Customer Service Medical

Objective

I am qualified for a position with this prestigious organization. Not only because I work diligently and with vigilance, but because I have great work ethics and values which indeed provide service before self, integrity, and excellence in all I do.

Skills

Adaptability

Communication

Efficiency

Management

Multi-Tasking

Planning and Scheduling

Problem Solving

Education

Community College of the Air Force

January 2012-July 2014 Maxwell-Gunter AFB, AL Associate of Applied Science in Health Services Management

Walden University

February 2011-December 2012 Minneapolis, MN Masters of Science in Early Childhood Studies

Rust College

August 2005-December 2008 Holly Springs, MS Bachelor of Science in Biology

Professional Work Experience

172d Airlift Wing, Flowood, MS

Mississippi Air National Guard Health Services Management 10/2017 –09/2018

Manages, plans, develops, and performs health service activities

Performs and manages resource management function to include preparing financial statements and statistical reports

Monitors the Unit Personnel Management Roster (UMPR) to ensure correct assignment of personnel resources to include identifying personnel staffing shortages and coordinates permanent or temporary assignment actions.

Performs medical record administrative procedures with elite customer service, to include gathering required data for reports

Skilled in advanced health records administration procedures, experience with patient movement procedures in aeromedical evacuation, and has great interpersonal communicative skills.

Provides non-conflicting scheduling services for over 1,200 servicemen and servicewomen, and controls management of inputting data for medical exams for the entire unit

Tremendous performance with processing initial accession exams, and creating and tracking medical profiles for entire unit

172d Airlift Wing, Flowood, MS (Alutiiq Contractor)

Mississippi Air National Guard Program Coordinator 09/2016–09/2017

Ensures members, pre and post deployment, are properly scheduled and routed within the Medical Group to complete all required deployment medical requirements.

Maintains the information management systems utilized for aerospace medicine and force health protection programs.

Provides assistance to medical inquiries and responds to inquiry by researching, compiling information, generating response and providing information through written correspondence, telephone, electronic or in person response.

Medical records custodian to include preparing, safeguarding, and maintaining medical and dental records.

Updates and maintains the Aerospace Services Information Management System (ASIMS).

Assists with implementation of the programs and policies for the flight medicine and grounding management programs, which directly affect flying safety and mission readiness.

172d Airlift Wing, Flowood, MS (Active Duty)

Mississippi Air National Guard Electronic Health Records Manager 02/2015–09/2016

Provided management and guidance on implementing electronic health record system

Implemented training plans and procedures about functional system responsibilities, job function tools, technical reports and documentation

Maintained EHR issues and developed training approach and plan; developed new workflows

Performed other duties as assigned

U.S. Military Entrance Processing Station, Jackson, MS

Human Resources Assistant, Air National Guard Liaison Counselor 07/2012-12/2014

Worked in conjunction with Air National Guard recruiters to ensure smooth process flow

Performed quality checks and control of documents, legibility, and accuracy of documents from individuals who are entering the military

Submitted medical pre-evaluations, medical reads, and special processing requests to the appropriate Military Entrance Processing sections

Maintained record of patient care by compiling, reviewing, and filing documentation of patient's condition, treatment, and health outcome

Resolved medical record discrepancies by collecting and analyzing information to include quality control of any requests

Professional Affiliations and Awards

Air Force Achievement Medal- awarded 2014

National Association for Professional Women (NAPW)- member since November 2015

Noncommissioned Officer Association- member since 2015

Recipient of Outstanding Performance from 172d Airlift Wing Chief’s Council- 2016

References:

Myron Naylor 662-***-****

Danyelle West 601-***-****

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