Project Manager Management

KRUPALI PATEL, PMP

** ******** **** ********, ** L6P 1S2 416-***-**** *******.*******@*****.***

Professional Summary

Influential, adaptable, and results-driven Project Manager offering 20+ years of experience leading cross-functional teams in the development and execution of IT infrastructure projects for industry-leading companies. Recognized as a strategic problem solver who quickly recognizes strengths and weaknesses to deliver immediate and long-term improvements. Proven history of overseeing all aspects of project development – from initial strategic planning and negotiations through to execution and evaluation. Confident communicator who builds strong working relationships, translates complex information into meaningful terms, and effectively influences and inspires project stakeholders.

Areas of Expertise

Project & Budget Management

Process Analysis & Improvement

Strategic Planning & Execution

Negotiations & Vendor Relations

Performance Tracking & Reporting

Network & System Administration

Conflict & Change Management

Leadership & Team Building

Multitasking & Prioritization

Technical Skills: Excel (Pivot & Vlookup) Word PowerPoint Windows 95/98/XP Server 2003 Red Hat Linux

Networking & Protocols: Hubs Switches Routers Token Ring TCP/IP DHCP DNS Client & Server Architecture LAN/WAN FTP NetBIOS Firewall Windows Active Directory Group Policy

Professional Experience

Site & Project Manager HP Canada – Markham, ON 2006 to 2016

•Directed 16 staff in the operations of the data center that provided network administration and disaster recovery services to various global clients including Symtech Innovation, Insight Global, and Managed Business Solutions

•Provided around the clock support to customers by being the first point of contact for all escalated technical issues

•Led the development and execution of project plans, monitored progress, and ensured all timelines are achieved

•Accountable for the daily scheduling of employees, ensuring staffing levels are optimized to meet client demand

•Oversaw the administration of the Windows 2003 server for over 40 workstations and 30+ end-users

•Communicated with external support teams and service providers to coordinate the resolution of technical issues

•Monitored server and tape library activities and the back ups for AS400, OS390 and UNIX operations systems

•Installed, maintained, upgrade, and repaired IT assets including all server equipment and workstation hardware

•Maintained network security policies, installed patches and upgrades, and managed backup infrastructure

Key Achievements:

Always met strict client deadlines when addressing disaster recovery and security issues by effectively managing internal team members and external partners to identify and resolve technical issues with minimal disruptions

Received commendations from senior management for achieving a perfect record for internal audits

Streamlined and enhanced daily operations by continuously introducing various process improvements

Owner & Manager Krupa Enterprises – India 1995 to 2006

•Managed 20 employees in the day-to-day operations of three distinct divisions of Krupa Enterprises including a computer sales and repair business, a custom design firm, and an authorized distributor of Unilever products

•Accountable for staff hiring, training, project management, business development, and contract administration

Key Achievement:

Grew the company profits to over $1 million per year through successful team building and business development

Education & Professional Development

IT Service Management Diploma Humber College – Toronto, ON 2016

Diploma in Network Administration CDI College – Toronto, ON 2007

Diploma in Electronic & Communication Engineering Technical Education Board, Gujarat University 1995

Project Management Professional (PMP) Certification PMI 2010

E-Commerce Certification 2001

Oracle with Developer 2000 2000

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