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Project Manager Technical Support

Location:
San Antonio, Texas, United States
Salary:
Negotiable
Posted:
February 07, 2018

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Career Summary

Experienced Systems Administrator professional with over ten years of experience in the IT field.

Superior knowledge of computer systems, along with first-hand experience with all phases of applications, hardware device and Network support.

Technical Proficiency and Expertise

DNS, DHCP, TCP/IP, SNMP, VLANS and networking fundamentals

Knowledge of configuring Cisco Routers, Switches and Networking Systems

Systems Installation, Configuration, Upgrading and troubleshooting

Fundamental knowledge of Microsoft and Linux open source operating systems

Education and Training

Hallmark University – Currently working towards Degree in Information Technology

with a focus in Cisco Networking and Security

CompTia A+ Certified Service Technician

Career Experience

May, 2008 – Dec., 2016 J&J Worldwide Services San Antonio, TX

Assistant Project Manager

Ensured all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan

Managed engineering controls; slashed operational utility costs by more than forty percent

Acted as escalation point for troubleshooting advanced network/systems

Investigated and evaluated operational data, creating high level reports and matrixes as part of Quality Control helping to increase production and profit margins

Reduced costs and increase profit margins through better safety training and practices

1999-2006 - Valero Headquarters San Antonio, TX

Database Administrator

Developed and designed training modules for local and remote end users

Maintained database of End user training modules and training records

Reduce training costs and improved implementation through remote access via local networks, remote VPN and Web access

Tested, installed, implemented, documented and maintained software applications

1997-1999 - Kelly AFB San Antonio, TX

System Administrator

Responsible for configuration and operations of computer systems and servers

Installation of hardware/software, performing hardware/software-troubleshooting functions and verified functionality

Developed inventory and e-waste recycling program reducing inventory costs

Implemented Quality Control Program, providing better network access, workstation technical support and troubleshooting

1990-1996 - United States Air Force Reserves San Antonio, TX

Airman Communications and Navigations Specialists

Completed Basic Training and successfully completed courses in basic electronics and Leadership Training

Skills & Core Competencies

Inherent problem solver and desire new challenges and responsibilities

Excellent communication, interpersonal and customer handling skills

Ability to document procedures and processes accurately

Operational knowledge of Cisco routers and switches, Cisco IOS and platform

Routing Protocols, RIP, EIGRP, Trunking, VLANS, Port Security, Spanning Tree, ACL’s, GRE Tunneling



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