Customer Service Representative

Valencia M. Smith Atlanta, GA ***** 404-***-**** 404-***-**** *********@*******.*** CAREER OBJECTIVE To secure a customer service representative position within a stable and profitable organization that enables both individual and team growth; providing opportunities to learn and utilize business experience in a team oriented environment that enhances the company’s productivity and reputation. EDUCATION OmniTech; Tucker, GA Medtech College; Atlanta, GA Network Engineering (2013) Information Technology Expert (2012) PROFILE SUMMARY As an innovative executive with a passion for helping others, teamwork and creativity; the ability to motivate others and calm high stress environments are a few of many assets possessed. With eighteen years of customer service experience, this business official seeks to dedicate her knowledge to further build the brand of an established company, while providing exceptional customer aid. PROFESSIONAL EXPERIENCE Fulton County Election Office, Atlanta, GA Poll Manager (2004 –Present) ■ Performs necessary preliminary work to ensure that the poll opens promptly. ■ Effectively communicates issues between voters and the election office. ■ Manages a staff of four associates to ensure proper poll functionality. ■ Ensures all election laws and regulations are followed. INDVI, Decatur, GA Executive Administrator (2010 –2011) ■ Managed appropriate incoming calls and emails for prompt business correspondence. ■ Structured and planned team functions to motivate, retain and accrue new hires. ■ Proposed and implemented solutions that strengthened customer loyalty. ■ Used problem solving techniques to ensure customer satisfaction. Sodexo, Atlanta, GA Cashier (2005-2010 ) ■ Developed new hires with product knowledge through drills, office procedures and activities. ■ Improved customer retention while managing and maintaining product consumers. ■ Formed and implemented marketing strategies based upon consumer needs. ■ Distributed company product in various retail demographics to customers. CERTIFICATIONS & SKILLS Certified CompTIA A + 5/2013-5/2016, Microsoft Word, Power Point and Google. Additionally capable of delegating authority, executing leadership, building community based environments, managing others and adapting to various personalities.