Customer Service Sales, Export Specialist

MIRTHA CARPIO

*** **** ******, ***. * Home: 201-***-**** Cell: 201-***-****

North Bergen, NJ 07047 **********@***.***

SALES & EXPORT SPECIALIST

Driven Sales & Export Specialist with over 20 years of experience managing import and export processes for large clients. Expertise in international trading with China, Hong Kong, Europe, and Latin America. Pioneer in development of finished product division. Highly accomplished in developing customer relationships; fluent in English and Spanish.

Areas of Expertise

Order Processing & Invoicing

Logistics

Ocean & Inland Freights

Pricing & Contracts

Import/Export Documentation

FCL & LCL

Vendor Management

Customs Regulations

Team Leadership

Client Relationships

Forecast Management

Strategic Planning

Professional Experience

AMERICAN ROLAND FOOD CORPORATION, New York, NY 2010 – Present

International Sales & Export Specialist

Manage all order processes and proforma invoices for customers and oversee accounts receivable.

Coordinate shipments with the warehouse and manage shipments FCL, LCL to Latin America, Europe, and Asia.

Quote prices for ocean and inland freights and inform customers the status of their shipments.

Prepare all appropriate and required documentation, including invoices, packing lists, B/Ls, CAFTA, NAFTA, phytosanitary certificates, Free Sale Certificate, and certificates of origin among others.

DORIAN DRAKE INTL, White Plains, NY 2007 – 2009

Senior Export Coordinator

Directed global shipments, FCL, LCL and air freight worldwide and coordinated shipping schedule with vendors.

Ensured exceptional customer service through expert communication and order updates.

Reviewed all incoming vendor invoices, packing list and other documents and prepared all documentation.

Quoted prices and managed volume projections in collaboration with sales divisions.

KUEHNE & NAGEL, INC., Jersey City, NJ 2004 – 2007

Ocean Export Coordinator

Handled FCL & LCL shipments to East Asia, Europe, Australia, New Zealand, and South America.

Coordinated with shippers & transportation companies and maintained relationships with clients and shippers.

Managed all processing of ocean shipments, including arranging pick-up, booking, and documentation such as dock receipt, export declaration, certificates of origin, bill of lading, and invoices.

Maintained current customer/shipper profiles, including key contacts, rates, special requirements, and quotes.

Negotiated cost-effective rates with carriers and other vendors in order to ensure maximum profitability.

ELFA TRADING COMPANY, New York, NY 1990 – 2003

Manager, Finished Products Division

Acquired new overseas customers in the Dominican Republic, such as department stores that generated net profits of US $1M in finished product division.

Attended international trade fairs to identify new products for customers.

Established and developed office in Dominican Republic and built operations from ground up; hired and trained staff, analyzed sales reports, and managed all export documents.

Managed finished product division in New York headquarters and oversaw Dominican Republic office remotely after establishment and visited office to supervise and train staff.

Education & Training

Associate of Arts in Hospitality Management

HUDSON COMMUNITY COLLEGE 2007

Bachelor of Business Administration and Accounting

PONTIFICIA UNIVERISDAD CATOLICA MADRE Y MAESTRA Dominican Republic

Export Documentation Training, World Trade Center, NY

Import & Export Letter of Credit, World Trade Center, NY

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