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Information Technology Technical Support

Dover, Pennsylvania, 17315, United States
February 08, 2018

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Justino Villafane

**** ******** **, *****, ** ***15

T: 203-***-****

E: j


Objective Continuing my career in the world of Information Technology while applying what I have learned during the years of study for the possibility of career advancement. Summary Experienced and knowledgeable Information Technology Professional seeking to contribute acquired skill within a support and/or networking role. Work well independently or as a part of a group providing all facets of computer support such as troubleshooting, installations, and maintenance. Extensive knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user help desk support. Experience Area IT Helpdesk Technician, NELSON

Harrisburg, PA 2014 - Present

● Sole IT technician for Harrisburg office, Brinjac Engineering.

● Performed diagnostics, troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

● Exclusive IT technician for West Coast offices that run on a Mac-based network.

● Exclusive IT technician for West Coast offices that have special IT needs including Apple Mac desktop and server support.

● Assisted in converting VoIP from Cisco to Skype for Business for West Coast office on-boarding and mergers.

IT Infrastructure Technician, Hersha Hospitality Management Harrisburg, PA 2011 - 2014

● Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

● Technical support for three of Hersha’s corporate offices and remote technical support for over 150 hotel properties including Marriott, Hampton Inn, Hyatt, and Hilton-branded hotels.

● Served as technician for all over 15 West Coast Properties and 22 Texas-based properties, working a later shift to accommodate the time-zone difference for coverage required by these properties.

● Assisted in email system migration from Microsoft Exchange environment to Google Mail environment in 2014.

Data Entry Clerk, HP Enterprise Services (EDS)

Camp Hill, PA 2009 - 2011

● Transcribed Medicaid, Medicare, and LIHEAP forms into a computerized format, typing over 14,000 keystrokes per hour.

● Assisted the Information Technology team as a part-time Intern for 13 months.

● Organized a 9-months implementation of a PC refresh process that replaced over 200 Dell-branded devices with HP-branded devices after Hewlett Packard’s acquisition of EDS.

Education Central Penn College

Bachelor’s Degree 2012 - 2015

Graduated with a Bachelor’s Degree majoring in Computer Network Management.

● Overall GPA: 3.80

Harrisburg Area Community College

Associate’s Degree 2008 - 2011

Graduated with a diploma in Associates in Applied Science majoring in Computer Networking.

● Overall GPA: 3.90

Skills ● Fluent in speaking and writing the Spanish language.

● Experienced in computer support and repair.

● Web development skills including HTML and CSS editing.

● Extensive experience and knowledge with Windows 98 through Windows 10 Enterprise Edition, Mac OS X, and Windows Server 2008 operating systems.

● Extensive experience and knowledge with Microsoft Office, Adobe, and Google Apps.

● Troubleshooting AutoCAD product issues.

● Skilled in providing Customer and End-User Help Desk Support.

● Easily identify and resolve technical issues and concerns.

● Excellent communication and presentation capabilities. References Available upon request.

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