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Customer Service Human Resources

Kansas City, Missouri, United States
February 07, 2018

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Accomplished human resources professional with 5 years experience in full cycle

recruiting, payroll processing, benefits training, FMLA reporting and tracking, Unemployment, Workman's Comp, some Union experience and data entry. Dedicated employee with strong work ethic, great leadership skills, attention to detail and organization, customer service expertise, and thrives under pressure. SKILLS

Staffing and full cycle recruiting


Payroll expertise

Benefits administrator

Interviewing expertise

Human resources audits

New employee orientations


Employee relations

Manager coaching and training

Event management

FMLA reporting and tracking

Microsoft Office Suite expert

Maintains confidentiality

HR policies and procedures expertise


Human Resources Coordinator

Kansas City, MO

Brink's Inc/ Aug 2011 to Nov 2017

Full cycle recruiting in 11 different states

Payroll processing for over 1200 employees and partnered with payroll department researching to correct any issues.

Managed FMLA reports and tracking and Admin for Cigna Solutions Payroll disbursement accurate and tracking vacation accruals, sending reports to each branch in the US.

Resolved personnel issues regarding Human Resources and management. Communication regarding employee orientation and open enrollment Selected and interviewed candidates for all available positions. Explained human resources policies and procedures to all employees. Assisted customer service with inbound and outbound calls regarding all HR inquiries.

Created social media initiatives for new employee search strategies. Partnered with the IT department to create a streamlined onboarding process for new hires.

Organized employee schedules, regional phone lists uploading in Sharepoint and business card orders.

Food and Beverage Supervisor

North Kansas City, MO

Harrah's North Kansas City/ Apr 1999 to Jan 2011

Increased profits by developing, initiating and managing the menu along with ordering all ingredients in menu items for 3 restaurants. P .

Beverly J.



8449 N. Donnelly Ct.

Kansas City, MO,


Provided coaching and performance reviews annually. Supervised employee schedules, payroll, trained and counseled employees to develop a high performing team.

Budgeted monthly departmental expenses and implemented cost controls. Customer Service


Certificate: Taxes

H&R Block 2006

Blue Springs, MO, United States

H&R Block Tax Preparer


Accountability Award in Quarter 3 2014: Going above and beyond to meet company needs in recruiting.

Employment of the Month at Harrah's Casino

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