Profile:
IT Services professional with a blended experience in project delivery as well as Software Quality Assurance.
• Overall 18 years of experience
• Development - 5 plus years - Oracle PL/SQL, Power Builder. Working knowledge of Python (numpy, pandas, openpyxl, openCV, matplotlib)
• Project Management - 8 plus years - Initiation, Demand Management, Change Management, Monitoring and Control, Quality/KPI/SLA Management, Stakeholder Management
• Process definition, monitoring and optimization - 10 plus years
• Experience in deploying organizational initiatives, Executed Continuous Improvement Initiatives as Six Sigma Green Belt and Lean Specialist
• Certified Internal Auditor
• CMMI for Dev and Services - Experience as FAR (Functional Area Representative) group member and ATM (Appraisal Team Member) for CMMI
• Leadership reporting – Financials, Metrics Dashboards, Credentials, Projects Health
Educational Qualification:
• Diploma in Business Management [2010]: ICFAI University, Thripura, India (Correspondence)
• B.Tech Mechanical [1994-98] : from S.V.H College of Engineering (Acharya Nagarjuna University), Machilipatnam, Andhra Pradesh, India
Professional Certifications:
• Six Sigma Black Belt from Indian Statistical Institute, Bangalore - 2012
• IT Infrastructure Library [V2 &V3] - 2008
Professional Experience:
• Process Quality Lead, Project Manager, Delivery Excellence Manager – Accenture Solutions Pvt. Ltd, Bangalore: Jun 2010 to Nov 2017
Process Quality Lead for a Client in North America - SLA and OLA Measurement, Analysis, Review with the Stakeholders, Road Map and implementation of Process Performance Improvement Initiatives (Six Sigma and Lean projects); Gap Analysis of Project Management (HP PPM) and Defect Management tools(HP QC), Definition and Roll out of Quality Process and metrics framework for
Testing Center of Excellence.
Project Manager for a Client in North America (Project Management Support Services, Testing and Business Analysis Projects) - Project Initiation, Monitoring and Control, Reviews with the
stakeholders, Project Status Reporting, Demand / Budget / Schedule / Quality Management, Release Management, Change Management.
Delivery Excellence Manager (For ~120 projects spanning ~5000 FTEs) - Roll out of organization’s methodology and initiatives, IT Process Compliance Reviews (methodology / tools), metrics analysis, leadership reporting (Financial, project health, Process Performance, Risks, Issues)
• SQA – Accenture Solutions Pvt. Ltd, Hyderabad: Aug 2007 to Jun2010
Configuration of Dashboards by subject area across applications in Siebel based ITSM tool. SLA, OLA and Customer Satisfaction Monitoring and weekly reporting to stakeholders, Risk/Issue identification through IT Process Compliance Reviews (methodology / tools) and metrics analysis.
• Project Quality Coordinator, SQA – Wipro Technologies, Hyderabad: Sep 2005 to Aug 2007
Static Analysis Tool Run & analysis of results, Build Management (Coordination with Dev & Test Teams and Configuration Manager, Release Notes Preparation, Communication), Defect Monitoring (across SDLC) and Reporting, process compliance reviews
• Developer (Oracle PL/SQL, Power Builder) – Wipro Technologies, Bangalore: Mar 2001 to Sep 2005
Requirements Gathering, Enhancements, Defect Fixes, Weekly and Monthly Reporting, Installation of the client package, Maintenance of the user interface.
• Developer (Oracle) – Winfoware Technologies, Bengaluru: Sep 2000 to Mar 2001
• Contract Engineer (Design) - Helicopter Division, HAL, Bengaluru: Jul 1998 to Sep 2000
Address:
Miller Ave, San Jose CA 95129