CHARLENE MAE A. PANGAN

#**** ******* **. ****** **** 1630 C: 091******** ac4el6@r.postjobfree.com PROFESSIONAL SUMMARY

Interacted with guests on a daily basis, handling all aspects of guest relations and attending to all guest questions and concerns in a timely and professional manner. Soft spoken with welcoming attitude towards the guests with prompt, friendly service and high energy background in serving food and beverage. WORK HISTORY

Hostess 03/2017 up to Present

Highstreet Café - Shangri-La Hotel and Resorts – 30th Street, corner 5th Avenue, Bonifacio Global City, Taguig, 1634 Metro Manila, Philippines,

Greet every guest that arrives, welcome them as they enter the restaurant and give them a seat. Responsible for answering calls for inquiries, booking reservations and arranging tables for big groups.

Barista 08/2015 to 08/2016

Figaro Coffee Company – Lucao District, Dagupan City Preparing and serving a variety of drinks. Monitoring stocks, maintaining the cleanliness of the bar and cleaning the tools and equipment’s.

Waitress 05/2014 to 08/2015

Le Chef at the Manor Hotel. – Camp John Hay, Loakan Rd. Baguio City I am a banquet server that works for a big catering events and banquets, serving every table at the same time from tens to hundreds even thousands of people at a function. Carry trays, keeping the glasses filled, removing each rounds of plates, anticipating their needs and cleaning up at the events conclusion one’s it is done.

EDUCATION

Bachelor of Science: Hotel and Restaurant Management, 2014 Colegio de Dagupan – Arellano Street, Dagupan City, Pangasinan ACCOMPLISHMENTS

NCII in Bartending 06/24/2015

Manila Montessori College International – A.B Fernandez Ave., Corner Rizal Street, Dagupan City Basic Training 02/16/2016

Far East Maritime Foundation Inc. – Brgy. Cayanga, San Fabian, Pangasinan REFERENCES

Jerome Iting

F&B Assistant Director - Carlton Palace Dubai

*Former Restaurant Manager at High Street Café, Shangri-La at the Fort Manila. Kevin Paolo Hernandez

Service Manager – High Street Café, Shangri-La at the Fort Manila April Castillo

Head Hostess - High Street Café, Shangri-La at the Fort Manila