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Delivery Excellence Manager

San Jose, California, United States
February 08, 2018

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IT Services professional with a blended experience in project delivery as well as Software Quality Assurance.

• Overall 18 years of experience

• Development - 5 plus years - Oracle PL/SQL, Power Builder. Working knowledge of Python (numpy, pandas, openpyxl, openCV, matplotlib)

• Project Management - 8 plus years - Initiation, Demand Management, Change Management, Monitoring and Control, Quality/KPI/SLA Management, Stakeholder Management

• Process definition, monitoring and optimization - 10 plus years

• Experience in deploying organizational initiatives, Executed Continuous Improvement Initiatives as Six Sigma Green Belt and Lean Specialist

• Certified Internal Auditor

• CMMI for Dev and Services - Experience as FAR (Functional Area Representative) group member and ATM (Appraisal Team Member) for CMMI

• Leadership reporting – Financials, Metrics Dashboards, Credentials, Projects Health

Educational Qualification:

• Diploma in Business Management [2010]: ICFAI University, Thripura, India (Correspondence)

• B.Tech Mechanical [1994-98] : from S.V.H College of Engineering (Acharya Nagarjuna University), Machilipatnam, Andhra Pradesh, India

Professional Certifications:

• Six Sigma Black Belt from Indian Statistical Institute, Bangalore - 2012

• IT Infrastructure Library [V2 &V3] - 2008

Professional Experience:

• Process Quality Lead, Project Manager, Delivery Excellence Manager – Accenture Solutions Pvt. Ltd, Bangalore: Jun 2010 to Nov 2017

Process Quality Lead for a Client in North America - SLA and OLA Measurement, Analysis, Review with the Stakeholders, Road Map and implementation of Process Performance Improvement Initiatives (Six Sigma and Lean projects); Gap Analysis of Project Management (HP PPM) and Defect Management tools(HP QC), Definition and Roll out of Quality Process and metrics framework for

Testing Center of Excellence.

Project Manager for a Client in North America (Project Management Support Services, Testing and Business Analysis Projects) - Project Initiation, Monitoring and Control, Reviews with the

stakeholders, Project Status Reporting, Demand / Budget / Schedule / Quality Management, Release Management, Change Management.

Delivery Excellence Manager (For ~120 projects spanning ~5000 FTEs) - Roll out of organization’s methodology and initiatives, IT Process Compliance Reviews (methodology / tools), metrics analysis, leadership reporting (Financial, project health, Process Performance, Risks, Issues)

• SQA – Accenture Solutions Pvt. Ltd, Hyderabad: Aug 2007 to Jun2010

Configuration of Dashboards by subject area across applications in Siebel based ITSM tool. SLA, OLA and Customer Satisfaction Monitoring and weekly reporting to stakeholders, Risk/Issue identification through IT Process Compliance Reviews (methodology / tools) and metrics analysis.

• Project Quality Coordinator, SQA – Wipro Technologies, Hyderabad: Sep 2005 to Aug 2007

Static Analysis Tool Run & analysis of results, Build Management (Coordination with Dev & Test Teams and Configuration Manager, Release Notes Preparation, Communication), Defect Monitoring (across SDLC) and Reporting, process compliance reviews

• Developer (Oracle PL/SQL, Power Builder) – Wipro Technologies, Bangalore: Mar 2001 to Sep 2005

Requirements Gathering, Enhancements, Defect Fixes, Weekly and Monthly Reporting, Installation of the client package, Maintenance of the user interface.

• Developer (Oracle) – Winfoware Technologies, Bengaluru: Sep 2000 to Mar 2001

• Contract Engineer (Design) - Helicopter Division, HAL, Bengaluru: Jul 1998 to Sep 2000


Miller Ave, San Jose CA 95129

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