Customer Service Manager
Resume:
Jacqueline Turner
General manager-JJB Pizza
Jackson, MS 39211
********************@*****.***
Ambitious worker that's eager to begin a position where I can utilize my organizational and time management skills to help better the company. I am aiming to become an asset to effectively and permanently fill a role in a prospering company.
Work Experience
General Manager
JJb pizza - Jackson, MS
October 2007 to Present
• Carefully interviewed, selected, trained and supervised staff.
• Organized special events in the restaurant, including receptions, promotions and.
• Correctly calculated inventory and ordered appropriate supplies.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Actively participated in ongoing customer service programs to build sales and rapport in the community.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Led and directed team members on effective methods, operations and procedures.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Maintained a safe working and guest environment to reduce the risk of injury and accidents.
• Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
• Promoted the business through participation in and sponsorship of community events.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Head Retail Clerk
Dolly Madison Bakery
April 2006 to September 2007
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
• Manage the cash flow of the register for the purchases
• Stock the shelves with the merchandise
• Made daily deposit of the currency
Assistant Manager
Mazzio's Pizza Corporation's
April 1997 to March 2006
• Carefully interviewed, selected, trained and supervised staff.
• Organized special events in the restaurant, including receptions, promotions and.
• Correctly calculated inventory and ordered appropriate supplies.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Actively participated in ongoing customer service programs to build sales and rapport in the community.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Led and directed team members on effective methods, operations and procedures.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Maintained a safe working and guest environment to reduce the risk of injury and accidents.
• Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
• Promoted the business through participation in and sponsorship of community events.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Education
Hinds Community College
July 2011 to July 2012
Forest Hill High School Basic Studies
Rowan Middle School Basic Studies
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