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Software Management

Bengaluru, Karnataka, India
February 08, 2018

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Reema Giridhar

Business Analyst

+91 812*******

Bangalore, India


Business Analyst with 4.6 years of experience in Product Management, Designing Solutions, Customer Handling, Software Product Implementation and End User Training


Product Manager Sep 2017 – P re se n t

Oracle India Pvt Ltd

Sr. Business Analyst June 2015 – Sep 2017

IBS Software Services

Business Analyst Aug 2013 – May 2015

IBS Software Services


Won customer champ award for the successful implementation of logistics software at Shell (Gabon)

Won team champ award for the successfully managing external release


Master of Business Administration 2011 – 2013

National Institute of Technology, Calicut

B Tech in Information Technology 2006 – 2010

Kerala University


Trained in Business Analyst Body of Knowledge (BABOK)

Trained in Agile Project Management











Customer Handling

Communication Skills


Analytical Skills

Problem solving skills






Oracle India Pvt Ltd

Re-engineering Warehouse Management System

Translating business requirements into system requirements by working with the technical team

Documentation of Feature Request, Epic and User stories for the enhancements from customer as per Agile methodology

Impact analysis and solution design for new features to be introduced in the warehouse management software

Requirements gathering and analysis by comparing the existing features and customer requirements

Research and analysis of the market requirements and conducting feasibility study IBS Software Services Pvt Ltd

Logistics Systems Implementation


1. Implementation of Logistics Software at Shell (Gabon) for People and Material Movement in Oil and Gas Industry

2. Implementation of Logistics Software at Tengiz Chevroil (Kazakhstan) for People Movement in Oil and Gas Industry

3. Implementation of Logistics Software at Conoco Phillips (Alaska) for People Movement in Oil and Gas Industry

Supported dry run, cut over activities, go live and post go live activities

Identification and resolution of production support issues within SLA with the help of Triage tool by on call support and also directly at client site

Trained 1000+ end users on logistics software and demonstrated the solution to various stakeholders including Chevron senior management

Facilitated system testing, functional testing and user acceptance testing workshops by coordinating and guiding the SME’s

Supported data migration activities by capturing and analyzing data by working closely with the SME’s

Introduced process improvement for land, marine and aviation logistics operations

Change management activities including stakeholder analysis and communications.

Documentation of requirements artefacts including functional specification document for interface, and customized training documents and user manuals.

Analysis of As-Is logistics process in Shell, Gabon related to people movement operations via Aviation

(Aviation People Logistics), Marine (Marine People Logistics), Land (Land People Logistics) and Accommodation Management

Analysis of As-Is logistics process in Shell, Gabon related to material movement operations via Land

(Land Logistics) and Material (Material Logistics)

Analysis of As-Is logistics process in Chevron, Kazakhstan related to people movement operations via Aviation (Aviation People Logistics), Land (Land People Logistics), Accommodation Management and Visa Compliance.

Gap Analysis and Requirement capturing by gathering business requirements with consultation to end users and Subject Matter Experts (SME). Developed To-Be process maps to aid business transformation to integrate logistics operations.

Business Analysis

Requirement analysis, gap analysis and developing business solutions for a standardized reporting tool to be used across all the business units of Chevron

Impact analysis and solution design for new features to be introduced in the logistics software

Requirements Artefacts Development & Maintenance by writing the business use cases, requirements documents and maintaining impact analysis documents.

Documentation of customized training materials and online help files for implementation in various business units of Chevron, Conoco Phillips and Shell

Business testing by preparing business scenarios and its execution.

Demonstration of logistics software to prospective customers

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