Engineer Quality

RALPH EUGENE MILLER

**** ***** **** ***** *****, Mobile, AL 36618

251-***-**** – ac4dr8@r.postjobfree.com

QUALITY AUDITOR/INDUSTRIAL ENGINEER

Objective

Field Engineer seeking a position which will allow me to put my analytical skills and experience to work for the right organization as an engineer or auditor.

SUMMARY OF QUALIFICATIONS

Remarkable experience in process and product based audits Knowledge of QA audit procedures, systems, and operations

Familiarity with ISO and other auditing standards and procedures

Sound ability to understand a range of instructions be it in written, oral, diagram or schedule form

Proficient in the use of Excel, Word, Power Point, and E-Mail

Outstanding ability to conduct root cause analysis Experienced in writing and updating Standard Operating Procedures

Superior written and oral communication and interpersonal skills

Strong project management skills

Certified as a Six Sigma Green Belt

Deemed competent in numerous UL standards including Industrial Control Panels, Steel Tanks, Electric Signs, and Luminaires

PROFESSIONAL EXPERIENCE

Underwriters Laboratories Inc. Northbrook, IL 60062 February 2007 – Present

Field Engineer / Quality Auditor

Planned and conducted Quality audits, as lead or co-auditor.

Identified, documented and distributed audit observations and issued audit reports.

Reviewed & approved corrective action plans and tracked corrective action plans.

Provided timely written reports of quality/regulatory compliance status.

Performed Quality Audit training and provided training to guest level auditors.

Developed and revised QA Audit SOPs, compliance tracking tools and audit worksheets to improve processes and procedures.

Served as Subject Matter Expert for various manufacturing clients on the development and implementation of new products and redesigns across multiple platforms such as Industrial Control Equipment, Lighting, HVAC, and Building Systems and Materials.

Led multiple teams as project lead to increase the efficacy and efficiency of our team and organization.

Dinkins Financial Group Mobile, AL 36695 Dec 2004 - February 2007

Operations Manager

Oversaw the day-to-day operations of the business.

Prepared program budgets, facilitated several programs around the company, controlled inventory, handled logistics and interviews and supervised employees.

Bellsouth Telecommunications New Orleans, LA 70130 June 1999 – Dec 2004

Account Manager

Developed relationships with loyal clients; asked for their feedbacks and provided feedbacks to the marketing units for purpose of enhancing the quality of service.

Prepared and made report on market analysis, competitor analysis and market trends.

Developed and maintained a well-coordinated internal relationship with key decision makers within the organization.

Provided assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of units.

EDUCATION

Bachelor of Science, Industrial Engineering, Florida A&M University, Tallahassee, FL

December 2005

References Available Upon Request

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