer Domain Controllers, maintain and support Active Directory, maintain all servers with correct patches/services packs, network maintenance and backup routines, maintaining network security, upgrading the network and desktop hardware and software, and system documentation, understanding of networking and email concepts (SMTP/mail flow/DNS/MX records/A/PTR ), PC Setup & Configuration, Ghost, Software & Driver Installation, desktop and Server Configuration & Troubleshooting, Active Directory Administration, Windows 2000/2003/XP, MS-Office XP, Blackberry & PDA's, TCP/IP, LAN connectivity.

Monitors overall systems performance and participates leads performance optimization activities. Administered systems for security update and patches. Handling immediate with computer problems such as: Upgrading or setting up computer equipment; Software installation; Share permissions issues; Establishing new users. Is informed of emerging, disaster recovery technologies and gives suggestions to senior management as to the benefits of such technologies.

Performs analysis and system design. Documents, tests, implements and provides on-going support for the applications. Provides highly technical consulting and leadership in identifying and implementing new uses of information technologies, which assist the functional business units in meeting their strategic objectives. Acts as expert technical resource to development staffs in all phases of the development and implementation process.

Tested and evaluated for project planning, scheduling, status reporting and project budgets. Establishes and analyzes staffing requirements within guidelines. Responsible for implementing projects consistent with long-range data processing plans and installation standards.

Works with client management to identify and specify complex business requirements and processes (e.g. diverse development platforms, software, hardware, technologies and tools, etc.). Formulates logical statements of business, scientific and/or engineering requirements. Researches and evaluates alternative solutions and recommends the most efficient and cost effective solution for the systems design considering existing systems, available technology, the capacity and limitations of equipment, operating time and form of desired results.

All problems calls logged into Magic to track the support tickets. Provides 24x7 basis computer supports for Distribution Engineering covering everything from the time PC or device is set up and installed, to investigating and resolving problems with PC or device, to installing additional software on your PC. Provides a number of services in troubleshooting problems with Outlook, Intranet applications, printer problems, and a large number of mainframe and client-server applications. In addition, access PC remotely to document and, in a large number of cases, resolve problems.

The Bank of New York New York, New York 09/01 to 10/03

Network Engineering Support

Provide support for Windows 2000 and 2003 Application servers, problem resolution, change management, 24x7 on-call support for production servers, operations turnover support, server installation and maintenance, and performance and tuning. Provide day-to-day Exchange 2000 E-mail support, product delivery systems support, and mail backup. Understanding of WAN/LAN connectivity, Troubleshoot SMTP issues, supporting Active Directory, Install, maintain Exchange 2000 in a cluster environment, Daily review of logs on exchange/AD infrastructure, documents, installs, tests, implements, monitors and maintains complex systems and applications in the Windows 2000/Windows 2003 and Microsoft Exchange environments. Plans and coordinates W2K/W2K3 software, system tools and hardware installation initiatives.

Working at disaster recovery data center, worked on as a team which built over 500 servers (NT 4.0, 2000, Metaframe, Terminal), rebuilding, installing, recovering, configuring new/existing servers as Compaq ML350/370/570, DL380/G2/G3, DL360/560/580/760, ***,****,1600,2500,5000,6400R and 7000.

Install, configure, maintain standards and support all the servers (NT/2000, Novell, Notes, IIS, SQL, Exchange, Backup, Citrix) and services.

Troubleshoot, administration, and maintaining Novell 4x/5x and NT/2000 multiple platform systems after implementation. Windows 4.0/2000/XP configuration for Lotus Notes 4/5x servers.

Participate in the installation of accepted proposals and integrate the new services into existing environments.

Supervised all data processing operating areas in problem solving. PcAnyWhere host remote configuration and Compaq Insight manager network monitor.

Monitor systems performance such as memory leak and resolve systems problems.

Study all attached functions and analyzes existing procedures to ensure system integrity.

Restoring Compaq servers to new environment (Ghosted server images).

ARCserver and Veritas Backup Exec/Netbackup data backup for multiple servers Novell/NT/Notes. Schedule, monitor, and troubleshoot Backup strategies (Veritas Backup Exec, ARCserver), SAN (Compaq Storage Works MSL5026, Scalar 100 Adic) devices, medias, agent, etc…

Implemented and maintained multiple NT domains using WINS, DNS structure as well as one to many trusted domains. Load Balancing Service Microsoft networking components. Novell NDS administration.

Configuration new Compaq DL380 G2/G3 Servers as well as rack mounting and cabling.

KAWASAKI RAIL CAR, INC Yonkers, New York 12/01 to 01/02

Migration Application Engineer

Windows 2000 rollout project performing desktop and laptop hardware and software upgrade and migration, troubleshooting, installations, and configurations.

Install, configure, troubleshoot and imaging ghosting customizing desktop (Dell Gx400, Dell 6400 server, Compaq Deskpro.) and laptop (IBM ThinkPad, Toshiba Satellite)

BIOS ACPI flash, patch, service package, hot fix, permissions, rights, sharing, data integration, Lotus Notes and Outlook client configuration, Upgrade Windows 95/98/NT to Windows 2000, Office 97 to 2000/XP, As400BPCS client install, connection, troubleshooting, configuration, and supporting desktop application.

Troubleshooting Microsoft Office desktop applications. Supporting multiple platforms including Windows NT, Windows 95/98/2000/XP and Novell. AS400 client, Outlook, GroupWise, and Lotus Notes 4/5.

Administer, configure, troubleshoot and provide problem resolution for applications running in an enterprise infrastructure. Migrate and implemented exchanger server 5.5 to 2000. And Application Integration Administration for Windows desktop.

NT/2000 DLLs, system files, NT files, registries modification BIOS, Service Pack, and patch upgrade.

HRA, City of New York New York, New York 01/01 to 05/01

Site/LAN Administrator

Working in Paperless Office System & Welfare Management System HRA services infrastructure.

The day-to-day LAN activities insure reliable connectivity to the POS application servers, POS/FileNet Sun 3500 database servers, and WMS tuxedo server farm for electronic data collection from WMS and WAN connection.

Providing daily support Windows IIS/MTS Server, WMS DEPCON Server SMS, WINS/DHCP, BDC and local file, print and application servers.

Supporting and maintaining SUN3500 High Availability Database Server, Nortel Networks Switches, WMS ATS, Nortel Router, and POS DSU/CSU Devices.

Provide LAN/Desktop support for Case Management Unit, Automated Finger Imaging, Signature Tablet, WMS Standard/TAD printer, and Scanner.

Providing, troubleshooting and maintaining Distributed Application Server, Parallel Printer Server connection and applications.

Identifying, isolating, troubleshooting, and solving LAN/WAN connectivity and POS/WMS Applications.

Coordinating, administration daily WAN/LAN/Desktop application problems and issues.

Performing daily administrator works and managing A+ and application technicians.

Installation, upgrade Windows NT Server/workstation and new version application software (using SMS), hardware and peripheral devices. Testing applications/programs apply to Windows 2000 server.


Network System Manager

Providing for managing daily research, design, analyze, create problem solving, implement decision support, and development of network infrastructure.

Implement design by overseeing the installation of necessary system hardware and software and its customization to LAN and end-user needed.

Applying principles and techniques of computer science, engineering, science, economical, and mathematical analysis for enterprise network infrastructure.

Preparing project schedule and work break structure;

Creating and maintaining WAN T1/T3 end-user LAN switch/hub connections and applications;

Migrating delivery of servers and end-user workstations OSs/application programs from DOS, Windows, Windows 95, Windows 98, Windows NT, and Windows 2000.

Utilize support, and develop high-speed level enterprise connection from T1/T3, 10/100, and 1 G.

Supporting and maintaining LAN and Regional server applications;

Deploying and maintaining Windows NT operating systems DOMAIN, AD, TREE, FOREST, SITES OU, GC, DDNS, DNS, WINS, DHCP, PROXY, ARCserver; monitoring local and regional servers health and performing high level troubleshooting of network problems

Supporting LAN and remote wireless accesses Access Ports and dial-in services

Installing, maintaining and support LAN servers NT backup using ARCserver

Developing and deploying network servers architecture for 15 Local and 3 Regional sites;

Supporting exchange mail server and intranet web server

Creating and maintaining documentation for local and regional servers configuration

Developing and maintaining Disaster Recovery plans for every local and regional server’s architecture.

METROPLUS HEALTH PLAN New York, New York 12/98 to 05/00

Help Desk Supervisor / Senior Technician

Level 1, 2, 3 Help Desk / LAN daily support and supervision. Utilize the Support Magic and LANDesk software packages to track all support issues from initial contact through resolution.

Generated daily and monthly reports to establish any user or system patterns, hardware of endurance, the level of activity, network traffic, bottleneck, and bandwidth watcher, and response time.

Provide LAN/Desktop support Windows NT, Windows 95/98 workstation.

Servers / workstations hardware/software patch, hot fix, install and upgrade,

Integration, migration, and installation of multi-platform, multi-protocol networks.

NetWare 4x/5x NT Domain multi-platform client32 installation, Groupwise5.5, configuration and supporting.

NDS TREE CONTEXT configuration and administration. Also implement Z.E.N. works utility.

SNA server/gateway/router configuration mainframe terminal emulation TXEN Access.

Confirm, analyze, troubleshoot, and resolve workstation PC’s / Server’s hardware, software, switches, hubs, connectivity, printer, and relate to LAN issues.

MORSE DIESEL INTERNATIONAL, INC New York, New York 09/98 to 12/98

LAN Desktop Support

Windows NT/Windows 95 workstation LAN/Desktop support.

RAS, Tunnel Dial-Up remote installation, configuration and support.

Integration, migration, and installation of multi-platform, multi-protocol networks.

Installation, configuration, and customize PC and Laptop.

Confirm, analyze, troubleshoot, and Resolve PC’s hardware, software, connectivity, printer, and DNS, WINS, Domain and Workgroup issues.

Support and maintain router, hub, jack/patch panel, LAN and WAN.

CHASE MANHATTAN BANK New York, New York 06/98 to 08/98

LAN Administration / Support

Y2K Windows NT Client32 Workstations desktop support.

Using GHOST program creating the different images for Y2K PCs,

Customize and configure PC’s for Y2K PCs.

Customize and configure NT Workstations for rollout using disks and partitions images.

Performance LAN support/administration for Windows NT and NetWare servers,

Desktop applications /connectivity support for Windows NT Workstation, Windows95, Windows 3.1, and Windows for Workgroups.

Confirm, analyze, troubleshoot, and resolve hardware, software, connectivity, and network relating problems.

AT&T White Plains, New York 06/97 to 05/98

Network / Desktop Support, Senior Technical Associate

Working in the Business Services Infrastructure Organization.

Providing daily operation of the Premises and Desktop environments.

PC/LAN Administration, new installations and on-going support server administration and ongoing support,

LAN/WAN network system administration.

Remote diagnostic, memory management.

Windows 95/Windows NT server and workstation desktop support and troubleshooting, network connectivity fault analysis on servers and network configuration and support on vendor software and hardware troubles and product deployments.

Client/Server hardware, network protocol troubleshooting, configuration the DHCP server, IP, WINS, DNS,

GATEWAY, ROUTER, IP address, and with HOST, LMHOST, NetBIOS.

REUTERS Stamford, CT 04/97 to 06/97

Network LAN Technician

Installation, upgrading, configuration and troubleshooting of Fast Ethernet NIC.

Setting DHCP server IP, WINS, DNS and Gateway address for Windows NT workstations.

Support of mixed Novell / NT workstations as well as migrating DOS / Windows 3x to Windows NT.

TEXACO White Plains, New York 01/97 to 04/97

Customer Engineer

Responsible for installation, configuration, reconfiguration and troubleshooting of PC's and Laptops for Windows 95, Windows NT 3.51 and Windows

Contact this candidate