Technical Support

Summary

*+ years of technical experience.

Advanced skills in responding and fixing tickets brought in by the user in a timely fashion.

Great following up skills with users after settings the issues with the tickets.

Experience in troubleshooting and resolving issues using knowledge and research.

Immediate experience in networking and IP configuration.

Created person Access Database.

Experience

Owner Red Gear Computers Sept 2012-Present

Responsibilities included troubleshooting software and hardware issues on Windows PC’s. Troubleshooting and setting up USB and wireless printers. Virus removal and operating system repair. Apple and Samsung phone repair. Preforming on-site and remote repair.

Computer Technician Computer Visions Aug 2009 – Sept 2012

Responsibilities included checking in or out computers, troubleshooting software and hardware issues, Virus removal, screen replacement, operating system reinstall, password retrieval, and data saving.

Education

Stanly Community College Aug 2010 - Present

Associates in applied science: Computer Science Non-Complete

Skills

Software: Microsoft Office Suite, Access, Quick books

Browsers: Firefox, Chrome, Safari, Internet Explorer

Hardware: PCs, Laptops, Printers, Routers, Modems, Smartphones

Networking: Remote Connectivity, TCP/IP, LAN & VPN

Operating Systems: Windows XP-10, Linux

Certificates: State of North Carolina Notary

Reference

Jeff Pressli – Computer Visions

****.*******@*********.*** 704-***-****

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