Microsoft Office Technical Support

Jerry Wisniewski

***** ******* ***** **. **** ***

Fort Myers FL 33919

Cell: 860-***-****

*********@*****.***

IT CONSULTANT

Highly accomplished IT Consultant with over 15 years of demonstrated achievements in delivering superior service, technological and operational improvements for multimillion dollar companies. Results-driven professional known for successfully defining/implementing IT solutions with service providers, managing vendor and creating fresh ways to capitalize on new technologies and support hardware and applications. I am creative problem solver and communicator with a proven ability to develop cutting-edge approaches for maximizing all aspects of a company’s IT capabilities.

TECHNICAL PROFICIENCIES

Information Technology Operations • Systems Administration • Project Management Network Infrastructure • Strategic Planning • Customer & Technical Support Technology Procurement • Vendor Management • Problem Solving • Server Migration TECHNICAL SKILLS

Windows Server 2012/2008/2003 • Active Directory • Microsoft Exchange 2013/2010/2007 Windows 10/8.x/7/Vista/XP • Microsoft Office • Citrix MetaFrame • Backup Exec • Barracuda Symantec Endpoint Protection (SEP) • SonicWALL • WatchGuard • MailFoundry • Thin Client WSUS • IIS • Terminal Servers • DHCP • DNS • RAID • Wireless • Network Security PROFESSIONAL EXPERIENCE

Self Employed – Manchester, CT

January 2001 to Present

IT Consultant

• Understand customer requirements and business objectives

• Provide strategic advice on using technology to achieve goals

• Manage IT initiatives and collaborate

• Design IT systems and networks ensuring the right architecture and functionality

• Support new technology implementation

• Train users in new and existing IT systems

• Provide assistance with technical issues

• Revise existing systems and suggest improvements Barness Aerospace – Windsor, CT

January 1986 to December 2001

Process Engineer

• Managed engineering projects for Pratt & Whitney, General Electric & Rolls Royce

• Directed workflow between supervisors & machine operators to guarantee efficient operations & high quality parts

• Coordinated all technical contact with customers regarding blueprint requirements and clarification

• Ensured cost effective and prompt introduction of new work to the shop floor

• Participated in several Kaizen events

• Created precision gages and fixtures, maintained existing tools

• Tool Maker (1986-1998)

EDUCATION, TRAINING & CERTIFICATION

Certifications:

Compusoft Institute of Technology - East Hartford, CT MCP Certificate

Manchester Community Technical College - Manchester, CT AutoCAD – Level 3

Unigraphics

Schooling:

Technical School of Mechanical Engineering

Jelenia Gora, Poland

Affiliations:

Society of Manufacturing Engineers

Languages:

English and Polish

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