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Technical Support Active Directory

Bellmore, New York, United States
February 08, 2018

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Gaetano (Guy) Ruggiero

Bellmore, NY *****631-***-**** •


Motivated solutions-driven IT Professional committed to exceeding company and client expectations. Resourceful Windows Server Administrator with 29 years’ experience. Extensive knowledge of Windows Infrastructure, TCP/IP protocol, and Virtualization. Strong technology, crisis management, and problem-solving competencies. Able to quickly identify and resolve complex technology issues. Strong troubleshooting skills, team player with an outstanding integrity and business ethics, lifelong learner who stays current with technology.

Windows 2016, 2012r2, 2012 Application support and team lead

Microsoft Active Directory, LDAP SQL Server installation and maintenance

Microsoft Hyper-V, Virtualization Cloud deployment in Azure and AWS


HP and Dell Hardware Net Backup, Disaster recovery

Professional Experience

GUY CARPENTER & COMPANY LLC, New York NY September 1998 - December 2016

senior Windows Administrator/applications support team lead

Worked as the team leader in IT department, supporting company Windows Infrastructure and catastrophe modeling department.

Supported over 800 Windows 2012 R2, 2012, 2008 R2, 2008, (2003 legacy) physical and virtual servers and clients to include hardware and OS rebuilds, OS upgrades, security patching, server and client re-images, server and client migrations and server backups.

Designed and deployed, AWS and Azure Cloud proof-of-concept. Successfully deployed AD and virtual servers in and Azure cloud network for high profile client - FEMA. Utilized Azure cloud interface to build virtual servers.

Designed and implemented DFS file system to hold over 50TB of data on NetApps appliances.

Microsoft SQL server installation and maintenance, SQL 2014, SQL 2012, SQL 2008 R2, SQL 2008, SQL 2005, in both physical and virtual environments.

Analyze, troubleshoot and quickly remedy issues for 3rd party catastrophe modeling applications, to include various software, physical, virtual servers and clients.

Installed, configured and supported Microsoft 2012 HPC clusters to support catastrophe modeling 3rd party software.

Upgraded and implemented Domain controllers, File and Print servers, DNS, DHCP and WINs servers. (in-place and parallel) Designed and implemented company-wide login scripts.

Managed several European, Asia Pac, and domestic office server installations (on-site), including London, Stockholm, Seattle, New York City, Minneapolis, Hong Kong, Sydney, and Melbourne.

Used CA service desk ticketing system for day to day BAU, and Change control requests.

Successfully trained and mentored IT team members, was team lead and go to person.

Collaborate with cross-functional employees and outside vendors to facilitate objectives. Cultivate key vendor relationships (serve as vendor liaison).

Improved communication and accountability by developing effective support organization; served as subject matter expert to vendors and company analysts. Effectively communicated updates to Business Heads.

Participated in several Data Center moves, centralized all data centers to 6 key locations, migrated physical server and client footprints to virtual server and client footprints.

Created IT project and plans documents/instructions. Strategically planned and managed Netware NT server migration, utilizing various technology tools.

Key participant in post September 11, 2001 servers and infrastructure reconstruction; required 24/7 work to successfully rebuild large midtown Manhattan data center.

Gaetano (Guy) Ruggiero

631.***.**** • (Page 2)

Previous Experience

(1988 to 1998)

NT Deployment team – JP Morgan New York, NY

Ensured timely client (JP Morgan, etc.) technology implementation deployments as NT development team member (NDS authentication, IPX/SPX and TCP/IP protocols).

Successfully deployed 1,000+ NT 4.0 integrated client workstations.

Worked on Microsoft NT 4.0 roll out project in Novell NetWare NDS environment

Integrated legacy software with Microsoft NT 4.0.

Created scripts for automating software installs using SYSDIFF and WISE.

Application support for MS Office Suite, Lotus Notes, Attachmate, and PeopleSoft.

Senior Network Specialist TIAA-CREFF New York, NY

Provided technical support to 60 LAN administrators, supporting 5,000 end users across multiple New York City sites.

Provided desk top support to end users for in house applications, lotus notes and other 3rd party applications.

LAN Administrator – Bank Hapoalim New York NY

Provided desktop/end user support to 300 users and administered 3.1x Netware servers.

Field Technician – Omnitech Corporate Solutions Englewood, NJ

Assembled, tested and configured, desktops, laptops, servers, super servers, printers, print servers, and all network related components in small, medium and large companies.

Oversaw LAN and WAN system design, planning, and installations at client sites.

Worked with in-house sales for client configurations, walk through, planning and design.

Supervised seven in-house and field technical personnel, and provided in-house technical support and training to in-house and filed staff

Education & Training

Microsoft 2016 MCSA/MCSE training: CED Solutions, Atlanta, GA

VMware vSphere 6.0/6.5 Datacenter Ops Version 6.0/6.5: ONLC training Center, Melville NY

Microsoft HPC Training: New York, NY

Certified Network Engineer Program: Track ON, Inc., Montvale, NJ

9-month Information Technology Course: Computer Processing Institute, Paramus, NJ

Bergen Community College, Paramus, NJ


Windows 2016, 2012R2, 2012, 2008R2, 2008, 2003, Active Directory, TCP/IP, DNS, DHCP, WINS, GPO, VMWARE, ESX/ESXI, VSphere VCenter, DRS, High Availability, Fault Tolerance, MS Hyper V virtualization, Azure and AWS Cloud deployment, Hyper Performance Computing (HPC), MSSQL 2014, 2012, 2008r2, 2008, 2005, MS Office, HP and Dell Hardware, HP Blade technology and chassis, Dell SAN, Fiber channel, HBA, DLT tape backup single and robotic library, NetBackup, RAID technology.

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