Customer Service Sales
Resume:
Valerie L. Sesler
**** ****** ***** ****, *** *D
Whitsett, NC 27377
***.******@*****.***
WORK EXPERIENCE
Supply Chain Customer Service Representative Scheduler, May 2017 – July 2017
Kelly Services / Pepsico, Winston Salem, NC
Executed customer swaps and aborts of equipment from previous day to be able to get correct equipment ordered
Searched all active orders to make sure there were no issues with the sales reps Ipad downloads
Received the equipment approval from the hub for all outstanding orders then put the approved orders in AMS to be scheduled
Move order routing and scheduling based on requested dates, approved orders in the area and pickups to maximize each truck
Constant communication via email between the MES at the hubs and the sales reps with dates scheduled for orders requested
Superior problem solving and organizational skills in the vendor, cooler, onsite and pickup division of routing
Followed script for the customer confirmation calls that are required daily to advise customers of their delivery, pickup or onsite move
Knowledge of SAP, CETS, AMS and Roadnet
Sales Agent, August 2016 – October 2017
Combined Insurance, Greensboro, NC
Licensed to sell health and life insurance in the state of North Carolina and Virginia
Service existing customers by evaluating current needs of new policies, answering questions and/or filling out claims forms
Plan a weekly schedule by appointment setting and cold calling
Daily training and development of how to sell the company policies in the field
Provide a needs assessment, presentation and quote to all customers
Complete all applications for new policies on an IPAD with all policies being filed electronically
Follow up with all new customers to make sure they have received their policy in the mail and answer any questions they may have
Dispatcher, August 2014 – July 2016
National DCP, Greensboro, NC
Schedule drivers for both shuttles and routes on a 24-hour basis
Monitor driver’s logs through both People Net and Apian to make sure they are in compliance with all DOT regulations
Complete all the driver’s paperwork making sure it is completed before it is sent off to billing
Manage all driver vehicle inspection reports and coordinate repairs with the maintenance department
Communicate any delay or problems with deliveries to stores prior to it becoming an issue
Constant problem solving between warehouse, drivers, operations, and stores
Responsible for picking, preparing, labeling and staging all Fed Ex packages being sent out of the warehouse due to shortages on trucks
Local Dispatcher, March 1996 – April 2014
Hilldrup Moving & Storage / United Van Lines, Durham, NC
Positions held at Hilldup, have included Sales Coordinator (Cod/NA), Accounts Receivables, Long Distance dispatcher and Local dispatcher
Multi-tasking thru my daily schedule to make sure all aspects of dispatch were covered without fail in the fast pace environment that surrounds the moving industry
Utilize time management skills to make the daily schedule and preplan the schedule for weeks in advance while answering phone calls
Staying organized with email that come in and require time response, as well as making sure I receive follow up on any move scheduled via email gets on the dispatching schedule by the appropriate person
Ability to make quick decision and/or changes to the schedules based on the knowledge of knowing what is on the schedule at all times without losing customers because of delays
Schedule loads for drivers within a 500-mile radius to make the most profit possible for both hourly employees and contractors
Responsible for payroll for all operations on a daily and/or weekly basis to make sure the logs are compliant, complete and accurate based on their daily jobs as well as all safety regulations, this is done for both hourly and contractors
Dispatch driver/crews/trucks daily by going over their jobs in detail together to make sure they understand the requirements of the job, any special instructions out of the ordinary and material/equipment needed to complete the job without any service failures
Make daily calls to all of my drivers to check on their progress as well as to confirm everything is going well on the job
Prepare, confirm and record questions that need answered while checking contractor’s bi-weekly statements for accuracy while getting problems or issues fixed before money is paid to them on their statements
Knowledge of AS400, Movers Suite, Genpro, Lotus Notes, Microsoft Outlook, Excel and Word
Certified to drive a forklift
REFERENCES
Available upon request
Contact this candidate