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Project Manager Technical Support

Palm Harbor, Florida, United States
February 08, 2018

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Franklin D. Orellana

*** ********* ****. *** ****

Palm Harbor, FL 34684,

Phone: 727-***-****


DBA 2016 - 2019, Doctor of Business Administration, Project Management specialization. Northcentral University (Anticipated completion, 2019), Scottsdale, Arizona.

MBA 2015. Master of Business Administration, International Business. American InterContinental University, Hoffman Estates, IL.

MIT 2008. Master of Information Technology, Internet Security. American InterContinental University, Hoffman Estates, IL.

BS 2004. Bachelor of Science degree in Computer Engineering program, Espiritu Santo University (UEES), Guayaquil-Ecuador. U.S. accreditation equivalency.

BA 2002. Computer Analysis System, Espiritu Santo University (UEES), Guayaquil-Ecuador, U.S. accreditation equivalency.



284 Katherine Blvd. Palm Harbor, FL 34684

T 727-***-****

Project Manager – Project discovery and planning: Guide work from client needs and idea to goals and delivery. Pull together team leaders and account staff to research and define new products and budget. Build and delegate work plans, communicating progress to account executives.

Set clear expectations and goals for project teams. Track progress against timeline, milestones and budget, revise as needed.

Teaching and training client personnel: Information Systems, Introduction to Information Security, Internet Strategies, Marketing Strategies, Social Media, and e-business, and Object-Oriented Application Development classes.

2016 – Present. Espiritu Santo University (UEES).

Guayaquil – Ecuador.

T 593-*-***-****

Associate Professor. Teaching graduate classes. MBA program. School of Technology.

2011 – Present. American Public University System (APUS)

P.O. Box 947, Charles Town, WV 25414

T 304-***-****

Adjunct Faculty online. Teaching Business courses.

2010 – 2017. California University of Business and Technology

2440 S Hacienda Blvd # 131, Hacienda Heights, CA 91745

T 626-***-****

Adjunct Faculty online. Teaching IT and Business courses.

2009 – 2015. Grantham University.

7200 NW 86th Street, Kansas City, MO, 64153

T 816-***-****

Adjunct Faculty online - Teaching IT and Business courses.


2007 – Present. JDTMANAGEMENT/EDUCATION CONSULTANTS, Project Manager. Consulting of various solutions-focused, team oriented Technical Support Analysis with broad-based experience and hands-on skill in the successful implementation of highly effective IT operations and the cost-effective management of innovative customer strategies for Internet market and e-business solutions. Proven ability to successfully analyze an organization's critical functional requirements, conduct e-business marketing gap analysis, identify deficiencies and process improvement opportunities, and develop innovative solutions for increasing Internet presences. Extensive quality management experience leading companies towards improved productivity, a broad understanding of computer hardware and software solutions for social media presence through Internet marketing strategies.

2005– 2007. THE PERMANENT COMMISSION FOR THE SOUTH PACIFIC (CPPS), NETWORK ENGINEER. Guayaquil, Ecuador. Computer Area Manager, successfully completed design and implementation of several small and mid-size projects, including web based projects for marketing presence. Computer Area Manager, Perform the evaluation, planning, development, deployment and ongoing use of the entire network infrastructure allowing company to implement strategic marketing plans. Analysis and evaluation of current Company Web Page designed and built all the Web Site structure and implemented web site securities to ensure safe marketing efforts. Participated in quality assurance management system development allowing statistical analysis of process data throughout the company.

2003 – 2004. DIRECTION OF COMPANIES OF THE NAVY (DIRARMINC S.A), PROJECT MANAGER, Guayaquil, Ecuador. Analyst of Computer Projects, Provided functional requirements elicitation, documentation, and requirements analysis. Conduct analysis, design and programming for the integration of key company infrastructure applications, including high-level customer care, training, and technical support.

1995-1998. CITRIC SODA COMPANY, IT ASSISTANT – PROGRAMMER. Guayaquil, Ecuador. Multi-lingual marketing, accounting, payroll and HR system. Multi-lingual inventory support and order processing system. Performed Guayaquil Financial requirements analysis for and Internet system. Implemented CEM Data Warehouse with statistical analysis subsystem Allowing Company to conduct marketing demographical data analysis and quality process improvement activities. Other activities in commercial sales, analysis and development for statistical control of sales for the management of customers and marketing information.


Program Languages:

SQL (T-SQL/PL/SQL), VB6, Java, C/C++.

Operating Systems:

WinXP/95/98/Me/3.11, Win2003/2000/NT, Windows server 2008/2016, Linux (RedHat/CentOS)


MS SQL Server 2005/2000/7.0/6.5


Developing and Implementing VB.NET Applications (Community MSDN, Guayaquil, Ecuador)

Programming MS SQL Server 2000 .Espiritu Santo University, Guayaquil, Ecuador.

SQL Server Administration .Espiritu Santo University, Guayaquil, Ecuador.

SQL Server Design and Implementation . Espiritu Santo University, Guayaquil, Ecuador.

Java, Introduction and Advanced .Espiritu Santo University, Guayaquil, Ecuador.

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