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Technical Support Customer, Customer Support

LaPlace, Louisiana, United States
February 07, 2018

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Durell Swafford

**** ********* **.

Laplace, LA *0068

Job Objective To obtain a Work At Home Agent position in a company that will allow me to grow with the company.

Work Experience:

American Automotive Association, May 2013 - December- 2017

Dallas, TX

Provided customer assistance via mail, fax and email.

Operated computer on-line guidelines for the purpose of responding to customer inquiries on function and replacement of defective parts.

Followed escalation procedures as needed.

Completed, processed, and maintained applicable paperwork and records.

Lip Service INC, March 2009– April 2013

Dallas, TX

Made reservations for customers over the telephone using browser based reservation system from Home.

Maintained productivity goals with the help of supervisor and training staff.

Adhered to formal attendance expectations and overall company policies and procedures.

Provided technical support to customers regarding equipment.

Communicated with customer on the phone and via written correspondence.

Provided information and assistance on product use, hardware and software problems.

Summary of Qualifications:

Strong ability to work independently and achieve results

Superior phone and etiquette skills

Excellent communication skills – written, verbal and listening

Familiarity with Microsoft Word, Excel, IE and Skype

Must have home internet access and phone

Typing speed of 50 W.P.M

Ability to resolve customer problems and complaints in an effective and professional manner

Ability to aggressively pursue sales through innovative marketing


Master Degree in Business Administration, Southeastern College, Hammond, LA

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