Daniel Desmornes

**** ***** **** *****, ***** Springs, FL 33071 - 786-***-****

ac4e1d@r.postjobfree.com

Relevant Information Technology Experience

Microsoft Windows Server Enterprise Technology with Active Directory, Group Policies, and Virtual System

Unix/Unix OS and Storage management

LAN, WAN connectivity and monitoring

Help Desk management, Trouble Ticket and Knowledge Base system

Backup and Restore and Disaster Recovery

Project Management, Configuration Management, Automation

Data Center Operation, Remote Management, MobiKEY, KVM

Automation, Powershell, Java, Object Oriented programming

Education

Bachelor of Science in Computer Engineering Technology - 12/1991

Wentworth Institute of Technology, Boston, MA

Emphasis on Microprocessors, Microcontrollers, Digital Communication, Networking, Programming, MIS

Certifications:

Java GUI/Swing Programmer Javaonline.org (2012)

MCTS Microsoft (2010)

CCNA Cisco (2008)

CNE Novell (2004)

Chronological Work Experience

Route1, inc Boca Raton, FL - 07/2017- 10/2017

Contract System Admin

Supported Route1 embedded VPN product line MobiKEY, MobiEncrypt, Spotlight.

Assisted customers with any connectivity issue they encounter before and during secure VPN sessions. Troubleshoot issues related to smart card reader, PIV and CAC authentication.

Performed IT administrative tasks to keep the MobiNET cloud platform up and running.

Supported the physical and virtual servers running Windows and Linux.

Global Response Corporation, Margate, FL - 09/2015- 05/2017

System Admin

Assisted with computer and Citrix VDI terminal configuration and setup for a large Call Center operation. Installed hardware and software and troubleshot issues that arise daily. Took measures to document lessons learned, knowledge base, and proactive solutions.

Used Powershell, Active Directory, Terminal Server tools to manage hundreds of network devices.

Used excellent customer service skills to satisfy clients, internal phone agents and managers.

TigCom LLC, Coral Springs, FL - 11/2011 - Present

Self Employed IT Consultant

Provide computer services to Small Businesses. Manage business operations, sales, and marketing. Helped customers with basic computer needs, such as data file migration, computer peripherals issues, virus infections.

Bid for contracts and suggest business solutions.

Next Gear Solutions, Oxford, MO - 03/2014 - 05-2014

Contract System Admin

Remotely automated some of the administrative tasks, such as software deployment and data retrieval using Microsoft PowerShell and XML configuration files. Troubleshoot technical issues related to version control tool, web sites configuration, web applications and Windows Server 2008.

MOTOROLA, Plantation, FL - 3/2010 -11/2011

System Analyst

Worked as a liaison between Project Management and Infrastructure teams during the critical split of Motorola’s Solutions and Mobility divisions. Championed the project to create the Change Management tool (Clearquest) environment for new Mobility Company. Tested and installed client, Citrix, and web-based applications.

Supported the development team for all their IT related needs, such as storage management, disk allocation, Linux and Windows servers administration, Clearcase and desktop support.

AVOCENT, Sunrise, FL - 8/2008-8/2009

Technical Services Analyst II

Over-the-phone support of Avocent products ranging from IP-based KVM switches, Serial over LAN products (MergePoint, Service Processors), Power Management devices, Data Center equipment, and the DSView remote management tool.

Provided expert support to international customers on media streaming HMX and MPX products. Helped customers with various connection issues involving Cisco machines, Microsoft and VMWare products.

Setup virtual network and servers using Hyper-V and VMWare for testing, prototyping, and troubleshooting.

MOTOROLA, Plantation, FL – 05/2000 – 11/2007

System Analyst

Created and setup Clearcase VOBs and Views in both UNIX and Windows servers for developers to manage their multi-version codes. Monitored server and disk space usage for performance and reliability, and working with the networking team to develop viable solutions and long-term resolutions to issues.

Set up and maintained Apache web server to support department web service

Performed regular shutdown maintenance and backup of production systems.

Performed software upgrade, Perl scripts creation and maintenance.

Performed 2nd and 3rd level HelpDesk Support using Remedy Action Request tool. Helped internal customers with various desktop issues, such as network connection, virus, software updates, and applications. Managed Active Directory, Group Policies using Microsoft PowerShell and SMS.

Developed problems and trends reports to proactively address end-users issues. Created and maintained internal web sites using FrontPage and Java.

Created guideline and technical documents for training and process efficiency purposes. Assisted with Network routing and switching issues.

LOCKHEED MARTIN, Fort Worth, TX - 1999 – 2000

LAN / System Administrator

Managed and implemented TCP/IP protocol switch from IPX/SPX on 20 Novell servers for 5 different FAA sites throughout the Midwest. Established redundancy and failure protection using RAID technology on Compaq Proliant Servers. Setup common configurations and remote management of the servers. Migrated and maintained Directory Services.

Initiated and implemented a test environment for servers, switches and routers in order to pilot new projects and maximize success rate.

Reconfigured and rewired the computer room for neatness and easy access..

Configured all IP-based network devices with SNMP monitoring management. Implemented a backup system keeping reserved switches and routers configured, saving configuration and boot files on TFTP servers.

Setup Metaframe Citrix servers to be accessed by Netware clients running IPX/SPX protocol

MOTOROLA, Plantation, FL - 1998 - 1999

System Analyst

Performed data and document migration from Macintosh platform to NT/UNIX, including organizing and implementing data transfer/conversion and staff training to increase user adaptability.

Supported Windows/Unix environment, Office applications, desktop imaging process, and network connectivity. Managed Active Directory accounts, automated related tasks. Created quarterly helpdesk newsletter to inform the users’ community of new tools and new ways of using existing applications.

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