Customer Service Microsoft Office

Rudolph C, Cutaia Jr

**** *** ******

Houston, TX 77013

Phone: 713-***-****

Cell: 832-***-****

******@***.***

Objective

My purpose to obtain a challenging position utilizing my 16 years of diversifies experience in financial institution. I adapt to change of scenery caused by multiple layoffs due to merges, acquisition, relocation, and outsource from Texas.

Technical Skills

Computer proficient in Microsoft Office 2003, 2007, 2010, 2013, 2016; Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10 and Outlook Express. Also proficient in Team Viewer, Skype for Business, 10 Key, Adobe Professional, Adobe Reader, Adobe Viewer, backup data retrieval, install and troubleshoot sorters, Symbol scanner, perform restores, maintain and implement recovery procedures, handle performance tuning and conduct regular daily and monthly backups to network and mainframe systems. Install local and network printers by servers and IP addresses.

Employment History:

Customer Support Specialist/Printer Technician

01/2016-04/2017 Precision Document Solutions

Perform and deliver toner to different facilities per week. Complete service tickets via Remote Tech on different issues containing printers (Break Fix, replaced fusers). Also MAC any printers that were recently changed via Canvass program.

Computer Operator I Help Desk

05/2015-10/2015 Moody Bank Houston, TX 77505

Perform daily maintenance on ATM and reset user and employees passwords on AS400, Silverlake, Netteller, and Online Banking. Troubleshoot any conflicts that arise and assist in resolving any issues via TrackIt tickets. Backed up first, second, and third shift with daily procedures. Assisted in Item entry and customer service when needed. Printed cash letters and various reports and sent via Federal Reserve and Wells Fargo for further processing. Monitor ATM machines via remote and sent downloads or restart if a problem persist.

Records Management Clerk/Mailroom/Shipping and Receiving

03/2012-05/2014 Anadarko-Pitney Bowes-Novitex Houston, Texas

Maintain all Corporate Land documents in an orderly and efficient manner. Enters and updates files in electronic file inventory. Also shipping and Receiving U.S. mail and packages along with other couriers such as Fed EX, UPS, and DHL. Distribute mail and packages to customers within Anadarko offices.

Savings Bond Processor/ Other Services

05/2010-09/2011 Capital One Bank Houston, TX 77057

Receive and batch Capital One saving bonds applications. Log into Federal Reserve manual to verify daily balancing. Assist within other departments such as Credit Verifications and Signature Cards.

Item Processing Clerk

10/2007-03/2010 Metro Bank Houston, TX 77036

Receive work bundles from banks and prepare to be scanned on NDP 110 sorters. Enter data not captured. Install and troubleshoot sorters at various branches within Metro Bank.

Sorter Operator III

03/2005-09/2007 Frost Bank Houston, TX

Receive work bundles from banks and prepare to be scanned on IBM 3890 Reader Sorter. Process rejected items on NDP 7780 to ensure encoding of

Checks and deposit slip micro lines. Sort and bundle for dispatch to clearinghouse and Federal Reserve.

Statement Support Processor

03/2004-03/2005 Amegy Bank Houston, TX 77001

Process daily notices on Pitney Series 8, including insertions of notices into envelopes, followed by sealing and postage. Verify names and addresses before designated deadlines. Monitor both Xerox and Cannon printing of notices. Process month-end statements before deadlines.

Education History

Associates Degree- Houston Community College 1996

High School Diploma – Furr High School 1990

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