Customer Service Data Entry

KARIMAH ABDUL JABBAR

*** ****** ******, **********, *.C.28081

PHONE# 704-***-****: EMAIL- **********@*****.***

WORK FROM HOME/CUSTOMER SERVICE REPRESENTATIVE

I am submitting my resume to you for review and consideration to provide my services as a customer service representative working from home. I am a retired 60 year old Hospice and Customer Service Advocate. My immediate goal is to provide my services on a contractual basis. I have experience in the fields of Medical/Administration services, Customer Service & Data Information. I believe that you will find I exhibit intelligence, initiative and continuity. I am a very quick learner and pay very close attention to detail. I have over 10 years of experience in this field. I am available to work any shift 1st, 2nd or 3rd in this position. I have listed some of my best qualities below.

SUMMARY

Proficient in mastering and integrating all aspects in an administrative and technical environment.

Demonstrates the ability to work independently, handle simultaneous tasks and meet deadlines.

Posses the ability to adapt to a constantly changing work environment.

Well developed oral and analytical skills.

Mastered MS Office 2007 XP/Vista Operating System, with experience in Word, Excel, Access Data Base, Power Point, Outlook and Intranet/Internet surfing, and Quick Books,

Typing 45-50 wpm and Data Entry at 8,000 to 10,000 ksph.

EMPLOYMENT HISTORY & QUALIFICATIONS

:

09/18/2016-Present United Healthcare/Teletech Inc.

1406 International Blvd.

Concord, N.C. 28032

Patient Care Coordinator/Customer Service Administrative Specialist.

Duties: Insurance Patient Care Customer Service Representative. I assisted members of United Healthcare/AARP Medicare/Medicaid & Prescription Drug Plans with concerns regarding their healthcare plans, billing, payment arrangements, educated patient’s on Health & Wellness, Fall Prevention, yearly Breast and Cancer Colon Screening and Mental & Behavioral Health education. I have experience with the use of Microsoft Office 2010 (Excel, Access and Power Point), Internet Web Browsing and ten key for data entry by touch. (ksph 10,000).

12/2015-11/2016 Precise Healthcare Solutions

707 Garden Walk Drive\

Norcross, Georgia 30336

Mental &Behavioral Health Patient Care Specialist

Duties: Provided one to one counseling to patient’s with behavioral and mental health issues while confined in a hospital setting. Assisted patient’s with moral and spiritual support, in striving to overcoming attempts of suicide, body mutilations, drug/alcohol abuse and physical/mental abuse. I provided assistance to patients with personal hygiene and eating disorders due to their mental instability. Documented all activities while the observing patient.

08/2007- 2012 Vantage Point Staffing

4600 West Village Place, Ste# 3003,

Smyrna, Georgia, 30080

Administrative/Customer Service & Data Entry Specialist

Duties: Receptionist/Security personnel for Georgia Power Company. Purchase order processor for Nsoro, Inc. a telecommunication corporation. Performed data entry daily, created spreadsheets to correspond with orders placed by logistic coordinator, processed purchase orders for telecommunication towers all over the east, mid-west, and west coast. Replied to emails regarding purchase orders to ensure prompt delivery of equipment and all other requests by clients. Prepared presentations and other documents to introduce clients to new products coming in on a consistent basis. Use of Microsoft Office 2003(Excel, Access and Power Point), Internet and ten key for data entry. (ksph 10,000).

02/10/2000-03/15/2007 Allstate Insurance Company

540 North Side Drive Suites 510

Marietta, Georgia. 30068

Customer Service/Data Entry

Receptionist, answered multi phone line, greeted customers, distributed mail, faxing, coping, emailing and internet access on a daily basis. Keep account of sales records for company as well as spreadsheets, ledgers and billing accounts for customers. Resolved issues regarding medical, auto, life insurance and other insurance policies including collections and past due balances for clients. Performed Data Entry on a daily basis. Used Microsoft Office (Word, Excel and Access Data.

8/27/2012-05/19/2014 Crossroads Hospice of Kansas, LLC

11150 Thompson Ave.

Lenexa, Kansas 66219

Duties Include but not limited to: Providing palliative and emotional care to hospice patients and their families. I provided baths, repositioning, peri-care, taking and recording vitals/I&O as needed. Continued to assess patient status and provided post mortem care of the deceased. Also provided ADL care to patients in assisted living facilities with emotional support and understanding the concept of death and dying. I would make sure home/living area was clean and safe for hospice patients, making them as comfortable as possible during their process of decline. I provided emotional/moral support to family members as they deal with the decline of their love one’s. Other duties performed upon request.

05/10/2010-01/18/2012 Grady Memorial Hospital

#1 Trauma Center in Georgia.

80 Jessie Hill drive

Atlanta, Georgia 30303

Duties: (PCT) Work in Staffing Pool as a CNA/Patient Care Technician/ Hospice Healthcare Tech. My responsibilities at Grady Medical Center was to assist Patients under the Charge Staff Nursing care with observing, I&O’s, Vital’s and helping to provide customer service support to families of injured or ill loved ones. I assisted with helping to keep hospice patients comfortable and counseling family members with understanding the onset of dying and how to cope. I assisted RN’s with personal bedside care to patient’s assigned and performed lab, catheterization and IV’s when requested. Also performed wound dressing and served as a tele monitor on the Medical Surgical floor. I performed all vitals, including accuchecks, I/O’s and patient evaluations with documentation input on the New Epic Computer System. I work on all units from ICU to the Burn Unit and performed sitter responsibilities for 10:13 and 1:1 patient’s when requested or a need arises. I have been a faithful employee to the Grady Health Care System. I am experienced in the Mother/Baby Unit and I love working with children. I am AED/CPR/First Aide and BLS recertified as of 7-2015.

Educational/Certifications/Licenses:

High School Dipolma: Southeast Sr.High: 1976,

09/2009-10/22/2009 CNA/PCT Certification/CPR/AED/First Aid,/PCT #’S CN0028896136 &804216 at Mentee professional Medical nursing care Institute. CN0028896136 & PCT#804216. My CNA/BHA License has been renewed by the Georgia state board of nursing as of 04/2016. I currently have certifications in the states of Georgia, Missouri & Kansas for CNA/HHA & Hospice/Palliative Care. From 11/2011-6/2013 I attended Pioneer Community College, Kansas City, Missouri/University of Phoenix online college courses for AA Degree in Healthcare Administration.

I am currently enrolled at American School Of Symptometry (Root Cause Therapeutics.) I have Certifications in Data Entry, Business English and Computer Systems Information. I have intermediate experience in Microsoft Windows 2007– 2010, XP & Vista. Word, Excel, Access Data Base, Power Point, Outlook and Internet Web Browsing. I can type 45 - 50 + Words Per Minute and Ten Key & Data Entry by touch @8,000 - 10,000 ksph.

REFERENCES

Patricia Bryant: Director of Recruitment for Precise Healthcare Solutions:

877-***-****) *****-*******@*****************.***.

Dr. Ajile Anderson Rahman: Retired Dr. of World & American History

770) ***-****.*****-********.******@*****.***

Conord Abdul Haleem : United States Postal Service Supervisor. 704-***-****

***************@*****.***

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