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Kennesaw, GA

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Norcross, GA

**/**** ** **/****

Alpharetta, GA

MEGAN JONES

Summary

Customer-oriented Sales agent who work with customers to find what they want, create solutions and ensure a smooth sales process. I am also a Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Skills

Customer Service Expertise

Sales Expertise

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft Powerpoint

Avaya

Centrix

Multi-tasking

Patience

Attentiveness

passion for selling

Professionalism

Friendly

Can operate independently and part of a team

proven aptitude in problem solving

proficient in product promotion and advertising

Experience

Auto Finance Rep

CarMax Auto Finance

Take incoming phone calls from customers and answer customer questions regarding his/her account. Resolve any customer issues regarding their account, partnering with a supervisor if necessary. Verify customer information on account is correct and update as necessary using computer screens. Advise customers of the status of their account (paid current or past due) by reviewing account information on collections system. Educate customers regarding their account, interest accruals, late fees, credit reporting, payment options and account management options. Influence customers to make payments on the account. Process customer payments via inter-company computer systems. Annotate accounts in inter-company systems to document all interactions with the customer. Process customer correspondence requests and return mail. Understand and adhere to company policies and procedures including collection policies/laws. Work with other departments/personnel where necessary to resolve customer questions/issues. Perform above functions within department expectations/metrics.

Interview Specialist

NAVEX Global

Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters. Answer calls in a timely manner and follow the proper prescribed greeting for all clients while exercising a high degree of good judgment to ensure a caller's needs are met. Ensure all key questions required to establish a report detailing the reporter's experience are captured with extra attention given to ensure quality and accuracy of report details. Actively engage as a positive team member committed to making a difference. Arrive to your scheduled shift on time. Hold all reports in strict confidence, both internally and externally. Assist with special projects and other departmental responsibilities as assigned. Retain schedule flexibility with 24/7 operation that may change from time to time. Demonstrate team attributes, including communication, innovation and customer focus. Demonstrate NAVEX Global's Core Values. Customer Sales/Account Executive

Comcast

1589 Circlestone Drive, Stone Mountain, GA 30088 C: 215-***-**** ac4emf@r.postjobfree.com 2021

Dunwoody, GA, United States

Consult with customers to determine the need for services and products. Promote and sell products/services to both new and existing customers. Educate and assist all customer on their purchase decision and offer products and services that best fit the individuals needs. Stay up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition. Maintain excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner. Demonstrates closing techniques consistently, repeatedly, and in a timely manner. Informed customers of our new products and services. Acted professionally and patiently when addressing negative customer feedbac

Education and Training

BBA: Business

Georgia State University

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