Customer Service Human Resources
Resume:
SUMMARY
Accomplished human resources professional with 5 years experience in full cycle
recruiting, payroll processing, benefits training, FMLA reporting and tracking, Unemployment, Workman's Comp, some Union experience and data entry. Dedicated employee with strong work ethic, great leadership skills, attention to detail and organization, customer service expertise, and thrives under pressure. SKILLS
Staffing and full cycle recruiting
professional
Payroll expertise
Benefits administrator
Interviewing expertise
Human resources audits
New employee orientations
People-oriented
Employee relations
Manager coaching and training
Event management
FMLA reporting and tracking
Microsoft Office Suite expert
Maintains confidentiality
HR policies and procedures expertise
EXPERIENCE
Human Resources Coordinator
Kansas City, MO
Brink's Inc/ Aug 2011 to Nov 2017
Full cycle recruiting in 11 different states
Payroll processing for over 1200 employees and partnered with payroll department researching to correct any issues.
Managed FMLA reports and tracking and Admin for Cigna Solutions Payroll disbursement accurate and tracking vacation accruals, sending reports to each branch in the US.
Resolved personnel issues regarding Human Resources and management. Communication regarding employee orientation and open enrollment Selected and interviewed candidates for all available positions. Explained human resources policies and procedures to all employees. Assisted customer service with inbound and outbound calls regarding all HR inquiries.
Created social media initiatives for new employee search strategies. Partnered with the IT department to create a streamlined onboarding process for new hires.
Organized employee schedules, regional phone lists uploading in Sharepoint and business card orders.
Food and Beverage Supervisor
North Kansas City, MO
Harrah's North Kansas City/ Apr 1999 to Jan 2011
Increased profits by developing, initiating and managing the menu along with ordering all ingredients in menu items for 3 restaurants. P .
Beverly J.
Prizzi
*****@***.***
8449 N. Donnelly Ct.
Kansas City, MO,
64157
Provided coaching and performance reviews annually. Supervised employee schedules, payroll, trained and counseled employees to develop a high performing team.
Budgeted monthly departmental expenses and implemented cost controls. Customer Service
EDUCATION AND TRAINING
Certificate: Taxes
H&R Block 2006
Blue Springs, MO, United States
H&R Block Tax Preparer
ACTIVITIES AND HONORS
Accountability Award in Quarter 3 2014: Going above and beyond to meet company needs in recruiting.
Employment of the Month at Harrah's Casino
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