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Customer Service Microsoft Office

Location:
Atlanta, Georgia, United States
Posted:
February 07, 2018

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BENITA MINOR

**** **** ** **

Atlanta, GA *****

404-***-****

email: ac4dpl@r.postjobfree.com

SUMMARY OF QUALIFICATIONS/SKILLS

*Customer Service & Resolution

*Consulting/Advisory/Guidance

*Leadership & Coaching

*Research & Policy

*Analytical & Problem Solving

*Organization Design & Development

*Communication Skills (Oral and Written)

*Computer skills (Microsoft Office, Email, Internet Search, Typing, etc)

EDUCATION

*MPA - Master of Public Administration, Troy State University, Troy, Al

*BA - Sociology, Morris Brown College, Atlanta, Ga

PROFESSIONAL EXPERIENCE

U.S. Fish & Wildlife Service, Atlanta, Ga--Human Resources Director--11/2005 to 12/2012 -- Retired--Managed Human Resources (HR)/Human Capital (strategic planning and alignment, talent management, performance culture, and evaluation) programs for the southeast region (11 states and Puerto Rico). Managed three supervisors/teams performing work related to classification, pay and compensation, organization design, position management, recruiting, staffing and placement, employee benefit (insurance, retirement, etc), employee and labor management relations, employee training and development, employment background investigations etc. Consultant to executive/top level managers, developing strategies, approaches and methods to identify and resolve HR problems and issues. Interpreted HR rules, laws, regulations; developing, modifying and revising HR programs and operations. Developed communication materials and information for distribution throughout the region. Developed program papers, evaluations, or justifications in support of, or in defense of HR advisory position, decisions or actions. Conducted program oversight, monitoring and evaluation to determine program effectiveness and efficiency.

Centers for Disease Control and Prevention, Atlanta, Ga

Management Analyst--5/2004 to 11/2005--Management and administrative consultant/advisor on recruitment and workforce retention. Developed policies and plans to address, promote, and improve the ability to recruit and retain the workforce. Identified and disseminated best practices related to recruitment and retention of the workforce. Conducted analysis and studies of administrative programs, operations, and processes; and provided guidelines and plans for program and organizational development as well as program effectiveness and efficiencies.

Lead HR Specialist--1/1998 to 4/2004--Served as an HR authority and senior consultant/advisor to a team of approximately 10 subordinate employees performing duties related to classification, pay and compensation, organization design, position management, recruiting, staffing and placement, employee benefit (insurance, retirement, etc), employee and labor management relations, employee training and development, etc. Provided guidance and advice to supervisors and managers.

Housing & Urban Development, Atlanta, Ga--1990 to 1997--HR Specialist

Dobbins Air Force Base, Marietta, Ga--1985 to 1990--HR Specialist

Provided HR advisory and guidance to supervisors and managers in areas related to classification, compensation, staffing, recruitment, position management, employee relations, labor relations, employee development, counseling, and other HR programs/matters.

Dobbins Air Force Base, Marietta, Ga--1982 to 1985--Accounting Technician--Managed contracts, purchase orders, and other accounts. Examined accounts to assure payment credits, verification of accounts and adequacy of supporting data. Prepared worksheets or reports reflecting that examinations were made, discrepancies noted, and the corrective entries required to adjust accounts were identified.

U.S. Department of Education, Atlanta, Ga--1978 to 1982--Collections Specialist --Collected monies from defaulted federal student loan borrowers. Heavy telephone contact and skip tracing techniques to locate borrowers to establish payment terms.

U.S. Department of Education, Atlanta, Ga--1976 to 1978--Financial Clerk

Processed student loan payments through receipt of checks, money orders, or cash.

Braswell, Atlanta, Ga --1976 to 1985-- part time --Call center telephone operator receiving orders for health products.

REFERENCES: Furnished upon request



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