Project Manager and Technical Support
Resume:
Indian Trail, NC *****
***********@*****.***
Christopher Haley
Objective Seeking new challenges to use my 16 years of experience to add value in an exciting environment.
Skills Excellent troubleshooting and communication skills. Certified on six Point of Sale applications, Microsoft and Comptia certified, Novell, Active Directory, Linux, Virtualization of Servers/clients and remote support. Experience 2013- Present L & S Enterprises Charlotte, NC Technical Support
Project Management new sites and software upgrades.
Windows desktop deployment, vendor software installation, train and support stores across 8 states.
Supported growth of 40 customer locations
Identify and resolve remote network, hardware and software issues. 2010-2017 Bits of Lace Fine Lingerie Charleston, SC E-Commerce Manager
Provide support of Retail Pro point of sale system and e-commerce fulfillment.
Create, design and maintain 4 E-Commerce websites(PHP, CSS, HTML).
Front End development for Magento and Wordpress sites(JS, SQL).
Worked directly with developers to successfully transition warehouse system from Stone Edge to OpenERP/Odoo.
Setup cloud based tools to protect and share data across worksites. 2008-2011 The Famous Mart Charlotte, NC
Inventory Manager
Manage flow of merchandise from vendors to store.
Manage inventory levels, item creation, product tagging and transfers.
Maintain delivery logs, pickups and transfers for multiple companies.
Maintain multiple network systems and servers for POS, EMail as well as data recovery and storage.
Create reports for owner and key personnel that reduced carry-over stock over 80%.
Provide IT support to leased offices tenants.
2004-2008 Premier P.O.S. Charlotte, NC
Support Team/Project Manager
Plan server/client/network requirements for new projects.
Build databases for all installations.
Onsite installations, including running cables, all switches/routers, client PC and servers.
Conduct training sessions for new and existing customers.
Create usable and meaningful reports from sales and inventory data.
Reduced long distance travel for service calls by 70%.
Deployed a 30 site retail chain across US and Israel.
Reduced number of incoming support calls by finding root cause of issue, retraining and not just using a quick fix.
Remote and onsite support, maintenance, and training to over 100 clients across 12 states at more than 150 sites using several combinations of POS software and hardware.
2002 Jets Pizza Trenton, MI
Assistant Manager
Managed opening and closing shifts.
Maintain labor costs and prepare nightly deposits. 2001 Alticor (Amway) Ada, MI
Customer Service Specialist
Completed 3 week customer service training program.
Maintained better than 98% availability for incoming calls.
Field 50+ calls per eight hour shift.
2000 P & J Delivery Grand Rapids, MI
Driver
Logged over 3,000 miles weekly.
Complied with Federal security and safety measures.
Delivered High Priority and Critical shipments on a daily basis. 1995-1999 United States Marine Corps Camp Pendleton,CA Mortar Section Leader, India 3/1 1st Marine Division
Lead squad of 12 Marines, Fire Direction Controller for 60mm mortar section.
Company Navigator, responsible for planning routes to and from shore during clandestine,benign and Over-the-Horizon operations and exercises.
Education Colorado Technical University
New Horizons Livonia, MI
● Comptia A+, Comptia Net+, MCP
● Retail Pro v8 and v9 Certified User/Trainer/Technician
● OnePOS, Pixel Point and Loc Software-SMS Certified Technician
Contact this candidate