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Customer Service Administrative Assistant

Jamaica, New York, 11436, United States
February 09, 2018

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Natasha P. Francis

***-** ***** ******,

Jamaica, NY 11436



Strayer University, Piscataway, NJ

Master’s in Business Administration (June 2018)

Bachelor of Science, Business Administration, Human Resource Management (June 2017)

G.P.A. 3.440

Queensborough Community College, City University of New York

Associate in Applied Science, Office Administration and Technology (May 2013)


Microsoft Office-Word, Excel, PowerPoint, Access, Outlook, and Publisher, Keyboarding 45 wpm


MUFG Union Bank, N.A. (Operations Specialist) Nov 2016 - December 2016

Manually input data from an advanced, excel workbook into Archer, a web based application in the Operational Risk Management Department (ORMD)

Document or escalate issues or defects as they arise from the Product Service Risk Assessment (PSRA) in SharePoint

November 2016 (Contract through Intermedia Group, INC.)

NYU Financial Aid Office, (Financial Aid Rep) Mar 2016 - May 2016

Assisted parents and students in navigating the financial aid process, helping to fill out the correct forms

Provided the needed documents and apprising them of any changes to existing resources

NYU Langone Medical Center, (Contractor Finance); June 2015 – December 2015

Assisted with payroll and cash application.

Reported to the Director of Financial Reporting, responsibilities included payroll processing (checks: stops, voids, ACH returns, sorting offside locations and special handling items for distribution, wires (confirmation notifications, weekly tax liability, fund transfers) and daily cash reports.

Magnolia Bakery, (Administrative Assistant); Nov 2014- Dec 2014

Took detailed messages from customers while keeping track of their orders, data entry.

Matched invoices to specific work orders.

Geller and Company, (Human Resource Assistant); Sept 2014 – Oct 2014

Assisted HR with special projects as needed such as maintaining employee files, processed background checks and created personnel files while keeping files current. Made photocopies, faxed documents and performed other clerical functions.

Senior Bridge, (Administrative Assistant); Nov 2013-Apr 2014

Provide clerical and administrative support to management as requested such as processing invoices, data entry etc.

(Contract through Winter Wyman Staffing Agency) December 2013-2016

Multiplan, Incorporated, Manhattan, New York (Administrative Assistant Intern) June 2012-August 2013

Assisted office manager with routine duties that facilitated the efficient operation of the office. Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) while meeting deadlines and maintained composure resulting from heavy workload and ensured the delivery of highly confidential materials to lawyers.

Communicated effectively with multiple lawyers to facilitate and prepare documents for court.

Responded to lawyer’s requests for transcribing, editing, formatting, and copying case profile.

Retrieved and provided case documents in timely manner for case preparation.

Entrusted to maintain client attorney’s information confidential.

Managed office supplies by maintaining adequate supplies, expediting orders and evaluating new products.

Earned excellent marks on performance reviews in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to work excellence.

Capital One Bank, Melville, New York (Customer Service Representative) November 2008-May 2009

Provided exceptional customer service to a variety of Capital One customers.

Managed customer expectations by following bank standards and delivered consistent services to ensure customer satisfaction.

Ensured timely follow-up and escalation of customer service issues.

Identified opportunities to acquire new customers and enhance existing ones by recommending appropriate products and services.

Met targeted objectives based on individual goals and work with colleagues to achieve the branch goals.



MUFG Union Bank

Sheena Grant- Assistant VP


NYU Langone Medical Center

Michelle Castillo-Treasury Manager



Google, Inc.

Craig Flemmings-Network Engineer


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