Gloria Hicklen

**** ***. ** **** ****. Charlotte, NC 28208

Phone# 980-***-**** Email: ac4e0i@r.postjobfree.com

Objectives:

To obtain a position with a company that will utilize my diversified skills.

Professional Experience:

Kelly Services, Charlotte, NC 7/2014- Current

Allstate Insurance Company

Inbound Customer Service Agent

Screen inbound calls to make sure the customer is routed to the correct department.

Hunter Woods Nursing Rehabilitation Center, Charlotte, NC 12/2011 – 7/ 2014

Prepare food for the elderly

Wash dishes

Set up kitchen for the next shift

Big Lots Charlotte, NC /2007- 10/2010

Customer Service

Provided assistance to customers with in-store purchases included but not limited to sales returns and exchanges

BNC Collections Charlotte, NC 3/2005 – 4/2007

Resolution Specialist

Assisted with the resolution of checks issued to local vendors that were returned due to nonsufficient funds prior to initiating legal remedies.

NSF Enforcement Unit Charlotte, NC 5/2003 – 4/2005

Account Representative

Assisted with the resolution of checks issued to local vendors that were returned due to nonsufficient funds prior to initiating legal remedies.

Education:

Strayer University Business Certification Program 2006

New horizon Medical Program 2004

Central Piedmont Community College, Charlotte, NC 1990

GED

References upon Request

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