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Customer Service Medical

Cypress, Texas, 77429, United States
February 08, 2018

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***** *** ***** ** *******, Texas, ***** 832-***-****

Christen Peters

***** *** ***** **

Cypress, Texas, 77429




Health Unit Coordinator, Jun 2012 – Present

Answer telephones and direct calls to appropriate staff. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Receive and route messages or documents, such as laboratory results, to appropriate staff. Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.

Transmit correspondence or medical records by mail, e-mail, or fax. Maintain medical records, technical library, or correspondence files. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

Comply with HIPAA guidlines


Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.

Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.

Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.

Observe students' performance, and record relevant data to assess progress. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.

Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations. Organize and supervise games and other recreational activities to promote physical, mental, and social development.

Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students. Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills.

Use computers, audio-visual aids, and other equipment and materials to supplement presentations.

Attend staff meetings and serve on committees, as required. Type, file, and duplicate materials.

Laminate teaching materials to increase their durability under repeated use. Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms.

15310 Key Crest Ln Cypress, Texas, 77429 832-***-**** Carry out therapeutic regimens such as behavior modification and personal development programs, under the supervision of special education instructors, psychologists, or speech- language pathologists.

Assist in bus loading and unloading.

Maintain computers in classrooms and laboratories and assist students with hardware and software use.

Distribute tests and homework assignments and collect them when they are completed. Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.

Take class attendance and maintain attendance records. Prepare lesson outlines and plans in assigned subject areas and submit outlines to teachers for review.

Conduct demonstrations to teach such skills as sports, dancing, and handicrafts. Operate and maintain audio-visual equipment.

Collect money from students for school-related projects. Monitor classroom viewing of live or recorded courses transmitted by communication satellites. BEST BUY, Houston, TX

Inventory Senior, Aug 2005 – Aug 2007

Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.

Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials. Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.

Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.

Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.

Requisition and store shipping materials and supplies to maintain inventory of stock. Customer Service Senior, Aug 2001 – Aug 2005

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. To train new and transfer employees

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Request information or assistance using paging systems. 15310 Key Crest Ln Cypress, Texas, 77429 832-***-**** Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Sort, count, and wrap currency and coins.

Supervise others and provide on-the-job training.

Compute and record totals of transactions.

Compile and maintain non-monetary reports and records. Offer customers carry-out service at the completion of transactions. EDUCATION

Houston Community College, Houston, TX

AAS Candidate, Expected graduation, Jul 2018



Critical thinking



Customer Service

Clerical duties

Computer skills (proficient in MS Office, Meditech, Kronos)

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