Michael Rifino

**** ****** **** **. **********, GA 30022

908-***-**** • ac4dxe@r.postjobfree.com

Information Technology Professional

Solutions-oriented and personable senior IT support professional with vast experience managing technological requirements in diverse environments where solid organizational, technical, and customer service skills are essential. Demonstrates excellence in operations and project management areas. Operates with a quality and customer excellence mindset and the ability to quickly adapt to new technology. Recognized for strong knowledge transfer and mentoring skills. Currently located in the Alpharetta GA area.

Core competencies include:

Desk Side Support • Strategic Planning • Technology Deployments • Operations Management

Training & Education • Vendor Relations • Reporting • Procurement • Team Leadership

IT Security • Image Management • Asset Management • Updates • Budgeting • Inventory Control

Customer Service • Server Administration • Software / Hardware Upgrades & Configurations

PROFESSIONAL EXPERIENCE

AGCO Corporation: 6/2013, Duluth, GA

Sr. Global Systems Engineer

Primary contact for Global Imaging, Software Updates and Hardware certification efforts. Serves as the Global Administrator for System Center 2012. Uses System Center 2012 to manage and deploy monthly Microsoft updates to global sites. Created and maintain user and device collections. Create and troubleshoot VBScripts and PowerShell scripts. Troubleshoot SQL and WMI queries in System Center collections. Main technical contact for new technologies being introduced into the environment. Serves as the level 3 contact for high level technical issues.

Key Achievements:

Worked with global community to standardize companywide hardware standards.

Creator of the global imaging standards for Windows 7 and Windows 10.

Point of contact for software standardization to reduce licensing costs

Trainer for System Center company usage

Technical contact for Global IT Security

Assisted Global IT Security with GPO implementation

Serves as primary backup for C-Level Executive Support

AGCO Corporation: 9/2011-6/2013, Duluth, GA

Global Application Packager, Beacon Hill Staffing

A project team member that is responsible for global companywide software inventory collections and packaging ahead of the Windows 7 rollout. Uses MAP, ACT and Windows 7 Compatibility Center to certify applications for 64bit compatibility. Trained with Admin Studio for repackaging. Makes use of Admin Studio for repackaging. Installation and configuration of VMWare. Creating App-V packages via sequencing and deployment of packages to clients. Creation, configuration and deployment of software packages using System Center 2012.

Key Achievements:

Global software inventory collection and rationalization using MAP and ACT.

Creation of software compatibility library.

Key Team member for creation of Global Windows 7 image and software integration.

Point of contact Global application deployment via System Center 2012

Run weekly reports to track application deployments and installations.

Michael Rifino

908-***-**** • ac4dxe@r.postjobfree.com

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ExxonMobil Research and Engineering: 2000 – 9/2011, Clinton, NJ

Desktop Support Consultant, TransNet Corp.

Served as Tier 2 desk side support consultant for complex hardware and software problems in a heterogeneous hardware and software environment with 1000+ users. Assesses, researches, and troubleshoots complex desktop and server problems including user errors, malware, spyware, and other issues ensuring swift resolution and minimal impact to user productivity. Oversaw a 6 technician team on inventory, loading and deploying 400+ desktops for Windows XP deployment. Support software and hardware deployments, upgrades, and handles proactive and reactive server administration and management including hardware and software testing and configuration.

Install, configure, deploy, and troubleshoot current OS load on machines. Deploy workstation setups to new users. Conduct administrative work with Active Directory. Provide testing support for Level 3 fixes. Perform semi-annual lab and site safety training. Provided input on policy and procedures on a number of technical issues. Produce fixes and removal of spyware/adware. Run LAN drops and cables for new workstation setups.

Key Achievements:

Collaborates with all areas of the organization and with vendors to meet all objectives.

Spearheaded successful rollout of 350+ desktops as lead technician.

Exhibits exceptional mentoring and leadership skills in level 2 advanced support areas as well as in Level 1 phone-based support.

Lead Tech for troubleshooting, deployment, and inventory of Smart Cards.

Projects include: WinNT, Windows XP and Windows 7 site-wide rollouts.

Point of contact for SCCM install issues during Windows 7 rollout.

EDUCATION & PROFESSIONAL DEVELOPMENT

MCP Certified ~ MCSE 2000 Coursework ~ Lab Support

Accounting Coursework ~ Workplace & Lab Safety

Admin Studio training from Flexera

System Center 2012 Configuration Training from Microsoft

PowerShell 3.0 for IT Administrators from Microsoft

TECHNICAL PROFICIENCIES

Windows All Versions • Windows Sever All Versions • Dell/HP Hardware • Registry Files

Batch Writing • VB Scripting • PowerShell • Server Administration • Ghosting • WMI queries

Microsoft: Applications, Outlook, Systems, Server Software • Lotus Notes • Adobe Software Products

Symantec Security Software Storage • Networking, Peripherals & Protocol • LAN / WAN Management Remedy Tracking systems • Remote VPN and dialup • System Center 2012 • Active Directory • Adaptiva OneSite • WSUS • ACT • MAP • MDT • AdminStudio Suite • VMWare • App-V •

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